Luz Diane Cordova

Email: abo7ui@r.postjobfree.com

Address:

City: Kissimmee

State: FL

Zip: 34744

Country: USA

Phone: 407-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Certified Customer Service Rep / 13 Years' Experience in Insurance Sales Offering: Commitment to customer service, ensuring problem resolution, achieving customer satisfaction and building retention. Computer savvy and entrepreneurial with a proven ability to develop strong customer relationships. Bilingual; fluent in English and Spanish

Educational Background:

High School Dipolma from Mary Help of Christians Academy, North Haledon NJ 1/2001 to 1/1985 (Business)

Job History / Details:

Career Overview

Certified Customer Service Rep / 13 Years' Experience in Insurance Sales Offering: Commitment to customer service, ensuring problem resolution, achieving customer satisfaction and building retention. Computer savvy and entrepreneurial with a proven ability to develop strong customer relationships.

Bilingual; fluent in English and Spanish

Core Strengths

Work well under pressure

Conflict resolution

Customer relations

Communication skills

Organizational skills

Client communication

Accomplishments

Completed customer service training.

Managed a high-volume workload in a multi task environment.

Improved 80 percentage client retention by resolving account and service issues in a timely manner.

Top sales out of 6 employees.

Work Experience

October 1999 to Current

JACK FIELDS INSURANCE AGENCY Kissimmee, FL

Customer Service Representative

I work for an Independent Broker selling Auto and Home Insurance.

I manage and service all policies written in the agency.

Handle customer inquiries, complaints, billing questions and payment extension/service requests.

Work closely with underwriters.

Build trusting relationships with clients by locating resources for problem resolution and designing best-option solutions.

Interact daily with internal partners in accounting and new business referrals.

Mentored new employees for both Commercial and Personal lines.

February 1998 to October 1999

Drew Medical Kissimmee, FL

Front Desk Supervisor

Managed front desk and registration department, responded to inquiries, resolved problems and corrected patient chart errors.

Trained and delegated duties to front desk staff.

Educational Background

1999 Diana Fink Insurance school Clearwater, FL

CPSR Personal Lines

Contact this candidate