Resume

Customer Service Manager

Location:

Charlotte, NC

Posted:

October 16, 2012

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Resume:

Steve Sowka

...bangin' on about stuff.

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STEPHEN M. SOWKA

**** ***** **** *****

Charlotte, NC 28213

abo53a@r.postjobfree.com

Results-oriented professional with extensive experience in customer service, research and

administration in corporate settings.

EDUCATION:

University of North Carolina at Charlotte Charlotte, North Carolina

Business August 1994May 1996

Keele University Staffordshire, United Kingdom

International Relations September 1996June 1999

PROFESSIONAL EXPERIENCE:

Royal School and Orphanage2009-presentVolunteer

Assist with keeping track of incoming sponsor funds.

Assist in making sure sponsor contact information is updated and current in the database.

Working to grow social media presence as well as maintaining the website.

Assisted with the reorganization that was needed from the transition of the previous

governing body to the current one.

Graphite GroupProject Manager

Assisted in testing the development of a computer program for dealerships in the

automotive industry.

Reported directly to software developers the results of testing.

Served as a liaison between the software developers and clients in keeping each other

informed on the development process.

Effectively notified developers and clients of changes in system requirements and status

updates of program testing.

Honda Financial Services2000-2009Senior Personal Property Tax Analyst

10/2007-1/2009

Analyzed and researched lease accounts that incurred personal property tax to ensure the

correct amount was assessed to the account.

Completed the deposit of incoming refund checks from taxing jurisdictions and determined

the allocation of funds.

Managed up to six customer service representatives from the customer service department.

Reported to supervisors any staffing or coverage issues.

Assisted in training and mentoring of new associates.

Senior Personal Property Tax/ Recovery Analyst8/2006-10/2007

Communicated with customers to create agreeable arrangements for the scheduling of

accounts with past due personal property tax amounts.

Handled the writing and mailing of state-specified letters for repossessed vehicles.

Assisted in training and mentoring of new associates.

Provided coverage for lead representatives on an as needed basis.

Senior Customer Accounts Representative1/2004-8/2006

Created mutually agreeable arrangements with customers with past due accounts.

Assisted customers in getting back on a contractual payment schedule.

Senior Recovery Analyst10/2003-1/2004

Managed a team of three representatives.

Monitored the inventory of repossessed vehicles by working with other Honda offices,

repossession agents and auction houses.

Completed the writing and mailing of letters to customers after the sale of vehicles in

regulation with individual state laws.

Customer Service Representative9/2000-10/2003

Provided quality customer service by effectively taking customer calls, offering customer

requested information and fulfilling customer requests.

TECHNICAL SKILLS:

Word, Powerpoint, Excel, Lotus Notes, PeopleSoft, SQL

COMMUNITY INVOLVEMENT/ACTIVITIES:

Mosaic Church, Volunteer 2006-Present

Office Work, Admin. for Royal School, Uganda 2009

Mission Work, Cusco, Peru, 2009

Mission Work, San Rafael, Nicaragua

2008

Habitat for Humanity, Volunteer 2007-2008

REFERENCES AVAILABLE UPON REQUEST.

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September 2012

SMTWTFS

" Jan

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