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Manager Engineer

Location:
Saint Petersburg, FL
Salary:
62000
Posted:
February 14, 2013

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Resume:

Linda M. Wallis

**** **** ****** *. . ********, Florida 33711

Cell: 727-***-****

aboc9h@r.postjobfree.com

PROFILE

Results-oriented biomedical engineer looking for a position in the medical

device / biotechnology industry. Outstanding technical skills and knowledge

in the sophisticated fields of oncology/hematology and flow cytometry.

Works effectively with software-driven, highly-complex diagnostic

instrumentation and computer systems. Experienced repairing a wide range

of highly technical medical instrumentation.

SIGNIFICANT SKILLS / KNOWLEDGE

Electromechanical, Analog / Digital Team Leader, Mentor, Motivator,

Electronics Developer

Fluidics Strategic Planner / Implementer

Pneumatics Robotic and Optical Quality Bottom Line Focus

systems

PROFESSIONAL EXPERIENCE

BD Bioscience, San Jose, CA 2007 -

2012

Regional Service Manager

Led the field services organization for 14 states in the Central Region.

Responsible for managing the activities of field service representatives

performing the installation and repair of immunocytometry systems in 14

states.

. Exercised critical thinking skills and acted as an advisor to direct

reports in order to meet schedules and resolve technical problems.

. Developed and administered budgets, schedules, and performance

requirements meeting and exceeding financial expectations.

. Managed the team exceeding customer schedules and instrument

performance expectations.

ABBOTT LABORATORIES, 1989 -

2007

National Blood Banking Installation and Integration Manager (2005 - 2007)

Managed a team of 21 Technical Field Specialists across the U.S. Part of

the U.S. launch team for the Prism Blood Analyzer which is largest

diagnostic instrument in Abbott history.

. Helped Increased earnings by managing team's installation of 82 blood

banking diagnostic instruments valued at $250K each.

. Established the training, installation and integration schedule and

helped execute roll out that resulted in a successful launch.

. Developed business processes for the specialized delivery,

installation, integration, customer training, preventative

maintenance, on site parts inventory, software upgrades, 24 X 7 on

call rotation and three tiered escalation procedures while staying

inside budget.

Eastern Hematology Technical Service Manager, Tampa, FL (2003 - 2005)

Managed eleven Hematology Support Specialists responsible for emergency

repair, installations and integrations of Cell Dyne Hematology Analyzers.

. Communicated and partnered with oncology/hematology practices and

hospital laboratories.

. Interacted with all levels of the hospital laboratory staff and

operating managers of the diagnostic hospital market involving

hematology products.

. Improved uptime of analyzer performance through data analysis and

looking for trends.

. Identified opportunities to teach customers and inform lab techs of

processes and procedures that improved operational efficiency of the

workflow.

. Trained customers on operation of instruments.

Linda M. Wallis Page 2

District Field Service Manager - Tampa, FL (1999-2003)

Provided leadership and direction for a team of up to 20 service

professionals responsible for repair and maintenance of critical medical

diagnostic instrumentation in Florida and Georgia.

Field Support Specialist -Baltimore/Washington DC (1993-1996)

Field Service Specialist responsible for the repair of critical escalations

in the district for down instruments. Diagnosed operation of instruments by

using voltmeters, pneumatic gauges, thermometers, laser power meters and

all hand tools. Specialties included immunochemistry and hematology

analyzers with some flow cytometry

Field Service Engineer - St. Louis Mo. (1989- 1993)

Provided field service repair on hematology,chemistry,immunology and blood

banking equipment.

Completed installations, preventative maintenance and repair in a five

state district. Installed Maestro LIS systems that linked to Cerner

information systems. Installed CAT5 cabling and installed software to

connect instruments to LIS system for large hospitals.

OTHER SIGNIFICANT EXPERIENCE

Baxter Healthcare

Field Service Engineer

Hematology Specialist and Coagulation specialist for eight state district.

Worked with WBC, RBC and Platelet populations performing PM's, repairs and

calibration of instruments.

Education

BA, Business Administration, Minor in Business Management, Webster

University, St Louis, MO

AA, Liberal Arts, Meremac Community College, St. Louis, Missouri

AS, Electronics Engineering Technology/Computer Technology, Control Data

Institute, St. Louis, MO

Professional Development

Leadership Training: American Management Association

Managing Negativity in the Workforce - American Management Association

Service Leadership Training Certification - Achieve Global

Reaching for Stellar Service Certification - Achieve Global



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