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Customer Service Manager

Location:
Miami, FL, 33178
Posted:
February 14, 2013

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Resume:

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CAREER OBJECTIVE:

Dynamic and highly motivated professional, recently graduated in International Business seeking for business analyst or entry level management position; preferable within the Latin American Division of a multi-national corporation. A self-starter with the ability to analyze business operations, recommend strategies and improve overall performance and business results. Competent people person with strong interpersonal skills, ethics, poise and discretion.

PROFESSIONAL EXPERIENCE:

October 2012 – Present USA Wireless - AT&T Store Miami, FL

Sales Representative

Provide overall customer service to new and existing customers

Sales of AT&T products and services

Inventory management

August 2008 - May 2012 Work & Learn Lindenwood University St. Charles, MO

Business Office Rep

Support business office daily activities to included but not limited to:

Provide guidance and information to new students

Process required documents

Answer phoned and coordinate appointments with business office administrators

Update systems accordingly

June 2011 - August 2011 Banco de Colombia (BanColombia), Barranquilla, Colombia

Internship, Administrative Assistant

Support the General manager with overall administrative functions to include but not limited to

Meeting planning

General Correspondence to VIP clients – English and Spanish

Document processing

Meet and great clients

May 2010 - August 2010 Arrocera Litoral (Rice Processing Plant) Barranquilla, Colombia

Internship - Warehousing and Transportation

Supported the warehousing and transportation manager in the development and implementation of warehousing procedures with the purpose to maximize space and improve productivity.

Developed automated system for warehouse clerks to log and track in and out items.

Provide office support with correspondence, vendor contracts, and scheduling and general office duties.

EDUCATION:

Bachelor of Science International Business, May 2012

Lindenwood University, Saint Charles, MO

SKILLS:

Language: Bilingual - Fluent in English and Spanish

Technical: Intermediate computer level skills - Windows, Word, Power Point, Excel, Outlook

Administrative: Strong organizational and management skills; Knowledge of Logistics

REFERENCES: Excellent references will be furbished upon request



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