Customer Service Sales Representative

BARRY PETTWAY, JR.

**** ****** **.

Detroit, MI *8207

313-***-**** Cell

*************@*****.***

EDUCATION

Detroit Engineering Institute, Detroit, Michigan, 1986

Associates in Electronics

Computer Slot Repair Certification, Clinton Township, 2000

Slot Machine Repair Certification, Clinton Township, 2001

MECHANICAL AND RESEARCH TOOLS

SS-20 GSA-500 WR-400

SS-30 WR-70 WR-100

GND-200 WR-200 GFB-520

EXPERIENCE

Customer Service Rep 2012-Present

U Haul Moving and Storage

P.O. Box 21507

Phoenix, AZ 85036

Assist customers with truck and/or trailer rentals, closeout

returns via the Motorola MC 75 Series

Resolve any issues regarding the rental of any U Haul

Equipment

Minor repairs on trucks and trailers

Contact Person : Terrence Hood 313-***-****

Driver/Storage Personal, 2010-2011

Job1 America, Southgate, MI

Received new vehicles and supervised inspections, tag/store

and process in local bays

Logged vehicle information at receiving and prepare for

shipment throughout Michigan

Contact Person: Michael Seay 313-***-****

Field Service Technician, 2003 - Present

G-Tech, West Greenwich, Rhode Island

. Responsible for field service and repair in local retail facilities that

offer the Michigan lottery

. Set up and install lottery terminals located in the Metro Detroit region

and local suburbs

. Communicate with retailers to solve any and all terminal failures and

breakdowns

. Gained strong organizational, analytical skills and problem solving

skills

GPS Installer (Subcontractor) 2004 - Present

Owners Eyeview, Detroit, Michigan

. Installed proprietary GPS systems on city and state cars, trucks and vans

located in Midwestern states

. Partnered with sales representative of the company to resolve any issues

regarding the installs or service calls

. Contact Person: Virgil Blocker, Southfield Michigan, 248-***-****

Field Service Technician (Subcontractor) 2006 - 2007

Northcoast Fitness Inc., Ohio

. Repaired and installed exercise equipment and electric fire place heaters

. Contacted the customer and set time to service and install the necessary

equipment

. Streamlined and closed order with Northcoast once equipment was repaired

and installed

. Contact Person: Rennis Rouse, Ravenna, Ohio, 330-***-****

Field Service Technician, 2000 - 2002

Glory USA, Inc., Caldwell, New Jersey

. Remedied on-site customer service/concerns for clients such as:

Detroit Casinos and the Ambassador Bridge

. Responsible for time and parts management, in addition regularly

scheduled preventive maintenance programs

. Responsible for on site repair for GLORY cash handling systems such as

those listed in "Key Competencies"

Installer/Sales, 1998 - 2000

Irby Installations, Detroit, MI

. Installed office cubes and electrical outlets connecting power

. Contacted clients and new customers regarding problems, installation

and sales

EXPERIENCE - CONTINUED

Field Engineer, 1992 - 1998

Eastman Kodak Company, Southfield, MI

. Contacted customers in regards to machine problems and assured

them of timely repair

. Worked with field specialist on complicated machines, and

serviced copiers all throughout Michigan

. Performed electronic diagrams, and meters to troubleshoot issues

with copy machines

Senior Reproduction Operator, 1980 - 1992

Coopers & Lybrand, Detroit, MI

. Set daily production schedule based on changing priorities

. Responsible for reproducing financial and statistical statements for all

in house corporate matters

. Utilized A. B. Dick 1600 offset press, Addressograph Multi 2650, Kodak

Copier 150/2100/90/95, Spiral and Velo Binding Machines, Challenge

Hydraulic Paper Cutter and Drills

. Maintained and performed First Echelon Repair all above listed machinery

LEADERSHIP ACTIVITIES

Member, Ravendale Community

Member, NAACP, Lifetime

Member, Society of Mechanical Engineers

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