J. Tyler Looney

**** *. ***** **.

Tampa, Florida 33629

813-***-****

aboa4n@r.postjobfree.com

Security Clearance Level: Active DoD TS/SCI

Offers more than ten years of experience providing organizations with the development, implementation, upgrade, and enhancement of technology tools. Improves operational performance through effective user support and training. Communicates technical terms effectively with all levels of personnel, management, and clients.

Standardized company equipment, saving over $5K annually in technology expenses.

Orchestrated the establishment of three new offices, resulting in major increases in internet-based sales.

Achieved major improvements in companywide communication.

Areas of Expertise: Client Relations, Customer Service, Expense Control, Implementation, Internet/Intranet/Web Technology, Network Administration, Network Management, Project Management, Proposal Preparation and Systems Installation

Professional History:

L3 Communications, Systems Engineer 2007-Present

Provide support for US Central Command at MacDill AFB, Tampa, FL. working in a production as well as a lab environment, testing of software/hardware and IAVAs. W2K3, W2K8 R2 server setup, cabling, level 3 troubleshooting and support for the operational networks in a Microsoft Environment, VMWare-VSphere 3.5, 4.1, ESX 3.5,4.1 setup and config, Office 2003, 2007, Exchange 2003, 2010 support, setup, EMC, NetApp SAN configuration, Citrix, HP Thin Client, Netbackup 7.1 implementation, Cisco V-LAN setup and config, switch and router administration, project management as required

API Systems, Storage Engineer 2007

Provision storage for Verizon internal customers, coordinate HBA swaps for servers on the fabric, cabling requests, port assignments for zoning of the storage utilizing Connectrix Manager and various other software tools. (Contract position)

Tek Systems, Network Technician 2007

Provided hands on desktop support for 100+ users in a Microsoft environment, Windows 2003 Server configuration, implementation, permissions, I.D. setup and maintenance, MS Office install/troubleshoot, HW/SW install/troubleshooting. (Contract position)

Kablelink Communications, Network Technician 2006-2007

Set up small-to-medium size computer networks utilizing Windows 2003 Server/Windows XP, HW/SW troubleshooting/support, Active Directory support/setup. (Contract position)

Tek Systems, Network Technician 2004-2006

Provided tier II and III on-site, remote, and desktop and server support for Windows NT 4/2000 and 2003 Server Environments on a contract basis. Hardware/Software support/troubleshooting, server installs, server configuration/installs/builds, Exchange 5.5/2000, 2003 support/installs, Citrix Metaframe installs/support and troubleshooting, MS Visio, IIS 5/6 configuration, SQL Server install/configuration, Exchange 5.5/2000 setup/install and configure, User I.D. creation utilizing Active Directory, desktop support for 95/98/NT/2000 and XP workstations, network printer installs, Norton Ghost image creation for the desktops, HP Jet direct boxes set up and configured, remote trouble shooting for home users connecting via VPN to office for work, Sonicwall firewall set up, cat 5 cabling, Norton/Mcafee Antivirus installs/updates and troubleshooting, VPN install/configure for 200 site/350+ user environment throughout the United States. Coordinated resolution on unresolved issues out of state. Used winDbg/NTSD for windows debugging, used CRM call tracking ticket system to provide timely resolution to outstanding issues. (Contract position)

Coffelt Land Title, Network Administrator 2001-2004

Performed the setup and administration of Windows NT 4.0/2000 Server2000 Advanced Server environment. Provided end-user support to Windows 95/98/NT/2000/XP clients within Compaq Proliant Server environments. Administered HW/SW support and training, user ID setup, Exchange 5.5 Server maintenance, and RAID setup, Implemented nightly server backups with the use of Veritas Backup Exec. 9.0 For Windows Servers as well as configuration/support for host and clients and SQL Server-based applications. Citrix Metaframe and Presentation Server testing and utilization, install/configure and support for use of Open VMS AIM title software, cabling, HP printer repair/maintenance, TCP/IP configuration, Ghost imaging, Open VMS, Sonicwall Firewall setup, Cisco router configuration, and DSL configuration/support

Education, Certifications and Clearances::

ITIL Foundations v. 2 Certification, willing to upgrade to v. 3 upon hire

Network Appliance training, Fast Lane

Citrix Presentation Server 4.5 training, Citrix

MCSE 2000 Security, Security+ Certifications currently held

Bachelor of Science-Political Science, University Of Central Missouri

Associate of Arts, Metropolitan Community College

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