Dianne Gulley

Email: abo9d9@r.postjobfree.com

Address:

City: Satsuma

State: FL

Zip: 32189

Country: USA

Phone: 386-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

* Highly motivated and resourceful * Ability to multifunction * A team player * Proven management and accounting skills * Dependable, dedicated and honest * Experienced in Microsoft Office, Quickbooks, S&i, IDS and Oracle

Educational Background:

High School Dipolma from El Segundo Community College, El Segundo CA 1/2001 to 6/1975 (GED)

Job History / Details:

Career Overview

* Highly motivated and resourceful

* Ability to multifunction

* A team player

* Proven management and accounting skills

* Dependable, dedicated and honest

* Experienced in Microsoft Office, Quickbooks, S&i, IDS and Oracle

Core Strengths

Strong interpersonal skills

Ability to listen, learn and apply

Excellent communication skills

Creative problem solver

Conflict resolution

Large cash/check deposits

Markdown/promotional procedures

Proficient in cash management

Customer service expert

Accomplishments

Consistently received positive feedback from customers and created repeat business by developing long-term relationships with them.

Handled customer complaints, maintaining a positive experience for all.

Consistently generated additional revenue through skilled sales techniques.

Earned high marks for customer satisfaction, company wide.

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.

Up-sold products, memberships and services while motivating customers to upgrade current product plans.

Work Experience

June 2012 to Current

Zales Jewelry Palatka, FL

Store Manager

Provide excellent customer service to each and every guest.

Ensure that each guest experience is unique.

Train new jewelry consultants utilizing the Engaged Learning System.

Ensure accurate cash management.

Encourage jewelry consultants to consistently improve customer service skills.

Work with Loss Prevention to ensure minimum product loss.

Properly report hourly payroll to corporate.

Maintain corporate brand in all things involved.

April 2009 to May 2012

Camping World Saint Augustine, FL

Ass't Mgr./Lead Cashier/Parts Coordinator

Earned management trust by serving as key holder, responsibly opening and closing store.

Knowledge of scheduling, merchandising, budgeting and expense control.

Described product to customers and accurately explained details and care of merchandise.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges, loss prevention and security.

Maintained cleanliness and presentation of stock room and production floor.

Guaranteed positive customer experiences and resolved all customer complaints.

Accurately balanced cash drawers after every shift.

Compiled daily monetary reports and records for store managers.

Monitored cash drawers in four checkout stations to ensure adequate cash supply.

Set security alarm for shop, closed and locked exterior fence gate and set security alarms for warehouse and retail store at closing.

January 2008 to April 2009

Camping World Saint Augustine, FL

Parts Manager

Ordered and received O.E.M. parts through IDS from RV manufacturers.

Procured after market parts from local retail stores.

Researched and compared pricing to assure company savings.

Conducted physical inventory quarterly.

Posted parts and freight to work orders.

Quality control of received inventory to insure no damage of materials.

Return of warranty parts to manufacturers.

December 2004 to January 2008

Camping World Saint Augustine, FL

Bookkeeper

Received and verified details of daily transactions.

Calculated daily sales results and prepared associated reports.

Performed accounts payable functions.

Balanced books and compiled monthly reports.

Coordinated and processed human resource/payroll activities.

Recorded associate incentives to insure accurate payment.

Performed clerical duties in compliance with corporate office regulations.

Answered phones and provided assistance to customers.

January 2004 to December 2004

Movie Gallery Dothan, AL

Lease Administrator

Maintained detailed records to insure accurate payments to landlords./Audit of CAM. Insurance and Real Estate Tax reconciliations.

Coordinated with Accounts Payable department.

Provided administrative support to Regional Asset Managers.

Assisted legal department with landlord defaults.

June 2001 to October 2003

Family Services Center Dothan, AL

Financial Specialist/Bookkeeper

Worked with Executive Director to insure financial accountability.

Prepared monthly cash flow report for Board of Directors.

Disbursed payments to vendors in a timely manner exercising options for discounts.

Diligently pursued reimbursement from funding agencies.

Processed payroll and related tax obligations in a timely manner as provided by State and Federal law.

Reconciled three bank accounts.

Processed W-2's and 1099's.

Maintained confidentiality while performing Human Resources obligations.

Assisted CPA firm in year-end audit and financial report preparation.

Educational Background

1975 El Segundo Community College El Segundo, CA

GED

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