Project Sql Server

Nicole L. White

**** ********* ******* **** ? Norcross, GA 30092 ? 770-***-**** ?

************@*******.***

Career Summary

Multi-faceted IT Professional, offering 10 years of experience in Web and

Database Development, Software Configuration and Implementation, and

Technical Support. Strong abilities in fast proficiency with new

technologies, managing multiple Projects, and establishing solid Client

relationships. Experience with Pega, Radiant Point of Sale systems and

Aprimo Marketing software.

Technical Skills

( Visual Basic and JavaScript ( SQL Server (

Visual Interdev

( JavaScript ( Oracle ( Dreamweaver

( ASP and ADO ( Access ( Visio

( JAVA ( PhotoShop

( SQL ( Microsoft Office

( HTML, CSS and HTML

Core Areas of Expertise

( Project Lead/Management ( Data Modeling ( COM Objects

( Business Analysis ( Data Import/Export ( Stored

Procedures

( Reporting ( System Integration ( Functions

( Training ( Software Upgrades ( Arrays

( Presentations and Documentation

Professional Experience

BPM Specialists- alpharetta, ga (Consulting Firm- specializes in providing

resources that are Pega Certified.)

Pega System Architect, 11/2010 to Present

. As a Certified Pega Software Architect (on version 6.1), work on 7 Pega

Applications on a Team for a major Bank.

. Member of the Pega Production Support Team-provide support for all Pega

Applications. Duties include troubleshooting Application issues,

migrating and installing code from Development/QA environments to

Production and provide 24-7 support to Application Users.

. Proficient knowledge in Pega Tools such as DCO, Application Accelerator,

SMA, PAL, PLA, Alerts, and Pega Log Files

. Analyze code and write code to resolve issues. Design the User Interface

elements, write/edit Activities- including JAVA code, design Parsers,

Services, and other Rules. Utilize SQL Server to perform queries and

execute reports.

. Experience in Agents, Services and Connectors, LDAP Authentication,

Security, Reporting and Middleware Components: JVM's and Service layer.

. Lead and manage Projects to Implementation, provide knowledge share to

Team and Training to End Users.

numeric analytics - chadds ford, pa (Consulting Firm- Analytical Software

Products, including Aprimo.)

Project Lead, 12/2009 to 11/2010

. Project lead on several large Client projects. Responsible for entire

Project life-cycle: Project Plan, Requirements, Design, Implementation,

UAT, Training, and Go-Live.

. Configure all MRM (Marketing Resource Management) Modules:

Users/Security, Workflows, Activities and Digital Assets.

. Gather requirements for all MCM (Marketing Campaign Management) Modules:

Data Model, Scoring, Segmentation, and Batch Dialogs.

. Schedule and manage all Status Meetings, providing follow-up

Documentation.

. Design 24 custom Reports for the Clients. Gather, analyze, and document

Requirements.

. Lead Reporting Status Meetings and give Presentations to Project Teams.

Train Users on Reports.

. Significantly reduce Client's time for Report creation, reducing 8-10

generation iterations to 1.

CONTACT AT ONCE (CAO) - Alpharetta, GA (Creator and Provider of Instant

Messaging Software.)

Software Support Analyst, 1/2009 to 12/2009

. Install and configure CAO software for Users. Execute performance tests.

Troubleshoot and resolve issues.

. Provision new Client Accounts. Gather data to complete Account set-up.

. Train new Users on the IM Application and back end Administrator Portal.

. Contribute to a revenue-crucial Project to contact 800 Customers and

successfully install the CAO Software. Exceed goal of 50% conversion, by

achieving 80% conversion through persistent communication, and detailing

status in internal Support Tool.

. Implement programming changes to Web based Support Tool using VB script,

ASP, JavaScript, and SQL. Create a page to dynamically generate Client

code for Application use. Resulting in automatic and simpler code

generation, reducing manual errors.

. Add several additional search and update fields to Support pages.

Resulting in more efficient information gathering and updating, while

using fewer Web pages to complete the work.

