David Lee

Email: abo769@r.postjobfree.com

Address: *** **** **** *****

City: San Francisco

State: CA

Zip: 94131

Country: USA

Phone: 415-***-****

Skill Level: Management

Salary Range: 114

Primary Skills/Experience:

Project Management Microsoft Suite of Aplications Hardware support (blades) Software support / installation / deployment Asset Management

Educational Background:

Certification, IT Router

CCNA Boot Camp, 09/2008 - 09/2008

Fremont, CA

Not Selected,, Not Selected

Job History / Details:

DAVID F. LEE, PMP

320 Gold Mine Dr. "Y San Francisco, CA 94131 "Y Phone: 415-***-**** "Y abo769@r.postjobfree.com

PROGRAM MANAGER / PROJECT MANAGER

"Y Self-motivated and adaptable Program Manager / Project Manager (PMP) with extensive experience in information technology (IT) and telecommunications industries, seeking new opportunity at a company that values dedication and results.

"Y Highly proficient and knowledgeable about improving processes, reducing costs, increasing productivity, and streamlining operations by developing and implementing high tech solutions. Experienced at supporting projects of various size, cost and complexity. Responsible for managing 5-7 concurrent projects at any given time, deploying in various times of the year.

"Y Able to provide direction and leadership in order to garner support and carry out new technological changes across the organization. Ability to effectively interact and communicate with diverse groups of people from union members to board members.

"Y Able to solve complex, network and PC-related issues due to strong network and workstation background specifically the AT&T network and local PG&E network. Managed various technical projects, ranging from software upgrades (LOTUS Notes to MS Outlook) to managing the transition of teams moving from one platform to another (token ring to the TCP/IP environment).

PROFESSIONAL EXPERIENCE

AT&T (KellyMitchell), San Francisco, CA 2008 - Present

Program Manager

Complete project management of upgrading system platform software (SDLC) on the network for AT&T U-verse customers. Responsible for budgeting, scheduling, team meetings, and providing updates to leadership on project progress. Projects ranged from small (2 month) to large (>1 year) costing between $200K and $3M.

"h Assist and support project managers in adding new functionality on the LightSpeed Program. This involved: ensuring documentation is complete and accurate, working with vendors in gathering cost estimates, contributing input to change default timeline using MS Project, creating documentation to add, change, or delete processes where needed, entering metrics into online systems and coordinating team meetings via conference calls and NetMeeting to discuss timelines and possible issues.

"h Create documentation for leadership meetings, including gather metrics from systems, create PowerPoint slides, and create charts for comparison and trends.

Zones, Inc., San Francisco, CA 2006 - 2007

Project Manager / PGE PC Refresh

Built master timeline (MS Project) to refresh (PG&E) PCs in the SF Bay Area, Central Valley and Nevada.

"h Schedule, by sites (in CA & NV) along with number of PCs to be converted. Provide status on planned and completed units to the customer (PG&E).

"h Hired team of technicians, created weekly work assignments and deployed technicians as necessary. Coordinated remote delivery of PCs prior to the team arriving, while keeping strict inventory of stocked and deployed units.

"h Supervised technician activities, both on-site and remotely, such as re-image users PC (laptop / desktop), complete transfer of users data, reloading of various software packages, reloading of printer and other drivers, setting up user preferences (including MS Applications).

"h Coordinated on-site training for users. Created daily, weekly and monthly tracking reports to accurately reflect work performed. Schedule individual break/fix units as required, at all geographically supported sites.

Project Manager Ebay (Hardware Tracking)

"h Searched resident on-line tracking tools for missing equipment. Used MS Visio software to display process search path.

"h Wrote documentation using screen shots while the displaying reconciliation process. Ensured procedures were SOX compliant.

"h Created daily, weekly and monthly reports on recovered and lost equipment.

"h Established, obtained leadership buy-in, and wrote procedures for international shipping.

Independent Consultant, San Francisco, CA 2003 - 2006

Technical Consultant / Project Manager

Completed independent consultations and projects in developing and automating PC / network projects and basic office functions. Select projects include:

"h Set up online storage facilities and domain structures within the NT server environment.

"h Recommended, negotiated, purchased and installed PCs (desktops, laptops and network printers) as well as software packages (MS Office). Instructed users on the applications usage.

"h Assisted in the installation of DSL service. Installed LAN hardware and customized software in the wireless LAN environment. Set up and instructed users on WIFI capabilities, both in home and office environments. Set up LAN / WAN, using mainly Cisco hardware.

"h Set up and supported NT server usage by creating various domain structures within the newly defined architecture.

"h Completed intermediate office project for Bleyco Engineering Firm. Inter-connected main office in SF with satellite offices on Treasure Island and Castro Valley in Las Vegas.

