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Customer Service Manager

Palm Springs, California, 92262, United States
February 08, 2013
Contact Info:

Ronald W. Zehel

**** ******* ***** ***** • Palm Springs, California 92262 • (760)-***-**** •


Passionately pursuing a position in the music industry that utilizes my expertise and extensive

experience in business development though excellent customer service. As an avid guitar player

and music enthusiast, I believe my knowledge, skills, and personality make me an ideal candidate

for the position.


M. R. Wilson Estate, Palm Springs, California

Property Manager March 2009 – Present

• Managing residential real estate operations including finance, maintenance, and repair


Ron Zehel Guitar Studios, Lorain, Ohio

Music Instructor February 2006 – March 2009

• Created an expert music education program for students of all skill levels.

• Provided weekly private guitar, bass, and dobro instruction.

• Managed over fifty students at studios in three locations.

Gibson Guitar Corporation, Nashville, Tennessee

Regional Product Specialist July 2005- February 2006

• Conducted training sessions and oversaw development and marketability of products.

• Hosted question and answer sessions for associates and customers.

• Maintained merchandise displays in fifty locations.

Midco International, Effingham, Illinois

District Manager

• Maintained 100 accounts in music stores across the Midwest.

• Achieved 25% increase in product sales and increased merchandise representation in retail


• Strengthened business ties by improving product awareness and providing excellent

customer service.

Ron Zehel Guitar Center, Amherst, Ohio

Owner/ Operator November 1976- December 1999

• Established a successful retail music store with an emphasis on music instruction that

continues to thrive with multiple locations in Northeast Ohio.

• Personally developed an effective business plan from concept to grand opening and

managed all facets of operation for over 23 years.

• Recruited managed and maintained a staff of 15- 20 instructors and sales associates.


• Interests include health and fitness, travel, family, and playing the guitar.