Customer Service Real Estate

Gisselle Hassan

**** ** **** ******, *******, Fl. 33351 ~ 754-***-****~ **********@*****.***

Summary of qualifications

• Strong written and oral communication, analytical and troubleshooting skills.

• Bilingual in English and Spanish

• Knowledge of principles and processes for providing customer and personal services. This includes

customer needs assessment, meeting quality standards for services, and evaluation of customer

satisfaction

• Proficient in using Microsoft Office, Outlook, QuickBooks, MLS and the Internet

Education

Masters in International Business Administration Apr 2008 – Jan 2011

Nova Southeastern University, Davie, FL

Bachelor Degree in Law and Political Sciences January 1999- April 2005

University of Panama, Republic of Panama

PROFESSIONAL EXPERIENCE

LICENSED INSURANCE B ROKER

Bruce W. Fletcher and Company, Sunrise, Fl. Feb.2011 to present

• Contacted between 20 to 80 potential clients to present information and explain available healthcare and

life insurance products and services

• Built and maintained client bases, keeping between 500 to 800 current client plans up-to-date and

recruiting new clients on an ongoing basis

• Reviewed new policies, regulations and projected thru detailed reports the effect that the same could have in

the health care insurance products of our clients.

• Created financial presentations to potential local and international clients to recommend the purchase of

specific securities or health insurance products.

• Interviewed prospective clients to obtain data about their financial resources and needs, and to discuss any

existing coverage.

• Seek out new clients and developed clientele by networking to find new customers and generated lists of

prospective clients.

Graduate Assistant November 2009 to Feb. 2011

Academic Computer Facilities at NOVA Southeastern University, Fort Lauderdale, Fl.

• Trained and supervised student employees regarding the usage of the computer facilities.

• Ensured that staff, patrons and students followed operational and technical regulations, as well as

procedures determined by NSU and main library policies.

• Supported IT technicians with troubleshooting technical problems.

• Managed the different activities assigned to lab assistants in order to meet the service goals of the

department.

Marketing Intern July 2010 to October 2011

PA. Lethbridge and CO. Plantation, Fl.

• Created, developed and implemented a Marketing Plan using SWOT analysis.

• Coordinated with internal sales department and real estate brokers to respond quickly to customer

needs, requests and problems

• Assisted the President of the company in sales management and development of company projects and

assignments.

• Designed a Procedures Manual for the company to improve sales functions.

Lab Monitor May 2009 to Oct 2009

Academic Computer Facilities at NOVA Southeastern University, Fort Lauderdale, Fl.

• Supported students, staff and faculty members when encountering software and/or hardware problems

with a positive and encouraging manner.

• Facilitated the inspection and maintenance of equipment.

• Carried out assignments necessary to meet the service objectives of Academic Computing Facilities.

Membership Assistant & Service Desk Attendant July 2008 to May 2009

RecPlex at NOVA Southeastern University, Fort Lauderdale, Fl.

• Assisted and completed 10 to 30 new clients everyday with the processing of membership contracts and

payments

• Provided groups of 10 to 20 new members or students with facility tours twice per week

• Serviced existing clients to assure continued quality customer service and sales relations

• Contacted between 15 to 60 prospective customers everyday to explain our services and programs

• Trouble shoot new customers set-up problems

• Managed the operations of the front service desk by answering questions of clients, enforcing facility

and program policies

• Conducted set-up and break-down of space as necessary for programs and reservations

• Collected personal information and payments of 15 to 50 clients per day purchasing equipment or

personal training packages

• Resolved member’s inquiries and complaints by referring to appropriate departments

Associate Lawyer January 2007 to May 2008

Hassan-Hassan Attorneys at Law. Panama City, Republic of Panama.

• Acted as liaison between new clients and office staff

• Supervised 2 paralegals and 2 administrative staff, in order to assure 100% quality service to our clients

• Recruited and trained 2 legal assistants to assist other lawyers with real estate and civil law cases

throughtout the circuit courts of Panama City, Republic of Panama

• Examined and evaluated legal reports of real estate cases managed by legal assistants

• Analyzed, investigated and solved real estate and civil law cases managed by the firm

• Assisted and designed labor law seminars provided to boards of directors of banks and credit unions in

Panama

• Represented 15 commercial institutions in compound litigations and reorganization dealings

Assistant Manager December 2005 to December 2006

Tile and Marble Outlet, Fort Lauderdale, Fl.

• Coordinated, prepared and managed the processing of purchase orders to suppliers

• Calculated, prepared and organized 100 invoices of clients per week

• Reviewed and analyzed accounting records and reports every month, pertaining to activities such as

purchases, payroll, and sales in order to verify details, monitor work activities, and evaluate performance

• Evaluated and examined statistics of quarterly retail and installation sales

• Prepared estimates to sell the installation services to potential customers

• Provided customer service by greeting and assisting 20 to 100 customers per day, responding to

customer inquiries and complaints

• Prepared, produced and distributed sales orders worth between $5,000 to $10,000 per day to warehouse

employees

• Developed business relationship with 15 suppliers

• Participated in 2 to 3 trade shows demonstrations and sales efforts per year

• Assigned 7 employees to specific duties every day

Paralegal April 2000 to November 2005

Hassan-Hassan Attorneys at Law. Panama City, Republic of Panama.

• Accumulated and oversaw various information and essential documents in court

• Worked as the assistant to the attorney throughout trial sessions

• Produced various motions and complaints for clients

• Participated in client scheduling and court planning

• Arbitrated disputes between parties and assisted in real estate closing processes.

• Provided suitable negotiations and settlements with banks and credit unions agencies

CERTIFICATIONS

Leadership Program- Lideres Miami

Miami, Florida October 2005

Professional Training Program in Real Estate – National Union of Real Estate Agents- UNACOBIN,

Panama, Republic of Panama April 2007

Transform-Professional Development Program- Matrix Business Consultant Inc- BNI Broward

Fort Lauderdale, Florida June 2010

License 215 Life, Health and Variable Annuities- Gold Coast School

Sunrise, Florida Sept. 2011

Member of Toastmasters International- Power Speakers July 2012 to present

Fort Lauderdale, Florida

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