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Customer Service Executive

Location:
Tucson, AZ
Posted:
February 15, 2013

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Resume:

Shelli Rambo Roberson, M.Ed.

**** * *****, *****, ** 83616 * 208-***-**** *

abodma@r.postjobfree.com

Summary of Qualifications

Strategic leader with demonstrated expertise in planning, developing,

change management, and negotiating in business, education, and community

environments. Successful in building and leveraging relationships,

mentoring winning teams, and developing strategies to meet target

objectives. An accomplished speaker with a proven record of thinking

outside the box to create solutions for organizational and individual

success.

Professional Experience

GIRL SCOUTS OF SILVER SAGE COUNCIL, Boise, ID 2007 to

2012

Council covers Southwest Idaho, Eastern Oregon and Northern Nevada serving

over 5,500 girls and 2200 volunteers

Chief Executive Officer (2008 to 2012)

Provided leadership, strategic direction, and vision for the development

and achievement of the organization in partnership with the council's

Board of Directors. As the chief spokesperson, increased public support

and awareness which improved financial security of organization. Engaged

community leaders and members through partnerships and leadership roles

within the council's jurisdiction.

Major Accomplishments:

. Coached management team through Willie Pietersen's Strategic Learning

process, which increased customer service ratings by nearly 50% in one

year.

. Significantly increased contributions - event net revenue increased by

200%, annual fund increased by 18%, planned giving increased by 80%,

program revenue increased by 101%, and cookie sales increased by 16% -

in a three year period.

. Supervised processes to achieve annual goals and objectives through

collaborative work plans, job performance mentoring, and creating a

culture of respect and transparency.

. Launched effective media campaign and events to support Council's

100th Anniversary which increased Facebook, Twitter, and website

traffic by 65% and increased donor pool by over 1,500 alumni.

Chief Operating Officer (2007 to 2008)

Provided direction and leadership for service delivery to four

departments: Program, Adult Learning, Membership and Camp, which ensured

program extension, effective adult development and an efficient volunteer

management system.

Major Accomplishments:

. Modernized strategies to streamline membership recruitment and

retention processes, which increased staff and volunteer retention

and achieved a green rating (highest) in non-profit best practices.

. Revamped staffing structures to increase teamwork and accountabilities

of departments which increased adult and youth membership and

program/event participation.

. Developed new partnerships the advanced advocacy around relevant girl

and youth development issues through print, website links, and public

speaking engagements.

Shelli Rambo Roberson, M.Ed.

208-***-**** * abodma@r.postjobfree.com

Page 2

OFFICE OF THE GOVERNOR, Boise, ID 2001 to 2007

Executive Office for Families and Children

Executive Director - Idaho Governor's Council on Adolescent Pregnancy

Prevention

Directed a 19-member Council charged with developing and implementing a

statewide media campaign to reduce teen births ("Sex lasts a moment.

Being a parent lasts your whole life Managed, trained, and motivated

staff, contract employees, and volunteers to deliver direct services such

as building coalitions, hosting youth program events and collaborative

activities. Developed strategic plans, wrote and submitted grant

applications, and advanced funding opportunities for statewide

sustainability.

Major Accomplishments:

. Gained program exposure by leveraging network and presenting at

statewide annual conferences and trainings to educate leaders and form

coalitions stressing healthy teen choices which resulted in a 4%

decrease in teen pregnancies during tenure. Conferences included:

Superintendent and Administrator Annual Conference, School Nurses

Organization of Idaho, Idaho Counselor's Association, Association of

Idaho Cities Mayoral Conference, Department of Education - Prevention

Conference, Sherriff's Association of Idaho, Health and Welfare's

Foster Program Training, and the Governor's Roundtables.

. Increased grant revenue by 30% by generating new funding through local

foundations and national offerings.

Eagle Academy Alternative High School, Meridian School District

1997 to 2001

Teacher, English and Sociology

Led school fundraising committee and secured six of seven grants in order

to ensure hands-on learning for science and math projects.

Education

M.Ed. Curriculum and Instruction, Lesley University, Cambridge,

Massachusetts

B.A. English, Boise State University, Boise, Idaho

B.S. Sociology/Social Work, George Fox University, Newberg, Oregon

Professional Activities and Awards

. Executive Board Member, Go Lead Idaho - 2011 to present

. Member, Treasure Valley Education Partnership - 2011 to present

. Woman of the Year, Non Profit category, National Association of

Professional Women - 2011

. Idaho Business Review Women of the Year Honoree - 2010

. After 3 Committee Chair, Mayor's Council on Children and Youth - 2009

to 2012

. Executive Committee Member, Start Strong Idaho - 2007 to 2012

. Committee Member, Idaho Voices for Children Policy Advisory Committee

- 2006

. Lions Club Community Service Award Recipient for 2004



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