RESUME
Name : Indu Unni
Mobile-No : 214-***-****
Email-Id : aboezq@r.postjobfree.com
Summary:
* ***** ** ********** ** analyzing, designing, developing, implementing and
testing of various client/server and web-based applications which include
Siebel Power Communication and Siebel Call Center.
Three years experience in monitoring and developing DB using SQL and
PL/SQL. Also development of web pages using HTML, PHP and CSS.
Technical Skills:
CRM : Siebel Power Communication and Call Center
Operating Systems : Windows 07/Vista/98/00/NT/XP, UNIX
Programming : C/C++, HTML, Java basics, CSS, PHP
Databases : Oracle 10g, SQL plus, PL/SQL, MS-SQL Server
7, DB2
Tools : MS Office
ETL Tools : SQL Loader
Professional Experience:
Accenture Services Pvt Ltd.
Bangalore,India
Role: Siebel Developer.
Responsibilities:
. Configured UI elements like Screens, Views, Applets and objects like
Business Components, Links, MVG, Pick Applet and Picklists.
. Configured workflows to update a particular flag in asset BC when the
line item was being deleted during asset Modification.
. Configured Symbolic URL in order to display error messages through
scripts and workflows.
. Created static, Dynamic Picklist, Constrain Pick List and Hierarchical
Picklist to check the status of a quote.
. Worked on Performance by monitoring the various transitions of the
application from 1 view to the other that covered all the major
screens.
. Created form applets using the ATTRIB_XX columns of the extension
table.
. Involved in implementing Access Control Mechanism according to
BusCompViewMode and Visibility Applets.
. Created links between the parent business components and child
business components when designing master-child views based on this
link.
. Ran Genb Scripts for Browser Scripts.
. Applied applet level and BC level user properties.
. Created Custom buttons in form and list applets.
. Worked with data maps.
. Created User Defined Messages for displaying custom error messages.
. Created Quotes and Orders for the client.
. Used position and Organisation to distribute the functions among the
different users so that visibility is restricted.
. Worked with view personalisation.
. Created Workflow policies and executed them.
. Performed SQL Queries on the DB to analyse the performance of the
application and also to insert or update and delete values for testing
and development purposes.
. Extended columns in base tables and interface tables in the database.
Created custom extension tables.
. Performed Oracle Reviews on the existing Codes, Workflows and BS in
order to check whether they are in compliance with the best practices.
. Written test scripts for unit testing of the developments.
. Written test scripts for Regression Testing of the existing
functionalities.
. Designed and Documented Technical Documents for all the development
and configuration changes made for each requirement.
. Done Peer Review of the Developments made and Test Scripts written by
my peers.
. Taken sessions for my peers related to Multi-Lingual and Multi-
Organisation in Siebel.
. Prepared Functional Document of the whole functionality of the
project.
. Good knowledge in Oracle RDBMS and Normalization Techniques.
. Used Oracle Analytical functions like ROW_NUMBER, FIRST_VALUE.
. Involved in project planning and scheduling, System Design, Functional
specification, Design specification, Preparation of impact analysis,
Coding, System Test Plan, User Acceptance Testing (UAT), Code Review,
coordinating user training and user testing, Project demonstration,
Implementation, Maintenance.
. Expert in performing DCL Commands like Grant and Revoke of Privileges.
. Applied MySql to manage DB2 for development environment.
. Helped optimise the application using PL/SQL procedures and functions
to perform a check on the data inserted every time save action was
performed.
. Created packages for relevant for the application.
. Applied Sql for creating and managing a DB that was created as part of
the college project for an event.
. Created web page using HTML, PHP and CSS and to update the DB online.
. Applied performance tuning methods to reset the HWM and to improve the
overall performance.
. Used bulk collect instead of cursors to reduce the number of
handshakes between SQL & PL/SQL engines and hence improved the
performance.
. Worked and involved in gathering business requirements, designing
technical and functional requirements, along with solutions and its
reviews.
. Excellent analytical, problem solving, communication and inter-
personal skills to manage and interact with my peers.
. Able to interact effectively with members of other teams involved with
the System Development Life cycle.
. Worked and involved in gathering business requirements, designing
technical and functional requirements, along with solutions and its
reviews.
Environment: Siebel Client 8.0,Siebel Tools 8.0, Siebel Tools 7.x,Siebel
Client 7.x, Siebel Call Center, eConfigurator, Power Communications, Siebel
Tools, eScripts, Personalisation,Workflow Process Manager, Catalog
Administration: IBM DB2, PL-SQL, Oracle 8.x.
Education:
Bachelor's Degree in Electronics and Communication