Customer Service Management
Resume:
Cheryl Bradley
***** * *******, ******, ** *****
Objective
My administrative support spans over ten years and more recently has expanded to
include customer service and document management. I need little supervision and am
able to project a high level of professionalism and discretion. In pursuit of a degree in
Health Information Technology, I have successfully completed classes such as Medical
Terminology, Anatomy & Physiology, Introduction to Healthcare Information
Management and Legal Aspects of Health Information Management.
Proficient in the following software programs:
MS Word MS Outlook
MS Excel Medforce
Brightree
Education
Associate’s Degree – Macomb Community College 2007
Work Experience
BrightSky April ’09 - Present
Sales Support
• Assist Marketing Coordinator in mass mailing of marketing materials for
Account Managers. Included mail merging and use of postage machine.
Immediate supervisor is Director of Provider Relations.
Training/SME
• Travel to corporate headquarters to assist in training Provider Relations Team.
• Create process and train IRC agents in electronic filing of documents received
via mail or fax.
• Act as liason between department supervisors to bring process issues to
resolution.
• Train at home workers across country using Adobe software.
Provider Relations Representative
• Resolve outstanding and incomplete issues to bring the client’s prescription
into compliance per insurance guidelines. Includes contacting doctors’ offices
and patients to inform of Rx status.
• Monitor workflow queues and adjust privileges as necessary.
• Follow all company guidelines requiring compliance to HIPAA.
• Create and maintain patient files in Brightree database.
Relevar Home Care 2008 - 2009
Scheduler
Pearson VUE, Inc. 2008
Certified Test Administrator
Arthur Andersen, LLP 1999-2000
Executive Assistant
On Assignment to DaimlerChrysler
Expatriate Administration Group HR
Contact this candidate