Customer Service Management

IGUMA NDIDI

**, ******** ******

OFF AROWOJOBE STREET.

OSHODI LAGOS.

GSM 080******** & 080********

abof73@r.postjobfree.com

PROFESSIONAL GOAL

Seek a career in marketing and customer service administration, where excellent

communication skills and firm grasp of diverse range of core business issues are

required.

WORK EXPERIENCE

1. FORIGN CURRENCY (FX) TRADING

(January 2009 to date)

Study Market fundamental (news) that affect t currencies.

Know when news is released and compare the expected value and the actual value.

Knowledge of the economic indicators that affect the exchange rate of foreign currencies.

Read important news to know the financial stability of the country’s currency being

traded

Understanding the strength and weakness of currencies

Applying Money Management (MM) to reduce the risk associated in carrying out

Foreign Exchange transactions

Understand the concept of Emotion in Foreign Exchange transactions

Organize training and workshops for clients on the concept of Foreign Exchange

transactions

Manage client funds locally and internationally

Understanding of Technical Analysis aspect of trading Foreign Exchange transactions for

price movement.

The concept of Expert Advisor(EA) and its applications to Foreign Exchange transactions

Knowledgeable on Foreign Exchange Brokers.

Having a very good knowledge on different types of Trading Platforms for Foreign

Exchange transactions

Act as introducing Foreign Exchange Broker.

Application of Price Action, Support, Resistance, Trendline, Channel, Candle patterns.

Setting up a trading plans and strategies from profitable trading system.

Knowledge of appropriate trading period for all Currency Pairs

Post daily profitable Foreign Exchange transactions signals to clients on the Website,

Blog,email Face Book, Phone numbers, Twitter Skype etc

2. FOREIGN OPERATIONS OCEANIC BANK INTERNATIONAL PLC.

SUPERVISOR FINAL SHIPPING DOCUMENTS (March 2008-December 2009.)

Ensures that final shipping documents forwarded to Scanning Companies are properly

sorted & processed timely.

Ensures original final documents are forwarded to branches for customers to Process duty

payment.

Ensures that processed final documents are properly numbered and filed in the

customer’s files.

Ensures that processed final documents are entered into the Trade Alert to advise the customer

on the status of their transactions.

Ensures that discrepant & rejected final documents are entered into the Trade Alert to

advise the customers.

Check for correctness and sign off final documents, resubmission of rejected documents,

RAR amendments, transfer of form ‘M’ and form ‘M’ cancellation forwards to Scanning

Companies

Ensures that mails and reminders are sent to branches for discrepant and rejected

documents on time.

Authorize Swift messages sent out to the beneficiary’s bank on acceptance of bill of

exchange by the customer and discrepant documents

Authorize form M and bill of exchange charges

Ensures that notifications are sent to the branch daily

3. INTERNATIONAL OPERATIONS DIAMOND BANK PLC.

HEAD OFFICE VICTORIA ISLAND LAGOS.

SUPERVISOR BILLS FOR COLLECTION, NON VAILID FOR FOREX AND

LETTER OF CREDIT DOCUMENTS (October 2007-February, 2008)

Ensures that final shipping documents forward to Scanning Companies are properly

sorted & processed timely.

Ensures that original final documents are forwarded to branches for customers to Process duty

payment.

Ensures that processed final documents are properly numbered and filed in the

customer’s files.

Ensures that processed final documents details are entered on the Trade tracker for record

purposes.

Ensures that discrepant & rejected final documents are details are entered on the Trade

Tracker

Check for correctness and sign off final documents, resubmission of rejected RAR

amendments, transfer of form ‘M’ and form ‘M’ cancellation forwards to Scanning

Companies.

Ensures that mails and reminders are sent to branches for discrepant and rejected

documents on time.

Authorize Swift messages sent out to the beneficiary’s bank on acceptance of bill of

exchange by the customer and discrepant documents

Authorize form M and bill of exchange charges.

Ensures that notifications are sent to the branch daily.

INSPECTION AGENT LIAISON OFFICER (May to September 2007)

Relationship management between the bank and Scanning Companies.(SGS, Cotecna

& Globalscan)

Follow up with Scanning Companies on the issuance of Risk assessment report,

processed form ‘M’ acceptance before the specified duration

Resolve issues arising from final shipping documents, form M and RAR amendment

with Scanning Companies

Daily update of pending Risk Assessment report and rejected form M.

Follow-up documents resubmitted for the issuance of risk assessment report

Prepare daily activity report for number of final documents, form M, acceptance, rejected

final documents, rejected form M, risk assessment report and discrepant final documents.

Follow up on RAR not transmitted to customs by Scanning Companies

Close monitoring of transfer of form M from one Scanning Companies to another.