APRIMO - Indianapolis, IN (Industry Leader- Web-based Enterprise Marketing

Management Applications.)

Implementation Consultant, 5/2007 to 1/2008

. Engagement in several Client projects, during the Pre-Sales process,

working to obtain Consulting Contracts for Aprimo Software upgrades.

. Coordinate Requirements Meetings and create detailed Documentation,

describing existing and new functionality, as well as out-of-the box

versus customization Requirements.

. Configure process Workflows, and lead Design Review sessions with

Clients. Follow up with Design Presentations to the Clients, instrumental

in the decision to move forward with Software Upgrades.

. Contribute to the Research and Development Project for the latest Aprimo

Enterprise Version. Perform testing scenarios within all Modules. Provide

step-by-step details to confirm fixes and log new issues.

retail data systems - Marietta, GA (Point of Sale (POS) Systems Provider -

including Radiant Systems and integrated Enterprise Solution.)

Project Lead, 11/2004 to 5/2007

. Manage 17 (seventeen) Radiant POS Implementations for the entire Project

cycle.

. Configure the Enterprise Application and the POS menu. Complete Projects

ahead of schedule, increasing Client satisfaction and decisions to

implement additional Sites.

. Maintain the existing Applications. Develop advanced Module

functionality. Lead Training sessions on these functionalities.

. Train Clients on POS operations, the Enterprise Application, and related

hardware. Help Clients maximize the Application for more efficient and

productive operations. Write official company Manual for the Enterprise

Application and POS.

. Provide Technical Support to Clients. Resolve issues around daily

processes, network and Internet connectivity, and brought Sites "live".

Provide on-call, 24-hour Support.

radiant systems - alpharetta, ga (Provider of Point of Sale Systems and

integrated Enterprise Solution.)

Configuration Analyst, 1/2002 to 5/2004

. Analyze Client specifications and business rules to configure the

Enterprise solution. Build the POS menu interfaces by setting up the

retail sales items and the navigation of the POS menu.

. Write and use scripts to test the POS and back office solution for the

Client Acceptance project. This testing period was essential in the

Clients' decision to roll out nearly 500 Sites nationwide.

. Conduct hardware and software support for the Sites. Assist Clients with

performing daily business workflows, using the POS, and utilizing the

products functionality.

Onesource - mARIETTA, ga (A Facilities Management Company.)

Project Lead, 1/2001 to 1/2002

. Brought on to create an Intranet based Web site. Responsible for managing

the full life cycle of the Project.

. Convert the previous Access Application, into a database driven Web site.

. Use SQL Server to build a new Database structure. Import the data from

Access using Microsoft Transaction Services and Data Transformation

Packages.

. Use VB Script and HTML to build the User interface which included over 50

forms for data entry, and multiple calculated Reports. Use ASP, ADO and

SQL to connect the Application to SQL Server on the back-end. Also

connect to and display data from a JD Edwards server.

. Use client side JavaScript to code data validation and business logic

rules into the forms to be adhered to when users input data.

. Organize a testing effort for end-users. Implement enhancements based on

User input.

. Prepare Documentation for the site architecture, business rules, and form

validation.

. Lead Training classes for all Users. Successfully deploy the Application.

Hold meetings to continually enhance the Application based on User

feedback.

powerserve international - alpharetta, ga (A Client Based Software

Development Company.)

Software Developer, 2/2000 to 1/2001

. Develop Web sites for local Clients.

. Applications were n-tier and database-driven. Use VB Script, JavaScript,

HTML, and CSS to write the front-end Client interfaces. Use ASP, ADO, and

SQL to connect to SQL Server databases on the back end.

. Use ASP to write several stored procedures.

. Use COM objects to give the application the ability to export Web-based

Reports to Microsoft Excel.

. Perform testing and debugging of Sites, maintaining code efficiency and

standards.

Education

Georgia state university - Atlanta, GA ? B.A degree, Computer Information

Systems, 5/2000

Contact this candidate