Manager Customer Service

SARAH MALAK

**** ***** **** **, *******, CA *****

909-***-**** aboe5q@r.postjobfree.com

SUMMARY

• Quality-focused professional, attuned to multi-faceted Healthcare service environment with demonstrated excellence in understanding of Clinical Systems with hands on deployment experience in several point-of-care clinical documentation system.

• Demonstrated System implementation experience.

• Thoroughly mastered and adept in complete life cycle analyses through testing and design of documents to create test scenarios, of complex Healthcare and departmental business system processes and business systems design.

• Excellent in post go-live support.

• Strong ability to analyze diverse and very complex testing procedures.

• Works independently and recommends actions to improve testing process and writing queries

• Worked in a variety of different settings, including hospitals, schools, conference centers and courtrooms converting a spoken language into another language.

PERSONALTY CHARACTERISTICS

• Flexible and Open

• Like troubleshooting and solving problems

• Ability to manage change and tolerance with ambiguity • Positive and helpful attitude

• Staff Training &

Development

QUALIFICATIONS & TRAINING SKILLS

• Background includes Bachelors of Science in Health Administration-in view

• Participated in multiple deployments providing post go-live support during roll-out.

• Familiar with ADA codes and specialist treatment

• Knowledge in

• Oral Surgery/ Implants -consults treatment

• Orthodontist- consults treatment

• Periodontist - consults treatment and Pedo- consults treatment

• Strong understanding of testing principles and concepts with the ability to execute standard testing methodology without direct supervision.

• Proven track record of uncommon ability to teach others.

• Exceptional skills and ability to interpret spoken statements from one language into another.

• Facilitated communication between patients with limited English proficiency and other healthcare providers

• Conveyed the content of the message clearly and accurately according to the receptive language level of the patient.

SARAH MALAK PAGE TWO

PROFESSIONAL EXPERIENCE

Coast Dental April 2012 –Present

Assistant Manager

• Responsible for Checks dental insurance benefits

• Coordinates and manages all doctors Specialty consults

• Manages treatment plans for all doctors including specialty (Oral Surgery, Periodontists, Pedodontist, and Endodontist)

• Checks all treatment sales through third party financing Care credit etc.

• Manages employees and delegate

• Bills and traces all insurance claims, PPO,HMO and CDT code processing

• Work with Clinical Directors and Supervisors in promotion of an Integrated dental Health Information Systems

• Responsible for integrating the business and clinical requirements with technology solutions.

Western Dental April 2010 April –2012

Patient Care Coordinator

• Provided comprehensive administrative support to all doctors included direct assistance to department director.

• Scope of responsibilities included Medical eligibility verification and sales

• Responsible for Insurance & bills

• PPO/ HMO insurance benefit and chart audit

• Coordinate patients dental treatments, surgeries and follow up

• Collaborated effectively with colleague research groups/clinical trial coordinators on coordination of proper steps processing specimens and reviews needed for clinical trials and research projects.

• Improved records accuracy and expedited process of specimen disposal; ultimately assisted with completion of high volume and project requests and deadlines.

SARAH MALAK PAGE THREE

FORMAL WEAR CONSULTANT April 2007 – April 2010

• Worked at the highest volume store in Inland Empire

• Always meets deadlines with accuracy and quality; able to deal with extended pressure; strong on follow-through.

• Balanced all cash, check, and credit card transactions at the end of each night.

• Sold merchandise. Developed ongoing customer relationship, enhancing future sales. Developed special seasonal sales.

• Scheduling appointments, confirming appointments, and following up on appointments

• Taking messages

• Computer skills

• Answering phone

• Customer service skills

• Been certified to be an assistant manager and manager

• Follow – through commitment

• Multi – tasker

• Developed ongoing customer relationship

EDUCATION

University of Phoenix

Bachelors in Health Administration

With a concentration in health management ~ in view, July 2013

A.B. Miller High School

High School Diploma

COMMUNITY CONTRIBUTIONS

Medical Interpreter

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