John C. Wise

**** ******** **.

Sherman, TX. ****2

903-***-****

aboesv@r.postjobfree.com

Objective

To bring my talents to an organization that can provide an environment of

mutual success. To consistently learn and grow with an organization that

supports the loyalty and dedication I will bring to the table.

Skills

. Aging Report Management Microsoft Excel Microsoft

Word

. Microsoft Outlook SAP/Oracle Data Bases Windows XP/7

. Internet Explorer Account Analysis Account

Reconciliation

. Forecasting Reporting Dispute Management

. Contract/Quote Research Credit Hold/Release Customer

Service

. Remote Desktop Telephone Systems

Professional Experience

. Genband Inc/Nortel Networks Nov 2006 to Sept 2011

Frisco/Richardson, TX.

A/R Analyst - Systems Support and Reporting

Manage large corporate accounts for A/R group. Generate and utilize aging

reports to assist in account maintenance and identify priority issues.

Provide weekly/monthly forecast reports. Prepare weekly status report for

all assigned accounts. Provide Log in/Password support. Routinely reviewed

customer accounts to correct errors. This required intense research of

invoicing, purchase orders, bank statements, contracts, credit memo

applications and payment history. Assist with proprietary application

support and reporting using remote desktop. Release held orders based on

customers payment/credit history. Regularly provided technical assistance

for co-workers regarding various applications and systems. Experienced

with Oracle and SAP databases. Proficient with Windows Excel. Maintain

direct line of positive communication with customer's corporate A/P groups.

. TD Ameritrade Jan 2006 to Nov 2006

Fort Worth, TX.

Stock Broker/Trader/Customer Service

Place customer orders for equity trades, mutual funds and fund transfers.

Provide support for customers with trading questions, password resets and

questions regarding the proprietary online trading platform. Assist

customers with computer issues such as clearing temporary Internet files

and history. Utilize proprietary phone system to manage a large volume of

daily calls. Acquired Series 6, 7, and 63 securities licenses to legally

execute customer's trades.

Education

My Computer Career Jan 2012 to May 2012

Irving, TX.

IT and Networking Technology

American Flyers Jan 2005 to July 2005

Addison, TX.

Private, Instrument and Commercial pilot license

Eastfield Community College

Mesquite, TX.

47 hrs. Computer Aided Drafting and Design

USAF Technical School

Chanute AFB, IL.

Avionic Instrument Systems (Electronics)

Grosse Pointe South High

Grosse Point Farms, MI.

Military

USAF

George AFB, CA.

Avionic Instrument Systems (Avionics/Electronics)

Certifications

A+ CompTIA MTA Networking Fundamentals

MTA Server Administration Fundamentals MTA Windows 7 OS Fundamentals

MCTS Windows 7 Configuration

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