Customer Service Manager

DEBRA A. FERGUSON

*** * ****** ***** *****: 513-***-****

Indianapolis, IN 46219 Email: ***.**********@*****.***

L O G I S TI CS M A N A G E R

S T R AT EG Y L E A DER S HIP P ER F OR M AN CE

A top-performing Operations and Logistics professional seeks to bring expertise across a variety of

fields to the table in pursuit of a management, logistics or supervisory position. Highly accomplished in

customer service along with an ability to build an d maintain relationships. Strong expertise in

eliminating workflow inefficiencies as well as reducing overall operational costs. Highly motivated self-

starter with a comprehensive technical background and an eye for detail. Extensive experience

providing key support to colleagues and customers utilizing many roles and products. Expert ability to

analyze data, resolve problems, multitask, produce tangible results, and resolve difficult situations.

Excellent leadership, interpersonal, written and verbal communication skills.

AREAS OF EXPERTISE

Global Logistics Effective Communication Inventory Control

Supply Chain Management Business Management AR, AP and Banking

Resource Management Project Management Shipment Consolidations

Logistics Planning Personnel Management Transportation Planning

PROFESSIONAL EXPERIENCE

OMI, Aurora, IN

2005-Present

Manager, International & Domestic Transportation and Shipping

Responsible for the full range of world-wide shipping to include expert knowledge in parcel

shipments through UPS and FedEx.

Maintain high shipping requirements per customer’s specification which has led to consecutive

years of superior ratings from customers.

Schedule all TL and LTL shipments and track all incoming and outgoing shipments which led to

98% on time freight.

Train and supervise shipping department personnel.

Negotiated shipping rates with Domestic and International carriers significantly decreasing

shipping costs.

Coordinate and prepare shipments for overseas delivery.

Prioritize and delegate specific shipments to insure time-sensitive requirements are met.

Proactively meet and exceed requirements of same day shipping on 95% of orders received .

DEBRA A. FERGUSON – PAGE 2

PROFESSIONAL EXPERIENCE CONT .

FLAVORS ICE CREAM & DELI, Aurora, IN

1991-2007

Owner and operator

Owned and managed all aspects of a profitable seasonal restaurant including human resources,

payroll, purchasing, inventory control, accounts payable/receivable and banking.

Innovative entrepreneurship and superior customer service led start -up business to be

recognized as the best known ice cream store in the Tri-State area.

Food safety certification led to multiple consecutive 100% compliance on Board of Health

inspections.

Scheduled regular equipment maintenance which le d to a 75% less machine down time.

Successful in the scheduling of employees around their personal time which lead to a 95%

happier work force and less employee time off.

STRATMAN LAW OFFICES, Aurora IN

2003-2004

Executive Assistant/Office Manager

Managed all office operations and maintained all client files.

Oversaw the lawyer’s calendar and appointments, filed legal documents at various court hous es

on behalf of the law office which helped the lawyer save time and gave the lawyer more time to

prepare for cases.

Dealt with highly confidential information.

Prepared legal documents for court filings.

CHEEK INSURANCE AGENCY, Aurora, IN

2000-2003

Office Manager

Managed all office operations, maintained extensive client files, and took in client payments on

accounts.

Liaison for client claims which lead to happier clients because it gave clients a physical person

to go to for questions and answers.

Prepared auto quotes and recorded pertinent client information for home and life quotes .

Executive Secretary

1988-2000

Held various executive secretarial positions where I managed confidential client files and was

responsible for all client literature.

Prepared business letters and proposals; Coordinated meetings; and scheduled travel

arrangements for Executives.

Assisted other departments as needed .

EDUCATIO N

Associates Degree, Business Management, Lockyear College, Evansville, IN (1988)

International Organization for Standardization Training (2009)

Certified Forklift Operator (2008)

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