Manager Service

**** ******** *** #***

Houston, TX *****

Phone 206-***-****

E-mail ************@*****.***

Jacqueline Walker

Objective/Summary

Experienced Resident Service Manager with proven ability to turn around

under-performing property to create a more inviting atmosphere for the

residents. I need to be in a line of work where I am able to meet and work

with a diverse group of people. I would like to be in a professional and

upscale environment where I will continue to learn and grow within

Riverstone Residential Group to utilize my Management skills.

Core Qualifications

Big-picture focus on company goals

3 years management experience

Experienced in employee hiring and scheduling

Word, Outlook, Power Point, Rent Roll, Excel, Yardi, Onsite

Awarded in 2008 for receiving 100% physical and phone shop during

employment with Riverstone Residential Group

Awarded in 2006 for Competitive Edge and Winning Edge during my

employment with Fair Field Residential.

Experience

02/02/2012- 06/30/2012 On The Park Apartments

Madrona Ridge LLC

Leasing/Marketing Manager

Ballard, WA

Generates and handles traffic, qualifies prospective residents, leases

apartments, prepares leases and completes move-in paperwork. Ensures leased

units are in move-in condition. Orients prospective and current residents

to the property. Processes renewal paperwork and ensures documentation is

delivered to current residents on a monthly basis, Creates and maintains

confidential resident files, which includes reviewing move-in paperwork

with new residents. In charge of all planning of resident activities in

order to create resident retention. Complies with all company National

Standards, applicable health and safety rules and regulations as well as

applicable local, state and federal laws.

01/13/2011- 12/18/2011 Emerald Heights Apartments

Riverstone Residential

Resident Service Manager

Renton, WA

Experienced Resident Service Manager of 642 unit property in the heart of

Renton. Developed and rolled out new policies and a Resident Service Center

for current residents. Trained, coached and mentored Resident Service

Coordinator to ensure smooth adoption of new program. Manages Resident

Service Coordinator and ensure that proper training is completed. Responds

to all resident complaints, suggestions and concerns. Responsible for

managing/responding to all negative reviews on apartmentratings.com and

increasing the property's rating by double in a 10 month time frame. Direct

point of contact for anything regarding lease renewal expirations,

averaging 40-50 monthly lease expirations per month and averaging a 50%

renewal ratio. Coordinates and in charge of all resident functions and

activities, such as Movie Night, Back to School Carnival, Summer BBQ,

Monthly Resident Breakfast, Holiday parties and Free Summer Lunch Program

to ensure that children are getting 3 balances meals a week during the

summer 6/25/11 - 08/19/11. Orients residents to the property. Provides

additional amenities to residents, such as, WiFi access, internet access,

concierge services, package acceptance, and clubhouse rentals. Place warm

calls to residents to ensure that work orders are complete to resident's

satisfaction. Participates in weekly conference calls with owners regarding

renewals. Inspect grounds and buildings for property violations. Order move-

in packets and walk away gifts. Cleaning responsibilities include sweeping,

mopping, wiping down of windows, vacuuming, disposing of garbage, and

maintaining restrooms throughout the day.

08/08 - 12/11 Indy Way

Suave House

Administrative Assistant

Houston, TX

Answer, screen and transfer inbound calls. Receive and direct

visitors/clients. Perform general clerical duties including, photocopying,

fax and mailing. Maintain electronic and hard copy filing systems. Schedule

and coordinate meetings, appointments and travel arrangements for manager

and maintain office inventories.

08/2007- 07/2008 One Thousand 8th/Edgewood Park

Riverstone Residential

Leasing Manager

Seattle/ Bellevue, WA

Responsibilities include: Manage Leasing staff. Ensures that leasing staff

has proper training. Ensures that leasing staff meets weekly quotas,

maintains lease paperwork, and has units ready for move-in. Adhere to all

resident retention activities. Prepares weekly marketing plan and

delegate's projects to leasing staff. Ensures that leasing staff process

and complete work orders into Yardi systems and that follow up calls are

made to ensure that residents are satisfied.

02/06 - 08/07 Old Farm Apartment Homes

Riverstone Residential

Resident Service Coordinator/Accounts Payable

Houston, TX

Responsibilities include: Coordinates all resident functions and

activities. Process all property invoices and electric bills weekly into

yardi and submit to corporate. Orients residents to the property, as well

as assists with utility set up. Provides additional amenities to residents,

such as Movie Night and Package Concierge Service. Process work orders for

maintenance and ensures they are completed timely and accurately, and

contact the resident to determine if they are satisfied. Inspect grounds

and building of our 730-unit property for violations and to ensure safety.

Prepare Move-In packages for new residents. Replenish refreshments and

supplies for office. Prepare incident reports pertaining specifically to

resident issues, in accordance with National Standards. Participate in

Company - provided training such as Fair Housing, safety, non -

discrimination, and harassment prevention. Supports office staff by

providing clerical support, such as answering phone calls, filing, and

maintaining weekly Maintenance report to verify resident request are being

completed. Handles resident issues, including neighbor disputes,

maintenance repairs, and resident request.

04/06 - 12/06 Foxboro Apartments

Alliance Residential

Leasing Consultant/Assistant

Houston,

TX

Responsibilities included: Receiving and schedule work orders. Collecting

and posting all payments and recording daily activity through one-site.

Assisted in managing and maintaining 220 unit apartment homes with average

monthly revenue of $125,000.00. Adhere to resident retention activities and

weekly marketing schedules. Taking prospective residents on property tours

daily and recording daily phone traffic.

08/05 - 03/06

Fair Field Residential

Leasing Consultant

Atlanta, GA

Responsibilities included: Attract residents to the property and retain

existing residents. Respond to telephone prospects providing information

to them about the property and set up appointments for the prospects to

tour the facilities, available units, and models, etc. Adhere to marketing

/ sales strategies and tactics to produce results. Set up and maintain

resident information files. Provide general administrative assistance.

Begin the qualifying process for applications, which include;

verifications of income, employment, rental history, and rental references.

Respond and resolve resident concerns of 192 units and complaints.

Prepare and coordinate special event and activities for residents. Also,

work with Yardi programs.

01/05 - 08/05

First Communities

Leasing Consultant

Atlanta, GA

Responsibilities included: Answer telephone calls, internet inquires, or in

- person request from prospects with the purpose of leasing an apartment

home. Respond to and/or follow - up actions (s) for every prospect. Tours

the property visually inspecting common areas; amenities, and vacant

apartments to ensure cleanliness and professional presentation; show

apartment community to guest / prospects; answer questions about amenities,

apartment homes, and the local community.

Education

1995-2000 Renton High School High School Diploma

Renton, WA

2000-2002 Morris Brown College Business Courses

Atlanta, GA

2002-2004 AIU University Fashion Marketing

Atlanta, GA

2010 AI Miami University Fashion/Marketing

Miami, FL

References

references and recommendations available upon request

Contact this candidate