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Customer Service Skills

Location:
Honolulu, HI
Posted:
October 19, 2012

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Resume:

Kealohalani's InformationLocation: HONOLULU, HITitle: AllWilling to Relocate: NoMember Since: 2011-02-24

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KEALOHALANI AGUNOY

*** ** ****, ***. *

Honolulu, Hawaii 96817

808-***-**** Home

808-***-**** Cell

Email Address: abo7qf@r.postjobfree.com

SKILLS & STRENGTHS:

Secretarial Skills

Type 55 wpm

Knowledge of office equipment, including multi-line phone system, copy and fax machine

Knowledge of Microsoft Word, Excel and Outlook

Customer Service Skills

Greeted and assisted customers

Marketed services to potential customers

Handled difficult customer situations

Organizational Skills

Maintained office equipment

Organization of files

Sorted paperwork and handled the opening, stamping, sorting and distributing of mail

Additional Skills and Strengths

Honest, trustworthy, hard working and reliable employee

Organized, punctual team player

Commitment to customer service excellence

Work Experience

OfficeTeam Honolulu, Hawaii

Temporary Associate January 2010 to Present

Customer Service Center Ala Moana Center selling gift cards, directing visitors to stores around the mall, and giving out information for the bus system. Omnitrak doing phone surveys. Ward Centers Management Office as a receptionist answering multi-line phone system, sorting and distributing mail, receiving and sending out deliveries, creating labels for file folder and binders and announcing arrivals of clients to different mangers in the office. Scheduling times for the use of the conference room.

Party City Waipahu, Hawaii

Sales Associate September 2008 – January 2010

Cashiering cash, debit and credit card payments, greeted and assisted customers on the sales floor, stocking shelves with merchandise.Rearranging shelves for new merchandise. Top stocking merchandise and answering phones. Prepare ballon orders for the balloon counter and also taking inventory of the different balloons in stock. Gave excellent customer service.

August Ahrens Elementary School Waipahu, Hawaii

Security November 2006 – August 2008

Patrol school campus, ensure safety of all students, faculty and staff. Safety Advisor

to Junior Police Officer Program. Making sure jpos were on duty when scheduled and preparing them for the annual drill competition. Escorted students to and from classrooms to the office and health room. Patrolled cafeteria during lunch to prevent fights from breaking out and volunteer with the Parent Community Networking Center.

Manpower Professional Honolulu, Hawaii

Temporary Associate January 2006 – April 2006

Worked at Healy Tibbitts as a receptionist answering phones, filing, faxing and copying. Also making flight arrangements for managers in office. Sorting, stamping and distributing mail to different departments.

Staffing Partners Honolulu, Hawaii

Temporary Associate July 1999 – April 2005

Worked various office jobs for the temp agency with various pay. Experience in different office environments. HMSA, AlohaCare, First Hawaiian Bank and Pacific Light Net and Kaiser. Experience using fax and copy machines, Microsoft Word, Excel and Outlook and Internet. Also experience in call center work.

Star of Honolulu Honolulu, Hawaii

Waitress April 1991 – December 1993

Picked up customers from travel desks at different hotels and escorted them to the buses and limousines. Served food and beverages, took beverage orders, set up and breakdown of tables. cleared tables of plates, silverware and glasses. Gave excellent customer service and general cleaning duties.

Sizzler Restaurants Waipahu, Hawaii

Hostess/Cashier/Food Prep June 1990 – April 1991

Gave excellent customer service, took customers food and beverage orders,

food preparation for salad bar, dishwasher, busperson, cashiering and general cleaning duties.

EDUCATION

Heald Business College Honolulu, Hawaii

July 1997 – January 1999

Waipahu High School Waipahu, Hawaii

June 1990



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