Customer Service Manager
Resume:
KENNETH A. MERITT
Lake Ozark, MO. 65049
Objective
TO OBTAIN A PROFESSIONAL OR MANAGEMENT POSITION WITH A PROGRESSIVE
ORGANIZATION. MY WORK HISTORY SPEAKS FOR ITSELF. I HAVE BEEN OWNER,
MANAGER, CUSTOMER SERVICE TECHNICIAN, DATA BASE WRITER AND PROGRAMMER,
INSTALLATION AND REPAIR MAN. I HAVE INSTALLED AND REPAIRED EXTENSIVE
EQUIPMENT LIKE CENTRAL OFFICE PBX'S, DIGITAL TRUNK LINES, AUTO
ATTENDANTS AND VOICE MAILS. I FEEL THERE IS NO CHALLENGE TOO LARGE
FOR ME IN TELECOMMUNICATIONS. MY 25 YEARS OF EXPERIENCE HAS PROVIDED
WITH A WIDE ARRAY OF TELCOM SKILLS THAT WILL MAKE ME A VALUABLE ASSET
TO ANY ORGANIZATION.
Employment
OPERATIONS MANAGER 2005-PRESENT
Shoreland lakeside Resort Lake Ozark, Missouri
I am a Partner in a Joint venture in a Resort Business. I am responsible
for running the day to day operations of the resort. Responsibilities
include Reservations, Customer Data Bases, Web Sites, and managing
employees.
Owner/Operator 1997-2005
Heartland Telcom Services Oklahoma City, Oklahoma
As Owner/Operator, I have had first hand experience in solving issues on a
day to day basis. Responsibilities included Sales and Installation of
telecom equipment, Repair Services and obtaining Financial Contracts.
REMOTE BRANCH SENIOR TECHNICIAN
1992-1997
GTE Customer Networks
Oklahoma City, Oklahoma
Installation and repairs for over 300 customers, maintaining office, sales
and purchasing single handedly for GTE/CN. Keeping a 100%Satisfaction
Rating from all Customers in Western Oklahoma on all Voice and Data
Accounts. I have also earned several President's Awards for Customer
Satisfaction.
MASTER TELCOM TECHNICIAN
1981-1992
MB Communications
Las Vegas, Nevada
Installation and Repair on everything from 1A2 to Electronic Key Systems
and PBX's. Credited for over 1000 installations in the Las Vegas, Nevada
area.
Education
FULTON HIGH SCHOOL 1978-1981
Diploma Fulton, Missouri
Ericson Prodigy
Opus 20, 40, and 80
Installation and Maintenance
Installation andMaintenance
Anaheim, California (1984)
Anaheim, California (1985)
Kanda EKT 1232/2064
Siemens SD-192/232/SD-192MX
Installation and Maintenance
Installation and Maintenance
Austin, Texas (1985)
Anaheim, California (1985)
G.T.E. Smart phones
Meridian 1
installation and Maintenance
Option 21-81Maintenance
Las Vegas, Nevada (1986)
Richardson, Texas (1994)
Meridian Bars
Meridian 1
Basic Alternate Route Selection
X11 Release 22
St. Louis, Missouri (1996)
Tulsa, Oklahoma (1997)
Strategic, Inc.
Troubleshooting and Supporting PC's
Oklahoma City, Oklahoma (1997)
SKILLS SYSTEM KNOWLEDGE
C MERIDIAN OP 11 & 81 ACD MAXS MERIDIAN MAIL
C NORSTARS PC REPAIR DTI/PRI
C CSU OPUS V/D
CABLING
C LAN/WAN TIE OCTEL
C SOUND EQUIP BARS 1A2
C TOSHIBA IWATSU INFORM
C ERICSON SUMMA-4 C.O.E.
C CINDI PROTEL G.T.E.
1220
References
AVAILABLE UPON REQUEST
Contact this candidate