Administrative Assistant

Deborah Deverick

*** ******* ***** *** *** **** ? WESTFIELD, IN 46074

*********@*******.*** ? 317-***-****

Executive Assistant

~ Summary of Qualifications ~

. Highly accomplished, self-directing professional with extensive

experience delivering top-notch support to senior executives, managers,

and staff.

. Manage high-volume workload in deadline-driven environments leveraging

exceptional multitasking and prioritization skills to ensure multiple

concurrent projects remain on schedule; maintains complete

confidentiality regarding sensitive matters

. Articulate communicator with aptitude for conveying complex information

succinctly to diverse audiences; maintain complete confidentiality

regarding sensitive matters.

. Serve as a key gatekeeper for executives and effectively anticipate needs

to provide the appropriate information, support, and material under short

notice.

. Drive measurable process improvements through streamlining, automation,

and standardization to boost efficiency, decrease manual labor efforts,

eliminate redundancy, and increase productivity.

. Expertise in leading event planning and coordination for on- and off-site

meetings to secure venues, prepare travel arrangements, organize meals,

and deliver necessary materials.

. Strong technical proficiencies, including Windows, Microsoft Office,

Outlook, QuickBooks, and Merrill Lynch File Creation Tool.

Professional Experience

Ears and Whiskers Pet Sitting Service, Westfield, IN

Manger, 6/2012

Manage a small pet sitting service in Hamilton County. Produced all

marketing materials, website design, and handled all pet sitting. Received

certification as a Certified Professional Pet Sitting though Pet Sitters

International and received certification in pet first aid from Pet Tech.

ITT Educational Services - Carmel, IN

Executive Administrative Assistant, Human Resources, 11/2008 to 3/2012

Supported the SVP, Talent Acquisition Manager, recruiters, and staff with

range of day-to-day administrative operations and tasks. Managed monthly

P&L reporting, assisted with budget forecast / administration, and prepared

expense reports and invoices. Coordinated annual training meetings,

including arrangements for airline reservations, hotels, and food planning.

Prepared interview packets, coordinated travel arrangements for candidates,

and generated offer letters; handled new hire paperwork for 250-

Headquarters, led new hire orientation, and facilitated employee

relocations. Processed stock transactions with Merrill Lynch. Responded to

incoming phone calls, sorted and distributed mail, ordered supplies, and

maintained confidential files.

Key Contributions:

. Effectively collaborated with cross-departmental colleagues, managers,

and staff to assist with requests and special projects.

. Optimized workflow through use of technology and process automation to

remove bottlenecks resulting in increased productivity; provided

recommendations on major policy changes.

. Dramatically reduced time needed to create quarterly and annual

forecasts by 75% with implementation of new budget management process.

. Managed national relocation program to assist employees transition time

by 50%.

. Decreased offer letter development and return process from four days to

less than one.

. Slashed turn-around for American Express application processing.

. Streamlined training meeting process to achieve a 50% reduction in time

to make travel, hotel, space, meals, and meeting material arrangements.

. Improved stock grant distribution process by 100% through process

automation.

Office Max - Carmel, IN

Customer Service Associate, 2/2008 to 4/2010

Served as integral team member ensuring streamlined operations and world-

class service to diverse customer base. Executed plan-o-gram for

merchandising / stocking with a focus on promoting products and generating

sales; utilizing a SAP program. Handled down stocking and recovery efforts.

Assisted cashiers during busy times by processing customer transactions.

Key Contribution:

. Maintained sharp attention to detail and successfully managed multiple

priorities in a fast-paced, customer-driven environment.

Horse Sense Tack, Inc. - Noblesville, IN

Operations, Manager, 8/2003 to 12/2007

Oversaw all aspects of operations from initial start-up for this small

business specializing in horse products, equipment, and feed. Directed

sourcing, vendor management, price negotiation, and procurement; handled in-

store merchandising. Managed financials using QuickBooks. Created marketing

and advertising strategy; designed Web site. Interfaced with customers to

assist with purchases; responded to questions and ensured prompt issue

resolution. Maintained 140-acre facility boarding 30 horses.

Key Contributions:

. Wrote business plan and secured $118K SBA loan and $75K SBA Line of

Credit.

. Drove sales to reach $185K in fewer than two years.

Cardinal Health - Indianapolis, IN

Executive Assistant, Benefits & Compensation, 1/2002 to 6/2003

Performed a range of duties, including coordinating production of severance

agreements, reconciling payroll and medical benefits accounts, and general

administrative support. Assisted in facility closure process.

Key Contribution:

. Led process automation for COBRA participant tracking, payment

management, and benefits termination, as well as 401(k) distribution.

Additional experience as Executive Assistant to the President & Corporate

Meetings Director for Bindley Western Drug Company, a Fortune 500 company.

Education

Associate of Applied Science in Secretarial Science & Business

Administration

Ivy Tech Community College, Indianapolis, IN

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