AT&T, San Francisco, CA 1998 - 2003

Technical Consultant / Project Manager

Provided support for acquired groups of users, TCG and IBM from their current networks to the AT&T supported platform.

"h Managed projects, which included developing software changes and testing and communicating them to both technical and non-technical partners.

"h Created and delivered project plan / technical solution to key business partners. Teamed with department heads to identify functionality gaps. Led project teams to find technical solutions.

"h Defined project scope to include end users input. Conducted project meetings to identify goals, milestones and objectives.

"h Utilized project plan to establish budgetary requirements and consider alternatives relative to cost reduction activities. Negotiated with business partners to obtain financing required to complete the technical solution as presented.

"h Managed and led all cross-functional teams in reaching goals and milestones for the duration of a project. Managed large multi-million dollar projects as well as smaller, hundred-dollar projects. Projects often ran concurrently.

Managed project of transitioning the complete infrastructure of an acquired IBM unit using token ring to the AT&T standard platform, TCP/IP which required upgrading of both software and hardware.

"h Coordinated a rewrite of all software packages with the coding team and rewiring of end-users with the site technicians.

"h Created budget for cost of hardware, labor charges (technicians), negotiated with development teams on the cost of rewriting software packages, and deployment team costs including travel.

"h Developed and maintained detailed plans, schedules and budgets in MS Project and Excel. Tracked salaries of permanent employees and costs of 50 temporary workers including travel.

"h Participated in alpha, beta and deployment planning sessions. Coordinated conference calls to determine go, no go status.

"h Wrote reports for both upper management and teams on project status.

Led project in upgrading over 5,000 users to MS Outlook utilizing server store from LOTUS Notes Mail, within a three-month completion window. Conducted detailed study on the upgrade method including mail conversion. Hired appropriate number of technicians (included split-shift techs) required to complete project. Created and maintained an MS Access database to maintain user information for tracking purposes.

Led the on-time creation of three call centers in St. Louis, MO, Kansas City, MO and Sacramento, CA

"h Coordinated a complete study to set up the infrastructure from the ground up, including: Power (voltage required for usability), Backup UPS, Wiring (both power and network), Secure server room creation, Cubicle paneling, Gathered desktop / server / printer requirements, and Purchased software packages as needed.

"h Established timeline with MS Project including all sub-teams, subtasks, goals, and milestones.

"h Provided support for the standard backbone architecture of AT&T, while in the process of merging users to this platform

"h Used network sniffer to identify load imbalance packets.

"h Created and presented budgetary requirements using latest cost structures.

"h Developed speedier imaging of new PCs utilizing Ghost and LAN local transfers. Imaged all deployed hardware.

Key Accomplishment: All call centers opened on time and were fully functional.

Deployment Manager, AT&T, Pleasanton, CA 1993-1998

Responsible for planning and directing upgrading of software, hardware and network configurations changes as technology evolves. Planned and led, on-site teams deploying during the current project.

"h Meet with clients to determine scope of project, the due date of project completion, and to negotiate possible changes if necessary

"h Responsible for complete for the complete deployment project, including budgetary concerns, team configurations, scheduling and status reporting to all stakeholders

"h Identify scope and plan deployment processes, managing timelines with due dates as set by the clients

"h When necessary, hired and trained a team of contractors on the processes, otherwise, trained internal team members

"h Overall budgetary responsibility for the entire project, while providing status reports during weekly calls, on project progress to all affected stakeholders

"h Worked with cross-matrix teams in order to define and / or refine processes and scripts for a successful completion of the project

Key Accomplishments: All deployment projects completed on time and within budget. (Eastern Region Program Manager specifically requested my assistance in a project located in NYC when his team was short-handed.)

Staff Support Manager, Pacific Bell, Oakland, CA 1979-1993

EDUCATION / CERTIFICATIONS / TRAINING

CCNA V In progress (attended boot camp)

Information Technology Infrastructure Library (ITIL) Foundation Certificate

PMP (Project Management Professional), 2007

BA, Sociology, San Francisco State University, San Francisco, CA

Lenovo, Introduction to ThinkVantage Technologies, Security, Wireless and Migration & Recovery

More than 60 AT&T Technical Seminars, including:

3B Server, Microsoft Suite, TCP/IP Database, Excel, Telephony

Exchange 2000 PowerPoint, Tivoli Frame Relay, Word, UNIX

Informix SQL (Database), MS-DOS, Visio LOTUS 123 (Spreadsheet), Network Routers, VPN

LOTUS Notes, Network Security Microsoft Access (Database), NT Server

Microsoft Project, PC Diagnostics Microsoft Outlook, SNA

EAPrincipals, TOGAF 9 Foundation and Level 2 certified, 2012

Edumobile, IPhone Application Development course, 2010

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