Louis' InformationLocation: TAMPA, FLTitle: Customer ServiceExperience: 6-9 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: Entry LevelWork Status: U.S. CitizenMember Since: 2011-06-22 Helpful Links

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No active resume LOUIS ST. FELIX

9302 E. MARTIN LUTHER KING DR

APT # 126 TAMPA, FL 33610

813-***-****

abo7l1@r.postjobfree.com

Objective

A Customer Service Representative Supervisor position utilizing my skills

in telesales, customer service skills in a interesting position with a

growing company

Experience

5/09 ADECCO STAFFING

BRANDON, FL 33619

to 1/11 Customer Service/Telesales

To Respond To Weekly/ Monthly Assignments.

To Contact Customers Regarding Matters Pertaining To Given Task.

To Answer Calls In A Timely Manner Precise With Companies Demand And To

Maintain Dailt Quotas

3/08 AGORA MARKETTING SOLUTIONS, INC

CLEARWATER, FL 33764

to 1/09 Telephone Services Sales Representative

Contacted and visited commercial customers to review

telephone service.

Wrote, designed and produced scripts.

Analyzed communication needs of business establishments

using knowledge of type of business, available telephone

equipment and traffic studies.

Recommended services such as additional telephone

instruments and lines, switchboard systems, dial- and

key-telephone systems, private-branch exchanges and

speaker telephones.

11/06 INTERACTIVE CONTACT SERVICES BRANDON, FL

33619

to 9/08 CUSTOMER SALES REPRESENTATIVE

Executed daily operations of maintaining a certain hourly

quota and attempted to upsell most potential clients

Handled complex service orders and hostile customers.

Was instrumental in helping ICS becoming one of the most

productive cable providers in Florida

Recommended corrective action to address customer

complaints.

Updated work procedures and prepared work schedules.

Education: RIVERVIEW HIGH SCHOOL 02-04

RIVERVIEW, FL

I Am Currently Taking Courses

Towards My Bachelor's Degree

N/A

Languages:

English, French

Hobbies: Well-organized and efficient.

Work well in a high pressure environment.

Professional demeanor.

Testimonials: Skilled at organizing complex

projects, defining project priorities, and delegating tasks.

Pleasant speaking voice.

References: Available upon request

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