Linda M. Wallis
**** **** ****** *. . ********, Florida 33711
Cell: 727-***-****
aboc9h@r.postjobfree.com
PROFILE
Results-oriented biomedical engineer looking for a position in the medical
device / biotechnology industry. Outstanding technical skills and knowledge
in the sophisticated fields of oncology/hematology and flow cytometry.
Works effectively with software-driven, highly-complex diagnostic
instrumentation and computer systems. Experienced repairing a wide range
of highly technical medical instrumentation.
SIGNIFICANT SKILLS / KNOWLEDGE
Electromechanical, Analog / Digital Team Leader, Mentor, Motivator,
Electronics Developer
Fluidics Strategic Planner / Implementer
Pneumatics Robotic and Optical Quality Bottom Line Focus
systems
PROFESSIONAL EXPERIENCE
BD Bioscience, San Jose, CA 2007 -
2012
Regional Service Manager
Led the field services organization for 14 states in the Central Region.
Responsible for managing the activities of field service representatives
performing the installation and repair of immunocytometry systems in 14
states.
. Exercised critical thinking skills and acted as an advisor to direct
reports in order to meet schedules and resolve technical problems.
. Developed and administered budgets, schedules, and performance
requirements meeting and exceeding financial expectations.
. Managed the team exceeding customer schedules and instrument
performance expectations.
ABBOTT LABORATORIES, 1989 -
2007
National Blood Banking Installation and Integration Manager (2005 - 2007)
Managed a team of 21 Technical Field Specialists across the U.S. Part of
the U.S. launch team for the Prism Blood Analyzer which is largest
diagnostic instrument in Abbott history.
. Helped Increased earnings by managing team's installation of 82 blood
banking diagnostic instruments valued at $250K each.
. Established the training, installation and integration schedule and
helped execute roll out that resulted in a successful launch.
. Developed business processes for the specialized delivery,
installation, integration, customer training, preventative
maintenance, on site parts inventory, software upgrades, 24 X 7 on
call rotation and three tiered escalation procedures while staying
inside budget.
Eastern Hematology Technical Service Manager, Tampa, FL (2003 - 2005)
Managed eleven Hematology Support Specialists responsible for emergency
repair, installations and integrations of Cell Dyne Hematology Analyzers.
. Communicated and partnered with oncology/hematology practices and
hospital laboratories.
. Interacted with all levels of the hospital laboratory staff and
operating managers of the diagnostic hospital market involving
hematology products.
. Improved uptime of analyzer performance through data analysis and
looking for trends.
. Identified opportunities to teach customers and inform lab techs of
processes and procedures that improved operational efficiency of the
workflow.
. Trained customers on operation of instruments.
Linda M. Wallis Page 2
District Field Service Manager - Tampa, FL (1999-2003)
Provided leadership and direction for a team of up to 20 service
professionals responsible for repair and maintenance of critical medical
diagnostic instrumentation in Florida and Georgia.
Field Support Specialist -Baltimore/Washington DC (1993-1996)
Field Service Specialist responsible for the repair of critical escalations
in the district for down instruments. Diagnosed operation of instruments by
using voltmeters, pneumatic gauges, thermometers, laser power meters and
all hand tools. Specialties included immunochemistry and hematology
analyzers with some flow cytometry
Field Service Engineer - St. Louis Mo. (1989- 1993)
Provided field service repair on hematology,chemistry,immunology and blood
banking equipment.
Completed installations, preventative maintenance and repair in a five
state district. Installed Maestro LIS systems that linked to Cerner
information systems. Installed CAT5 cabling and installed software to
connect instruments to LIS system for large hospitals.
OTHER SIGNIFICANT EXPERIENCE
Baxter Healthcare
Field Service Engineer
Hematology Specialist and Coagulation specialist for eight state district.
Worked with WBC, RBC and Platelet populations performing PM's, repairs and
calibration of instruments.
Education
BA, Business Administration, Minor in Business Management, Webster
University, St Louis, MO
AA, Liberal Arts, Meremac Community College, St. Louis, Missouri
AS, Electronics Engineering Technology/Computer Technology, Control Data
Institute, St. Louis, MO
Professional Development
Leadership Training: American Management Association
Managing Negativity in the Workforce - American Management Association
Service Leadership Training Certification - Achieve Global
Reaching for Stellar Service Certification - Achieve Global