Juan Carlos Chacón

*** ******* ****** • El Segundo, CA 90245

818-***-**** • abobca@r.postjobfree.com

EXPERIENCE

West Los Angeles College - Culver City, CA February 2008 – December 2012

Multimedia Specialist & Technology Trainer

Web Administrator for West L.A. College's Distance Learning, International Students, Weekend

College web sites. Provide technical software training to the college's faculty and staff on a

variety of hardware platforms and software applications. Provide technical support to both

faculty and students with the ETUDES LMS. Certified ETUDES LMS faculty trainer. Help desk

manager & tech support for online & hybrid students. Collaborate with college faculty and

staff in the creation of instructional multimedia used for online course management systems,

web-based courseware, web sites, information kiosks, presentations, and/or other materials in

support of instructional programs, including general online course development. Produce,

edit, and compress audio and video for multiple delivery formats. Produce distance learning

e-newsletter.

West Los Angeles College - Culver City, CA May 2007 – January 2008

Instructional Assistant, Information Technology

Managed 5 computer labs for the Computer Science, Information Technology (CSIT) Division.

Built, configured, installed and imaged computers for entire division. Coordinated with college

IT department regarding networking needs of the CSIT labs. Developed and managed a

project implementation plan for a new CSIT computer lab. Installed various software

applications such as operating systems, applications, critical updates, patches, etc.

Processed hardware & software purchase orders for department faculty, as needed. Assisted

in teaching “CS901: Intro to Computers” courses during summer 2007.

Chacón Consulting - Northridge, CA January 2007 – May 2007

Computer Consultant & Technology Trainer

General computer consulting. Delivered technology (hardware & software) training to private

& public clients. Performed computer installations, configurations, upgrades, and general

maintenance. Virus & malware removal. Web design. Wired & wireless networks. Certified

ETUDES LMS Trainer.

Los Angeles Mission College - Sylmar, CA October 2004 – January 2007

Multimedia Developer, Technology Trainer, IT Staffer

College webmaster responsible for all web development and day to day operations related

to the college's entire system of web sites. Developed web-based instructional courseware

and assisted college faculty & staff with web content. Developed and implemented a faculty

& staff technical software training program providing training to the entire college community.

Created FTP accounts. Installed college approved software on faculty & staff workstations.

Installed operating system software, applications, critical updates, patches. Imaged

computers, installed & configured networked printers, and retrieved software quotes from

vendors. Installed and upgraded computers & peripherals. Tested data drops. Used service

request tracking system. Troubleshot hardware and software issues. Assisted staff and faculty

with first time logins to various systems. Supported help desk functions.

Los Angeles Mission College - Sylmar, CA February 2001 – September 2004

SFP Program Technician

Developed interactive, web-based instructional courseware and materials for online & hybrid

faculty use, as part of the "Title III: Strengthening Institutions" 5 year federally funded grant.

Repurposed offline instructional content for use on the college web site. Coordinated and

administered (webmaster) all functions relating to the college's entire system of web sites. Re-

designed and launched a new college web site in May 2004.

Los Angeles Mission College - Sylmar, CA September 2003 – January 2004

Multimedia Developer

Took a leave of absence from my "SFP" job below to help manage the Multimedia Studies

Program for 4 months. Handled hiring and scheduling of student tutors for the program's

PC/Mac labs. Supervised the program's video production lab and checked out a/v

equipment to students. Processed hardware & software purchase orders. Provided general

supervision and technical support for the program's 4 computer labs. Served as primary

contact for multimedia program faculty & students.

Los Angeles Mission College - Sylmar, CA April 2000 – February 2001

Professional / Expert, e-learning

Served as lead web developer in re-designing college web site and lead technical support

person responsible for general online course content development. Provided technical

assistance to faculty in the creation of interactive web pages to be used as additional online

study resources. Digitized media (photos, sketches, drawings, and color slides). Created web-

based assessments, and converted course syllabi into HTML, PDF, etc.

EDUCATION

University of Phoenix - Online August 2009

Master of Science, Information Systems

University of Phoenix - Woodland Hills, CA December 2007

Bachelor of Science, Information Technology

Los Angeles Mission College - Sylmar, CA December 2001

Associate of Arts, Liberal Arts

COMPUTER SKILLS

Knowledgeable IT/e-learning professional on both PC/Mac hardware & software platforms,

proficient in performing system maintenance, upgrades, virus & malware removal, imaging.

Proficient in all versions of Apple's Operating Systems and suite of system software.

Proficient in all versions of Microsoft's (MS) Windows Operating Systems and MS Office Suite.

Proficient in both iOS and Android mobile platforms.

15 years experience with web based programming languages and protocols including HTML,

XHTML, JavaScript, CSS, FTP, TCP/IP, etc. Light use of .PHP, .ASP, SQL. jQuery plugins, MS

Access Databases.

Software applications in my toolbox: Web 2.0 Tools, Social Media, Panic Coda, Telestream

ScreenFlow, TechSmith Camtasia, Adobe Creative Suite, Captivate, PageMaker, MS Project,

MS Visio, Macromedia Dreamweaver (all versions), WhatColor4, Flash, Director, QuarkXPress,

Daemon Tools, Omni Page Pro, All web browsers, Apple's GarageBand, iMovie, iDVD,

VisualHub, Etudes LMS, Moodle LMS, ACDSee, HelpStar, RoboDemo, iTunes, iTunesU, MS

Notepad, Swish, Imageready, Fireworks, Photo-Paint, WS-FTP, FileZilla, WinZip, Cleaner 5,

QuickTime, Anfy, Sorenson Squeeze, Aladdin Expander/Compression, Handbrake, Wufoo,

Sumo Paint, DropBox, Google Docs, CCC Confer, Cisco WebEx, AnyMeeting webinar

software, LogMeInPro, Skype, FaceTime.

EXTRACURRICULAR ACTIVITIES / AWARDS

Vice President, Alpha Gamma Sigma Honor Society

Newspaper Editor, Free Spirit Student Newspaper

California State Senate Recognition Award

California Legislature Recognition Award

President’s List (one semester)

Dean’s List (three semesters)

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