Frederick Smith

917-***-****

aboduk@r.postjobfree.com

.

SOFTWARE/SYSTEM SKILLS

• Software: Windows 7 and XP/Windows 2000/ Windows NT operating systems. Windows

• Server 2003/2008. Active Directory/Microsoft Office 2003/2007/2010.Symantec

• Antivirus.Cisco VPN. HP Storageworks and Veritas for server backups.

• Sprint/Verizon/ATT/Cingular wireless. Adobe Suites. Citrix

• Metaframe networking. NEC PBX operations.Solar Winds Network monitor

• Anti-spyware software. Symantec Ghost. TCP/IP DHCP DNS. Remote Desktop

• Bloomberg Reuters Proprietary software for legal and defense use.Remedy ticket manager.

• Dameware remote access.CA Associates management software.DSI/OVCM.

HARDWARE

• IBM/Lenovo Desktops 8000 series 6000 series

• Laptops T40/T60/X60 series.

• HP printers. Ricoh MFP printers.

• Dell laptops and desktops

• Toshiba/Sony/Panasonic Toughbook laptops. IDF cabling. Cisco I/P phone install. Polycom/Crestron

• A/V equipment.

• Used in house proprietary software to track all incoming issues. Took ownership of issues from first reporting to sole

user contact thru end solution.

• Provided Bloomberg support including initial application startup. Install software updates as provided via Bloomberg.

Worked closely with Bloomberg support personnel to resolve more complex issues.

CERTIFICATIONS:

• Windows XP

• Comp Tia A+

• Pursuing MCSE Certification.

WORK HISTORY

IT Helpdesk/Service Desk Tech January 2013-present

New York Presbyterian Hospital

.Performed phone support for NYPH Columbia/Cornell University Hospital system

SME support directed user issues to proper resolver groups or self-resolve

Used Remedy tracking system to record and track all issues to resolution

Support for 4,000 users in house and remote (SCCM)

Helpdesk/Deskside Support Technician

Hewlett Packard (for Bank of America) June 2012 to October 2012

Perform Support for Microsoft XP/Win 7 workstations, MS Office/Outlook 2003/2007/2010

Perform all break fix solutions for Lenovo HP and Dell desktops and laptops and HP printers.

Perform deployments and imaging solutions for new users.

Support for user accounts via Active Directory

User support via phone/e-mail/deskside visit

Track all user issues via ticket system (Dameware) Maintain user issues thru constant update.

January-March 2012

Short term consulting contracts for Bank of America/Merrill Lynch and Deustsche Bank

. . HP printer project. Inventory and tagging. New installations and removing old equipment.

Remedy and Dameware ticketing systems

Client IT Support Technician October 2011-December 2011

NBC Universal, New York, NY

• Performed support for 4,000 users in busy broadcast media environment.

• Deployment and support of Dell desktops and laptops

• Users supported via e-mail phone, remote and onsite means; Performed “hot swaps” of equipment during on air

broadcasts Involved in heavy project work including relocation of users from different locations to new main location;

Level II break fix solutions provided

• Track issues via Kitana Damware (HP) problem management system

• Performed WIN XP/Office 2003/2007 conversions to WIN 7/Office 2010

• Assisted via with phone/desk side support

• Ownership of user ticket from first ticket receipt thru completion

• Lead Tech for relocation an deployment projects (200 users)

IT\ PC Support Technician June 2011 to July 2011

CitiGroup, Long Island City, NY

• Provide 2nd level support for 4,000 users.

• Perform deployment and break fix solutions for IBM and Dell desktops and laptops.

• Provide software support for MS applications.

• Remote support via VNC and RDP

• Track issues via Peregrine and Resolve-IT Dameware ticketing systems.

Help Desk PC Support Field Services Technician October 2010 to May 2011

Capital One Bank, Melville, NY

• Support and troubleshoot/repair/replace hardware (desktop/laptop).

• Provide break/fix solutions for 700 users in corporate headquarters.

• Manage trouble tickets via Remedy and HP Service manager.

• Remote support using Dameware. Configuration of MFP.

• Deployment of HP servers. .

Consultant, New York, NY Jan 2009 to October 2010

• Support, troubleshoot and/or replace defective desktop or server hardware components. Troubleshoot software

discrepancies dealing with Windows OS environment (i.e. Windows 98, Windows 2000, Windows XP, Windows 7,

Windows server 2000, 2003 and 2008).

• Migrated exchange server clients, profiles, and settings to new server 2003 domain. Setup and add new users, objects,

and child domain to active directory.

• Hardware break/fix solutions.

• Spyware/Virus/Malware removal

• Set up client newly purchased pc’s

• Software installation

• Troubleshoot LAN, WAN, TCP/IP, DNS and WINs network issues.

• Vendor interface for malfunctioning software solutions.

• Phone support when needed

• Data backup and recovery solutions.

Help Desk Technician Tier II Feb 2006 to Jan 2009

Sumisho Computer Systems USA Inc, New York, NY

• Managing, and Maintaining Windows Server 2003 & 2008 Servers.

• Provided support for approximately 800 users located in North/South America and business trip users via e-mail and

phone.

• Provided remote technical support to associates during and after business hours over a VPN network.

• Provided hardware support for all laptop and desktop devices.

• Troubleshoot LAN/WLAN, TCP/IP, DNS, and gateway connectivity issues.

• Provide day-to-day help desk support via phone or by utilizing Remote Desktop.

• Introduced data recovery services using third party vendor

• Implemented new user setup procedure including overlap of new/exiting users from Japan to the US

• Maintained pre Cisco/IP phone PBX including system changes.

• Interacted with vendor personnel for needed hardware adjustments

• Organized FAQ meetings with users.

• Assisted management in future planning recommendations

• Planned and performed user re-locations

• Lead and trainer for new Tier one techs in Dallas Office

Help Desk Technician Tier I Nov 2002 to Feb 2006

Sumisho Computer Systems USA Inc, New York, NY

• Upgrade an existing Windows server 2000 environment to Windows server 2003.

• Provided Level I support for users via e-mail and phone in home office.

• Responsible for weekly server backups

• Performed proactive network monitoring

• Assisted users on business trips

• Troubleshoot LAN, WAN, TCP/IP and DNS network issues.

• Maintained hardware inventory of pc's and laptops

• Assisted in small office relocation.

• Assisted in WIN/NT to WIN/XP conversion

Night Shift Operations Jan 1989 to Nov 2002

• Sumisho Computer Systems USA Inc, New York, NY

• Responsible for all night information processing.

• Administered IBM 9229 mainframe and all peripheral hardware.

• Collected all branch data for processing

• Scheduled computer jobs based on priority

• Maintained hardware integrity/performance

• Interacted with hardware vendors when service was required.

• Ensure integrity of data output by either online or hard copy means

• End of shift duties including orderly shutdown of hardware environment and securing the data center and office

EDUCATION

• Hofstra University

• Hempstead New York. Computer Science

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