Jessica's InformationLocation: Windsor, COTitle: ID AdministratorStatus: In need of a jobExperience: 3-6 yearsWork Types:

Willing to Relocate: NoWilling to Travel: Few times a monthCareer Level: Entry LevelWork Status: U.S. CitizenInterests:

Computer & Network SecurityMember Since: 2010-08-17 Helpful Links

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(Mobile)

abo6jr@r.postjobfree.com

Education:

CO

ITT Technical Institute, Thornton, CO

Work Experience:

Career Connection Inc. Contract Employee at IBM, Boulder, CO August 2006 to Present

Assisted customers with program issues, password resets and new hire process. Solved issues with Microsoft office applications and transferred tickets to local desk side for immediate assistance. Managed and created user profiles on Intel (Active Directory), Mainframe and UNIX platforms. Administer VPN tokens to users working remotely; utilize the UPS website to create packing slips, diagnose issues with tokens or route ticket to proper team for resolution.

AppleOne Employment: AKA Energy Group - Administrative Assistant, Greeley, CO July 2005 to September 2005

Reconciled accounts payable and account receivable within an MS Excel spreadsheet. Maintained all invoice, accounts receivable and payable files. Handled a multi-line phone and ordering of office supplies.

Asurion - Customer Service Representative, Evans, CO March 2005 to May 2005

Assisted customers with insurance claims, discussed how to file a claim if their cellular phone was lost/stolen or damaged.

CenterPartners Inc, Qwest Wireless - Customer Service Representative Fort Collins, CO November 2000 to September 2002

Assisted customers with cellular phone troubleshooting and wireless account information. Offered assistance to customers with billing issues.

Applications:

Microsoft office 97 to 2007, IBM Lotus Notes 6, 7, 8 and 8.5, IBM Lotus Sametime Connect, IBM Lotus Notes Symphony, Remote Desktop, Net Meeting, Putty, Humming bird, SOCKS, AT&T Network Client, Avaya IP Agent, eClaim, Workforce management e-Schedule, Maximo, ManageNow, Linux, AIX and Solaris

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