OBJECTIVE:

Dependable, reliable, highly motivated individual seeking to partner with a

company that can provide career opportunities for professional growth and

development.

SKILLS/ABILITIES

Over 5 years in mortgages industry experience in Mediation/Home save

specialist/Negotiation Customer Service/Call Center experience.

Understanding of business unit and related industry

Strong written and oral communication skills

Working knowledge of STM partners, MERS, Fidelity, PLX, Clarifire

Proficient in Microsoft Windows, Excel, Word and Outlook

Knowledge of government related requirements FHA, and HUD guidelines

Familiarity with Major Investors (Fannie, Freddie, MBS & Private)

Knowledge of all mortgage related documentation

Excellent at working on project teams

Track record for achieving desired results

Demonstrated problem solving and negotiation skills

Eager to learn and accept new responsibilities.

WORK EXPERIENCE:

Areotek Temp Agency/Suntrust Mortgage Richmond, VA 12/2011

Complaint/Verifications

Review & verify legal and supporting documents

Conduct research of public records ex. Title reports, death certificate,

will & testimony

Supporting specialist verification of foreclosure complaints that allow

attorney to proceed with the first legal action

Present documents to attorney

Today's Staffing Temp Agency/Wells Fargo Fort Mills Charlotte, NC

2010-2011

Mediator

Review budget, credit reports and essential and non-essential items.

Review all expenses

Interact with major investors -FHA, Freddie Mac, Fannie Mae, MBS Loan and

banking private

Neighborhood Association Corporation of America (NACA) Charlotte, NC

Volunteer/Home Save Counselor/Negotiator 2007 - 2011

Obtain general information on members (primary, co-buyer and/or co-signers)

Review credit reports

Review expenses

Develop a budget to determine affordability

Gained an understanding of guidelines of all major lenders and investors

Negotiate the lower and fixed rate

EDUCATION:

Mesa College Grandjunction, CO 1977-

1979

Business & Management, Major

Baltimore City College Baltimore MD 1977

Business & Management, Major

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