Janeisa Kaplan

Email: abo8g3@r.postjobfree.com

Address:

City: Danbury

State: CT

Zip: 06810

Country: USA

Phone: 203-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

10 years of experience in a Management Role with increasing degrees of responsibilities, including personnel management, business operations and customer service. Passionate about providing excellent customer service and exceeding expectations.

I am a team leader, customer service orientated and respected by my employees. I bring a lot of enthusiasm and energy to any company; my positive attitude and persuasive nature is enfactious to any team, bringing forth great results to the bottom line and satisfaction to your customers; along with my business experiences I can be a great asset to any company.

Educational Background:

High School Dipolma from Gibbs College, Norwalk CT 1/2001 to 8/2004 (E-Commerce)

Job History / Details:

Summary

10 years of experience in a Management Role with increasing degrees of responsibilities, including personnel management, business operations and customer service. Passionate about providing excellent customer service and exceeding expectations. Seeking a Assistant Branch Manager position with Union Savings Bank.

Highlights

Management

Team Leadership

Coaching

Hiring - Training

Cash Control

Asset Protection

Customer Service

Up-Selling

Scheduling

Gov. Regulations and Audits

Brazilian- Portuguese

Spanish (basic knowledge)

Accomplishments

Manage over 125 employees in multi-million dollar organization

Top Mystery shopper performer for NY Metro Region #3 in 2012

Increased customer satisfaction survey scores by 10 percentage YOY 2011-2012

Achieved 100 percentage Federal and State audits multiple times in 2012

Successfully exceeded YOY sales goal by a Million dollars from 2005-2006

Experience

August 2010 to Current

Stop and Shop Supermarkets New Fairfield, CT

Customer Service Manager (ASM)

Responsible for 125 associates and administration duties of scheduling, time keeping, and performance reviews

Actively recruit and oversee training for all new employees

Developed high performing team, evaluate associate performance and provide continuous positive/negative feedback and support

Proactive in prioritizing and developing effective plan for business objectives

Adhere to all federal and state compliance guidelines in all audits

Execute weekly audits on Cash Office weekending balances and Western Union compliance with federal regulations of any suspicious activity

December 2007 to August 2010

Stop & Shop Supermarkets Ridgefield & Newtown, CT

General Merchandising Manager

Developed the annual business plan for maximum profitability and effectiveness

Managed the GM dept. for the largest store in the region

Accurately maintained all financial reports (ledgers) for the dept.

Developed weekly schedules that reflect payroll budgeting

Assist store manager with store operations and establish and maintain a good working relationship with all vendors

Responsible for training and performance of 6 associates

September 2002 to December 2007

Staples West Danbury & New Milford, CT

Sales Manager

Exceeded yearly goal by a Million dollars within 1 year

Managed the largest store in the region, achieving high customer satisfaction rates

Delegated and coached Sales Associates on up-selling, customer satisfaction and maintaining operational excellence

Implemented annual performance appraisals for Sales staff

Effectively manage sales and profitability of assigned departments

Responsible for training and sales performance of 30 associates

Education

04 Gibbs College Norwalk, CT

2 years E-Commerce

GPA: 3.94 percentage while working full-time

Pursuing a BS degree in Electronic Commercial Management

DISC Training: 2012

Seminars: Completed numerous courses and seminars in customer service, sales strategies, time management, leadership, performance assessment, loss prevention and team building.

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