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Customer Service Manager

Location:
Meeker, OK
Posted:
October 15, 2012

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Resume:

Stacie Miller

Email: abo4yz@r.postjobfree.com

Address:

City: Meeker

State: OK

Zip: 74855

Country: USA

Phone: 405-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a patient service-oriented Pharmacist with a Doctor of Pharmacy degree and advanced certification in Pharmacist Immunization Delivery. I have a strong background in clinical pharmacology and patient medication therapy management. Currently licensed in Oklahoma but willing to reciprocate to any needed states. I am an enthusiastic Clinical Pharmacist with a track record of maintaining positive relationships with customers, pharmaceutical representatives, manufacturers, medical professionals, health care organizations and insurance providers. I have worked as a Staff Pharmacist and temporary Pharmacist in Charge with the Indian Health Systems and demonstrated versatility in adapting to ever-increasing complexity in the health care industry. I am committed to providing quality pharmaceutical care as an essential link in disease management, specializing in diabetes patient care and outcomes. I am currently the pharmacy manager of an Independent pharmacy and maintain a close relationship with customers, care-givers and the clinic physician I work with. On a daily basis I provide recommendations and work closely with the clinic physician to provide the best medication management for our rural community. I am confident and flexible in quickly mastering new technologies and information systems. Empathetic and intuitive during client interactions and adept at building trust and strong customer relations.

Educational Background:

High School Dipolma from OU College of Pharmacy, Oklahoma City OK 1/2001 to 5/2002 (Pharmacy)

Job History / Details:

Professional Summary

I am a patient service-oriented Pharmacist with a Doctor of Pharmacy degree and advanced certification in Pharmacist Immunization Delivery. I have a strong background in clinical pharmacology and patient medication therapy management. Currently licensed in Oklahoma but willing to reciprocate to any needed states.

I am an enthusiastic Clinical Pharmacist with a track record of maintaining positive relationships with customers, pharmaceutical representatives, manufacturers, medical professionals, health care organizations and insurance providers.

I have worked as a Staff Pharmacist and temporary Pharmacist in Charge with the Indian Health Systems and demonstrated versatility in adapting to ever-increasing complexity in the health care industry. I am committed to providing quality pharmaceutical care as an essential link in disease management, specializing in diabetes patient care and outcomes.

I am currently the pharmacy manager of an Independent pharmacy and maintain a close relationship with customers, care-givers and the clinic physician I work with. On a daily basis I provide recommendations and work closely with the clinic physician to provide the best medication management for our rural community.

I am confident and flexible in quickly mastering new technologies and information systems. Empathetic and intuitive during client interactions and adept at building trust and strong customer relations.

Licenses

In good standing with the Oklahoma Board of Pharmacy

Immunization certified

CPR certification

Skill Highlights

Retail pharmacy procedure knowledge

Expert understanding of Medicare and Medicaid processes

Accurate pharmaceutical calculations

Exceptional patient care and interaction

Medication Inventory Management

Motivated self-starter

HIPAA trained

Extensive medical terminology knowledge

Pharmacy law knowledge

Certified Immunizing Pharmacist in Oklahoma

Inventory management

Prescription drug interaction assessment

Patient counseling expert

Insurance billing expert

Committed to quality assurance

Drug utilization review

Acute care expertise

Strong clinical background

Flexibility in scheduling

Efficient and accurate

Strong decision-making ability

Conflict resolution ability

Abbreviations comprehension

Prescription drug labeling

Counting and pouring expertise

Inventory management

Excellent telephone etiquette

Professional Experience

September 2010 to 10/15/2012 12:00:00 AM

Miller's ProHealth Pharmacy Meeker, Ok

Pharmacy Manager

Entered new patient profiles and prescriptions into medication input software system.

Effectively resolved insurance rejections and other billing issues.

Communicated directly with doctors' offices via telephone, fax and email, and face to face consultation.

Managed drug and supply inventories.

Provided friendly customer service at prescription drop-off and pick-up counters.

Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.

Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.

Verified patient data and billing information.

Verified accuracy and completeness of information on prescription and refill requests.

Completed new and updated patient profiles, including lists of patient medications.

Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.

Strictly maintained customer and patient confidentiality.

Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.

Precisely processed third party prescriptions and managed adjudication review.

Verified and labeled prescriptions with the 8 point check.

Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage.

Assessed the correct identity, strength and purity of medications.

Advised customers on the selection of medication brands, medical equipment or health care supplies.

