Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Pasadena, CA
Posted:
October 14, 2012

Contact this candidate

Resume:

Nico Sirianni

*** ******* **.

Pasadena CA *****

626-***-****

abo4r6@r.postjobfree.com

Objective

To contribute strong leadership and interpersonal skills, as well as highly applicable experience to your

business in an operations/planning capacity.

Professional Profile

Top-performing, solutions-driven manager with 14+ years of experience managing organizations

through change, revitalization, turnaround, and accelerated growth. Personally credited with driving

significant gains in revenues and bottom-line profits through strategic planning and leadership. Decisive

and results-oriented with outstanding negotiation and crisis management skills. An engaging,

professional communicator with the ability to put others at ease, quickly building relationships based on

mutual trust and benefit. Dedicated professional committed to meeting and exceeding goals and

objectives.

Professional Experience

WPS Entertainment Inc. 10/2005 08/2009

Multiple Locations and Titles, listed below Supervisor: Aaron Kropf DM 909-***-****

General Manager- Rouge Gentlemen s Club 1616 E 15th St. Los Angeles CA 90021

Manager - Blue Zebra Adult Cabaret 6872 Farmdale North Hollywood CA 91606

Manager- Spearmint Rhino Gentlemen s Club 2020 E Olympic Ave Los Angeles CA 90021

Supervised all staff and entertainers. Managed employee relations, hiring, training, and

performance appraisal systems.

Reduced fixed and dynamic operational costs 17% by adjusting staffing and product

purchasing levels to meet organizational requirements while maintaining a high degree of

customer service and satisfaction.

Directly responsible for developing and maintaining good professional relationships with

vendors, local regulatory agencies, and police and fire departments.

Increased profitability through promotions and event planning

McMurphy s Tavern Bar and Grill 10/1998 09/2005

72 N Fair Oaks Ave, Pasadena, CA 91103 Supervisor: Gabe Schaller GM 626-***-****

Multiple Titles:

Assistant General Manager

Security Manager

Kitchen Supervisor

Managed all operations of a full-service restaurant, bar, and nightclub with annual gross sales

of more than $3 million. Provide direct supervision to the Bar s taff, Security Manager, and over 50

employees.

Achieved an increase of 40% in annual sales by supplementing existing business with

development and implementation of a cohesive format-shifting style to the nightclub, resulting

in an increase of 60% in net operating income.

Reduced fixed and dynamic operational costs 25% by adjusting staffing and product

purchasing levels to meet organizational requirements while maintaining a high degree of

customer service and satisfaction.

Performed all purchasing, created pricing, and lowered poor cost by 13% monthly while

increasing sales.

Directly responsible for developing and maintaining good professional relationships with

vendors, local regulatory agencies, and police and fire departments.

Manage employee relations, hiring, training, and performance appraisal systems.

L.E.A.D. Certified

Computer Skills

Proficient in the use of Microsoft Word and Excel, QuickBooks, the Internet, and email.

Education

University of Southern California

American Academy of Dramatic Arts



Contact this candidate