Customer Service Sales
Resume:
Waterlooo, Ia 50702
******.*****@*****.***
Tahir Murgic
Pursuing new opportunities where my skills, high productivity, strong work
ethic and initiative will directly correlate to the growth of the bottom
line and the future of your company. Dependable, results-oriented, hands-on
professional who is adepting quickly and successfully responding to ever-
changing environments and situations.
EXPERTISE HIGHLIGHTS
. Management . Logistics .
Customer Service
. Schedule Adherence . Purchasing . Regulatory
Compliance
. Performance Optimization . Cost Reduction . Customer
Relationship Mgnt
. Planning& Product Development . Supply Chain Management .
Reliability
. Productivity Enhancement . Risk Mitigation .
Computer Skills
. Goal Creation and Achievement . Problem Identification and Solution
PROFESSIONAL EXPERIENCE
SUPPLY CHAIN SERVICE INTERNATIONAL,
Peoria, IL
Facility Supervisor
04/2012 - 11/2012
Supervise the planning and execution of daily activities including current
operations, customer requests, and new projects. Maintain required
productivity and quality levels, implementing improvements when possible,
ensure the techniques for determining non-conforming product are accurate,
meeting customer requirements, and maintaining proper material flow.
. Maintain company policies and procedures in accordance with directives
from management
. Insure the techniques for determining non-conforming product are accurate
and repeatable
. Maintain company databases by adding new part procedures and editing
existing procedures
. Interface with the customer and implement customer feedback into daily
operations.
. Communicate inspection status and requirements to customers and employees
. Assign daily workloads to insure the work is completed in a timely manner
. Provide on-the-job training, mentor, and supervise workers
. Other duties and/or responsibilities as assigned
RUAN TRANSPORT CORPORATION,
Des Moines, IA
Transportation Supervisor,
11/2011 - 04/2012
Managerial professional who oversees the highly efficient transportation
operations and ongoing enhancement of company profitability through
dedicated supervision, leadership, coordination, and scheduling of fleet of
drivers. Focused on improving the planning and execution of critical
initiatives and strategic projects. Concurrently tracks and documents
required productivity and quality levels as well as drives necessary
improvements in a timely manner. Oversee efficient transportation
operations and company profitability through supervision, leadership,
coordination, and scheduling of fleet of drivers.
. Ensure consistent compliance with company rules and Department of
Transportation (DOT) regulations as well as the adoption of updated best
practices and accurate and repeatable techniques for determining non-
conforming products. Subsequently maintains the proper material flow.
. Establish and maintain regular, clear communication on scheduling,
inspection status, and service.
. Client-facing asset who consistently meets high customer service
standards and utilizes feedback.
. Effectively trains, mentors, and supervises the staff.
. Ensure compliance with company rules and Department of Transportation
(DOT) regulations.
. Establish and maintain regular, clear communication on scheduling and
service concerns.
EMERSON PROCESS MANAGEMENT / FISHER CONTROLS,
Marshalltown, IA
Co-op / Supply Chain Manager / Purchasing Manager,
01/2011 - 08/2011
Key team member for identification and reduction of scrap cost as well as
process improvement for expediting scrap debit. Worked closely with
Manufacturing Operations to effectively transition new products to the
factory, sustain product production, and oversee product obsolescence
process. Served on Material Review Board.
. Ensured action to manage product non-conformance as well as
unacknowledged and late orders.
. Expedited part ordering by maintaining efficient communication with
Planners via automated email.
. Reduced turnaround time through interaction with Managers from various
departments.
. Managed work environment to maintain clean and orderly condition.
. Improved access and report accuracy through creation of database.
. Provided daily and weekly process improvement updates.
. Inspected incoming raw material for quality issues.
DOLLAR GENERAL, Waterloo, IA
Store Manager 05/2009 -
02/2010
. Implements strategies to improve customer service, drive store sales, and
increase profitability.
. Ensures customer needs are met, complaints are resolved, and service is
quick and efficient.
. Provides support to sales associates during peak periods or when
scheduling conflicts arise.
. Managing and motivating a team to increase sales and ensure efficiency.
. Managing stock levels and making key decisions about stock control.
. Analyzing sales figures and forecasting future sales volumes to maximize
profits.
. Dealing with staffing issues: interviewing potential staff; conducting
appraisals and performance reviews; hiring, and providing or organizing
training, and development.
. Ensuring standards for quality, customer service and health and safety
are met.
KMART, Waterloo, IA
Assistant Manager/Coach, 03/08 -
01/2009
. Responsible for the overall financial performance of the store, including
merchandise sales, credit and other miscellaneous.
. Responsible for revenues, expense management, and achievement of
profitability goals. In addition, also accountable for customer
satisfaction and associate morale.
. Responsible for identifying local customer market demands and working
with the store and district teams to make adjustments to assortment and
merchandising strategy to meet local
customer needs.
SUPER TARGET,
Waterloo, IA
Stocker, 02/2002 -
06/2004
. Stock shelves, racks, cases, bins, and tables with new or transferred
merchandise.
. Design and set up advertising signs and displays of merchandise on
shelves, counters, or tables to attract customers and promote sales.
EDUCATION
University of Northern Iowa Cedar Falls, IA
. Master of Science, Industrial Management, 2011
. Wrote thesis on utilization of Lean Manufacturing, Kaizen, 5S, On Demand
and other methodologies to reduce scrap and improve lead time.
Upper Iowa University Fayette, IA
. Bachelor of Science, Business Administration, 2008
. Emphasis on Management and Human Resources Management
Hawkeye Community College Waterloo, IA
. Associate of Applied Science, Management Information Systems, 2006
CERTIFICATION
. Cisco Certified Network Associate (CCNA) Networking Basics, 2005
TECHNOLOGY SUMMARY
Applications: MS Office (Excel, Word, Access, Outlook, Power Point,
Project, Visio)
Databases: - MS Access, Oracle, SAP,
Networks: - IP, Routers/Hubs, Switches, Email, Ethernet, and LAN/WAN
Systems: - Win9.x/NT/2K/XP/Pro/Vista/7, MS Win Server, SharePoint
Server, Linux, DOS
MEMBERSHIP
The Association of Technology, Management, and Applied Engineering (ATMAE)
LANGUAGES
English, Bosnian, Croatian, and Serbian
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