Oladipupo Layeni

**** ****** ****, ***********, ** 77546

Cell: 832-***-****

aboad3@r.postjobfree.com

SUMMARY

Accomplished management professional with experience in direct customer

service and sales functions in a fast-paced, high volume environment.

Knowledgeable and results-oriented leader with strong work ethic and

personal integrity. Excellent communication and interpersonal skills

combined with proven management and problem solving ability.

EXPERIENCE

William Hill Organization, Ltd. London, UK - Business Manager (2006 -

2012)

(William Hill is the world's largest betting and gaming company)

Specific responsibilities:

Branch Management

. Manage the branch within the company rules, policies and procedures

. Ensure the successful delivery of William Hill's competition beating

service

. Monitor and act in response to competitor activity

Staff Management

. Manage all team members and ensure they adhere to company rules,

policies and procedures including Industry regulations

. Manage the performance of all team members

. Ensure the branch team are trained and developed to their maximum

potential

Customer Service

. Ensure the delivery of the highest levels of customer service by all

of the team

Planning and Development

. Assist the Area/District Operations Managers in preparing an annual

operations plan for the branch, in turn making them aware of

development opportunities

Accomplishments:

. Increased customer base and over the counter business by 30%

. Led team to a 100% "Retail Eyes" score for three consecutive years

. Recognized for creating great "In Shop" experience

. Team achieved a 250,000 pounds monthly gaming machine turn over

IKEA, Ltd. London, UK - Logistics Specialist (2004 - 2012)

Specific responsibilities:

. Conducts physical inventories for the purpose of verifying stock and

identifying losses

. Implement and enhance information retrieval systems

. Develop and maintain collaborative and productive

communication/relationships between departments

. Prepare and utilize information reports in conjunction with key

performance indicators to target resources

. Direct workflow and process requests

Sesams Company, Ltd. Lagos, Nigeria - Operations Manager (2002 - 2004)

Specific responsibilities:

. Collection of cash and check payments from customers

. Co-ordination of supply of goods, ensuring goods are delivered in a

timely and efficient manner

. Increasing and strengthening the customer base

. Sourcing customers and analyzing market situation

The Department of Petroleum Resources. Lagos, Nigeria - Economics /

Planning officer (2001 - 2002)

Specific responsibilities:

. Input departmental budgetary data

. Prepare statistical bulletins

. Monitor, collect and report information regarding fluctuations of

crude oil prices

Collate, prepare and disseminate organizational progress reports

EDUCATION

Heriot Watt University, Edinburgh Business School

Master of Business Administration, January 2009

Postgraduate Diploma in Business Administration, January 2008

Postgraduate Certificate in Business Administration, January 2007

University of Lagos

Bachelor of Science in Economics, September 2000

ADDITIONAL

Work authorization for the United States

Fluent in English and Yoruba (with ability to communicate in other Nigerian

dialects)

Ability to drive fork lift (Reach truck and Counter balance)

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