Forward risk assessment report to customers through the branch.

Regularly organize meetings between our customers and Scanning Companies to

resolve issues relating to documents sent to Scanning Companies when the need arise.

LETTER OF CREDIT DOCUMENTS OFFICER (Dec. 2006- April 2007)

Receive LC shipping documents

Sort & scrutinize letter of credit shipping documents timely & correctly.

Enter document details into Database.

Batch sorted documents for submission to the Scanning Companies for the issuance of Risk

Assessment Report.

Forward original shipping documents to branches for customers to Process duty payment.

File properly documents, acknowledgement from Scanning Companies and copy of Risk

Assessment Report.

Process scanned letter of credit shipping documents approved my management

Advise branches and customers on discrepant documents & rejected documents from

Scanning Companies

Resubmission of revised letter of credit documents for the issuance of risk assessment report.

Daily reminder to branches and customers on discrepant & rejected documents for

resubmission

Advise branch of unfunded letter of credit.

Prepare daily Activity report.

DOCUMENTS HANDLING SUPERVISOR (Oct. 2006-Nov. 2006)

Ensure that documents from corresponding banks and Branches are registered timely and

correctly.

Ensuring that documents are properly filed

Attending to customers enquires.

Advising corresponding banks on the acceptance of bill of exchange.

Take charges on accepted bill of exchange.

Ensuring that processed documents get to Scanning Companies on time.

Process Risk Assessment Report (RAR) to Branches.

4. DIAMOND BANK PLC, TRANS AMADI BRANCH. PORT HARCOURT.

FUND TRANSFER /CLEARING (April 2004 - Sept. 2006)

Issuance of Draft & Managers Cheque

Clearing of Local and Upcountry Instruments.

Reconciliation of daily CBN position to Head Office.

Proof and reconciliation of Branch Internal Accounts.

Booking of Loan & Deposits.

Processing & Payment of Transfers.

Processing Branch Expense.

Daily Reconciliation of GL Accounts.

Quality Customer Service.

5. UNITY BANK PLC (NNB INT’L), SAPELE BUSINESS OFFICE. DELTA STATE

RELATIONSHIP MANAGER (Nov.2004-April 2006)

Scanning of Business Environment.

Prospecting & Acquisition of Accounts.

Debit Recovery.

Relationship Management

Liability Generation

Rendition of Periodic Report.

Risk Asset Creation

HEAD, CASH AND TELLER (CASH OFFICER)-August 2004- Nov.2004

Receiving & paying of cash

Cash Movement

Supervision of merchant Tellers and Paying Tellers

Ensuring that customers Cheque and deposit are treated timely and courteously.

Ensuring that all control measures in respect of teller and cash transactions are full

Implemented

Preparation of tellers proof at the close of business.

Calling over of the day’s transaction for proper posting.

Cash demand dictate

Authorization of fund transfer (FT) and Tellers transaction.

Vault custodian.

Daily balancing of vault.

6. FORTUNE INTERNATIONAL BANK PLC, CALABAR BUSINESS OFFICE.

FUND TRANSFER (FT) / CLEARING (July 2003- July 2004)

Issuance of Draft & Managers Cheque

Clearing of Local and Upcountry Instruments

Reconciliation of daily CBN position to Head Office.

Proof and reconciliation of Branch Internal Accounts

Booking of Loan & Deposits

Processing & Payment of Transfers

Processing Branch Expense

CUSTOMER SERVICE EXCUTIVE (Sept .2001-June 2003)

Receiving & paying cash.

Receiving & posting of other Banks Cheque deposit (OBC)

Cash balancing – balancing of Till.

7. JARREEN ACADEMY (NYSC) BENIN CITY, EDO STATE. (June 1998- July 1999)

Mathematics Teacher

PERSONAL DATA.

Date of Birth: December 20, 1973.

Sex: Male

Marital Status: Married

State of Origin Delta

Local Govt: Ika South

Home Town: Abavo

EDUCATIONAL BACKGROUND.

NOV.1997

B.SC Industrial mathematics (2.2) Edo State University, Ekpoma.

DEC.1990

Senior School Certificate St Charles’ College Above

Delta State.

ACCA

IN VIEW

SKILLS AND ATTRIBUTES.

• GOOD ORAL AND COMMUNICATION SKILLS

• GOOD USE OF MICROSOFT WORD AND EXCEL

• NUMERIC ANALYTICAL SKILLS

• DYNAMIC AND RESULT ORIENTED

• GOOD TEAM PLAYER

HOBBIES.

Playing Scrabble, Traveling, Cooking & Meeting People

REFEREES.

To be provided on request.

Contact this candidate