Customer Service, Volunteer Experience Services, Disaster relief

Kathy Brown

(H) 803-***-**** (C) 803-***-****

(E) ************@*****.***

OBJECTIVES

Qualified candidates with a Master's degree and equivalent combination

of education and experience; 15+ years in implementing an advancing

social service programs; I am looking for a position, which will allow me

to use my skills and where my educational background will be put to best

use

EDUCATION

2003 Midland Technical College

Columbia, SC

. Associate of Science (Public Service)

2005 Springfield School of Human Services

Charleston, SC

. Bachelor of Science (Human Services)

2008 Capella University School of Human Services

Minneapolis, MN

. Masters of Science (Management and Leadership)

2009 Capella University School Public Safety and

Leadership Minneapolis, MN

. Presently working on Master's Public Safety (Emergency

Management/Public Administration)

PROFESSIONAL AFFILIATION/ CERTIFICATIONS

Human Services Practitioner, HS-BCP

Notary Public Expires 2018

Vice-President of Richland County (VOAD) Voluntary Organizations

Active in Disaster

WORK EXPERIENCE

2005 - 2008 Midlands Technical College

Columbia, SC

Title: Service Learning Coordinator/AmeriCorpVISTA Professional

. Developed skills in prioritizing, organization, decision making, time

management, and verbal/written communication skills. While coordinated and

organized trainings and workshops.

. Interpersonal skills resulting in exceptional rapport with people. Able

to deal courteously, professionally, and tactfully with the general public

in a variety of circumstances.

. Excellent personal motivation with a proven ability to build and work

collaboratively in a strong team concept environment, and independently.

While handling multiple tasking and maintain confidentiality.

1999-2005 Christian Women's Job Corps

West Columbia, SC

Title: Community Liaison

. Coordinate with clients during intake process; serve as a liaison between

communities. Schedule and coordinate meetings, interviews, appointments,

and other similar activities, which also include special event

arrangements.

. Provide administrative/secretarial support for mentor/prot g 's such

as answering telephones, assisting visitors and resolving a range of

administrative problems and inquiries.

. Operate desktop computer to compose, type, and edit correspondence and

memoranda, and knowledgeable of program policies of organization.

1995-1999 United Parcel Services

Columbia, SC

Title: Billing Clerk

. Knowledge of clerical procedures and systems. Replied to client

inquiries, while sustaining pretty superior client relations,

resolving troubles.

. Carry out associated clerical duties like: processing, keeping filing

and document techniques, faxing and photocopying; while managing

confidential information.

. Excellent ability for verification of data input and correct errors.

Ability to gather data, prepare reports and compile information.

Excellent skills in maintain records.

VOLUNTEER EXPERIENCES

2007-2009 The City of Columbia (Winter Homeless Shelter)

. Qualified candidates with a Master's degree and equivalent

combination of education and experience; a minimum of 15 years in

implementing an advancing social service programs; the ability to

coordinate staff and volunteer activities and the ability to manage

multiple priorities. Assist in screening, evaluation and orientation

of homeless

2003-Present The American Red Cross (Columbia Region)

. Visited the disaster suffered location and carried out quick surveys

to plan out the help programs while, consoled the affected people

through conversations and fulfillment of their very basic situational

needs; while maintaineing excellence in delivery of service; as a

Emerency Response Driver.

. Attended meetings and job related training opportunities when

requested/needed.

1995 -Present Richland School District One

W.S. Sandel Elementary (15 Years) - Columbia High School (12

Years)

. Recruited, scheduled and communicated with volunteer groups and

individuals from the community; while providing supervision in order

to ensure organization policies and procedures are maintained.

. Assisted with fund raising related activities such as customer service

calls to donors, while establishing relationships with other possible

groups and organizations for recruitment sources

. Developed and maintained relationships with volunteers, organized

group volunteer events; while projecting a friendly and professional

attitude

2003 -Present Veterans Formation, Inc. (Transitions - Homeless

Veterans)

. Study previous records to understand social needs and their point of

views of the clients. While Planning out strategies and methods for

their further progress.

. Developed significant relationships with support group leadership,

board of directors, institutional leadership, etc; while Training,

placing, managing, and evaluated volunteers

2010 - Present Department of Health and Environmental Control

(DHEC)

. Attended meetings and job related training/ exercise opportunities

when available.

. Performed a variety of office administration duties in the field,

while preparing for emergencies

2003 - Present The Salvation Army

. Provided directional assistance to clients during seasonal work

. Assist with special events and special projects

Contact this candidate