Provided specialized services to help patients manage conditions such as diabetes, asthma, smoking cessation and high blood pressure.

Collaborated closely with health care professionals to monitor and assess the quality and effectiveness of drugs or drug regimens.

December 2007 to October 2010

WalMart Pharmacy Shawnee, Oklahoma

Staff Pharmacist

Properly filled and dispensed an average of 700 or more prescriptions per day.

Entered new patient profiles and prescriptions into medication input software system.

Effectively resolved insurance rejections and other billing issues.

Communicated directly with doctors' offices via telephone, fax and email.

Managed drug and supply inventories.

Provided friendly customer service at prescription drop-off and pick-up counters.

Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.

Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.

Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.

Verified patient data and billing information.

Verified accuracy and completeness of information on prescription and refill requests.

February 2003 to October 2007

Indian Health Services Stroud, Oklahoma

Staff Pharmacist

Communicated directly with doctors' offices via telephone, fax and email, and face to face.

Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.

Performed technical processes required to dispense medications to patients.

Managed supply procurement and management processes.

Verified accuracy and completeness of information on prescription and refill requests.

Completed new and updated patient profiles, including lists of patient medications.

Mixed various pharmaceutical preparations according to written prescriptions.

Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.

Strictly maintained customer and patient confidentiality.

Properly filled and dispensed an average of 300 prescriptions per day.

Served on Diabetes management team which included providing education to patients and providers.

Routinely lead education courses on medication management to patients and other clinic staff.

Education and Training

2002 OU College of Pharmacy Oklahoma City, Ok

Ph.D. Pharmacy

Attended Oklahoma State University for pharmacy prerequisites. Attended Oklahoma University College of Pharmacy to obtain a Doctor of Pharmacy, Pharm.D. degree. Continue to maintain all required continuing education requirements as well as certified to give immunizations.

Community Service

Deliver to local customers and help with medication management and compliance.

Work with local schools to provide drug awareness and physicals.

Work with local nursing homes to provide medications and formulary management.

Work with community based clubs to speak and educate on pharmacy and health related issues.

Candidate Resume - Brandon Silva

Contact Information -

Email: abo4yz@r.postjobfree.com

Address:

City: Nantucket

State: MA

Zip: 02554

Country: USA

Phone: 774-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To acquire a position that will allow me to utilize my strengths and experience in the food retail business to help improve your company's profitability and customer satisfaction through optimal merchandising and my continuous drive to succeed.

Educational Background:

High School Dipolma from Bristol Community College, Fall River MA 1/2001 to 5/2005 (Liberal Arts)

High School Dipolma from Somerset High School, Fall River MA 1/2001 to 10/2012

Job History / Details:

Career Overview

To acquire a position that will allow me to utilize my strengths and experience in the food retail business to help improve your company's profitability and customer satisfaction through optimal merchandising and my continuous drive to succeed.

Core Strengths

Highly Motivated and goal oriented.

Expertise in resolving Customer relation issues.

Strong communication skills with public and fellow associates.

Local/state health laws

Adaptive team player

Merchandising for optimal sales

People development

Forklift/ Power jack certified

Accomplishments

Assisted in reducing current stores expense budget by monitoring all supplies purchased for store use.

Identified by the District Director to take part in a Manager Development program, which identifies select Assistant Managers that have potential to become a Store Managers.

Store Green Captain -help to train associates to reduce waste and encourage recycling while promoting a "green" work environment.

Responsible for the hiring of over seventy-five employees within three weeks due to the massive influx of business during the summer months.

Store Safety Promoter, responsible for ensuring stores equipment and the building itself is safe by having monthly meetings and inspections with each department safety promoter.

Work Experience

April 2011 to Current

Customer Service Manager

Accountable for Hiring/People Development

Sales and profit performance

Payroll and Productivity

Merchandising and department presentation

Administrative functions.

March 2010 to April 2011

Non- Perishable Manager

Primary responsibility is to oversee and manage the daily operations of the Grocery, General Merchandise, Health and Beauty Care, Frozen Foods, and Dairy Departments.

Provide excellent Customer Service.

Merchandise and maintain proper department presentation to improve sales and profit performance.

Meet payroll and productivity goals.

January 2009 to March 2010

Grocery Manager

Main function was to assure that the Grocery, Dairy, and Frozen Foods Departments were fully stocked and sales plans were followed to provide optimal sales, while maintaining neat and organized backrooms.

Educational Background

2005 Bristol Community College Fall River, Ma

Liberal Arts

2003 Somerset High School Somerset, Ma

High School Diploma



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