J ulia J. Fonseca

aboczh@r.postjobfree.com

** ******* ****** ******, ** 07105-1513 973-***-****

PROF I L E

Travel Consultant with strong background in customer service, sales and administration. Excel in meeting and

exceeding deadlines, handling meetings, groups and incentive t ravel, handling confidential matters and interactions

w ith senior management, vendors and clients. Proficient in Word, Excel, MMP, EXL, Pars, Sabre and Apollo. Fluent in

Portuguese and Spanish.

E XPER I E NCE

AI M I A (formerly known as CARLSON MARKE T I NG WORLW I DE), Parsippany, NJ

2004-2012

T r avel Consultant

• Booked domestic and international airline reservations, car rentals and hotel reservations for large accounts.

• Negotiated group contracts with major airlines; typically saving 40% of listed rates and satisfying customers’

budgetary limitations.

• Created Internal Group Block sheets.

• Monitored f lights for schedule changes, reduction and ticketing deadlines.

• Increased customer satisfaction by providing arrival and departure reports for dispatchers for Meet & Greet at

t he airports for large groups.

• Provided detailed travel information to customers and resolved customer queries in relation to meetings and

i ncentive groups.

• Ensured compliance with company's procedures for documentation, ticketing, voids, refunds.

• Audited air group & meetings after program to maintain financial controls.

• Paid debit memos & ordered ARC documents.

• On call before or after hours and weekends for large groups.

Lafayette T ravel Agency, Newark, NJ 1995-2003

T r avel M anager

• Managed t ravel sales office, responding to customer travel requests in an efficient, courteous and t imely

manner.

• Performed all functions relating to the booking, administrative and accounting tasks necessary to process

electronic and other t ravel documents as it related to customer requests and industry requirements.

• Promoted and sold t ravel products and services.

• Provided clients with a positive experience utilizing analytical and strategic skills.

• Maintained client profiles, ensuring special requests and reward program information regarding airline, seats,

f requent flyer miles and hotels.

Ki wi I n te rnational Airlines, Newark, NJ 1994-

1995

Reservations/Sales Agent

• Performed all functions relating to customer inquiries concerning t ravel reservations, tariff and t icketing

i nformation.

• Developed and refined personal sales techniques to service prospective passengers.

TAP Air Portugal, Newark, NJ 1990-

1994

Reservations/Sales Agent

• Accountable for answering high volume telephone calls.

• Excellent salesmanship with the ability to meet and surpass the set targets

E D UCAT IO N

P rofessional School of Business, M illburn, NJ

Licensed Insurance Producer with the authorities of Life Insurance, Health, Property and Casualty

East Side H igh School, Newark, NJ

Contact this candidate