Customer Service Representative

Jennifer L Bryant

Contact

Tel : 804-***-****

e-mail : *************@*****.***

Address

***** **** ******, *******, ******** 23831

Profile

Objective I am seeking an opportunity to apply my skills and competencies in a reputable

environment that allows me to help people with my excellent customer service skills.

Availability I am immediately available for work.

Key Skills

Proficient or familiar with a vast array of office hardware and software, including the following: Microsoft Office

(Word, Excel, Powerpoint), Multi-functional telephone systems, Various forms of customer support software

programs, and any Windows based Computers. I have excellent customer service skills and I know how to show

empathy to upset customers as well as create helpful solutions to their issues by listening to them.

Education

2009 to 2011 Registered Nursing Program – John Tyler Community College

1996 to 1997 Dental Assistant Program - Chesterfield County Technical School

1985 to 1989 High School Diploma – Lloyd C Bird High School

Work Experience

Amazon Fulfillment Center Full-time Position

Customer Care and Support for Employee Services 2012 to Present

Ambassador: Train new hires – temporary and permanent in their new positions

Cubiscan: Measure and weigh items that are new to Amazon so that the descriptions and measurements

can be viewed and sold online. Make items that are damaged unsellable.

Process Guide: Take care of immediate problems on receiving line. Troubleshoot computer problems for

receivers, monitor production rates, and give appropriate feedback to each receiver.

Problem Solver: Solve problems with incoming packages that are unable to be received; this includes SKU

problems, tracking labels, and PO issues.

Hear2Hire Full-time Position

Customer Care and Support for Employee Services 2009 to 2012

Answer inbound phone calls for Employee Services

Enter Employee information in to Database for Employer searches

Introduce Employee’s to other services

Search for qualifying Employers for employees all over the United States

Respond to e-mails daily from Employees searching for employment and employers searching for

employees

Full-time Position

HCA Corporation

Department Assistant 2007 to 2009

Enter Doctors orders into computer.

Perform EKG’s on pre-operation patients.

Schedule follow up appointments with Primary Care Physicians upon discharge.

Transport patients to appropriate rooms or departments.

Clean stretchers and prepare rooms for incoming patients.

Full-time Position

Bernard Huff, Inc. – Richmond, Virginia

Customer Service Representative 2005 to 2006

Maintained and updated quote and plan books.

Estimated and researched under drain construction for State jobs via Internet.

Created and verified Miss Utility job order tickets.

Marked utility stations at various job sites.

Reconciled stock reports, and performed other clerical duties as necessary.

Full-time Position

Comcast Cable – Richmond, Virginia

Customer Service Representative 2000 - 2004

Responsible for taking inbound calls for new cable and high-speed internet service.

Assisted customers with their billing and payment arrangements.

Performed trouble-shooting techniques in order to resolve technical issues with customers.

Sold additional products and services to customers.

Maintained customer account information Databases.

Assisted Department Managers with establishing and obtaining monthly sales goals.

Jennifer L Bryant

Contact

Tel : 804-***-****

e-mail : *************@*****.***

Address

15904 Gary Avenue, Chester, Virginia 23831

References Available Upon Request

Contact this candidate