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Customer Service Manager

Location:
Easton, PA
Posted:
October 12, 2012

Contact this candidate

Resume:

Tina Van Brackle

Email: abo4oa@r.postjobfree.com

Address:

City: Easton

State: PA

Zip: 18042

Country: USA

Phone: 610-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Experienced professional with strong leadership and relationship-building skills.

Educational Background:

High School Dipolma from Phillipsburg High, Phillipsburg NJ 1/2001 to 2/1991 (general)

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Experienced professional with strong leadership and relationship-building skills.

Core Strengths

Cash management

Shipping and receiving

Cash flow management

Strategic sales

Credit card processing

Multi-line phone usage

Strong organizational skills

Listening skills

Fast learner

Trusted key holder

Sharp problem solver

Store maintenance ability

Inventory control familiarity

Telephone inquiries specialist

Strategic sales knowledge

Adaptive team player

Visual merchandising proficiency

Excellent people skills

Problem-solving skills

Able to persuade others effectively

Sales training

Retail merchandising expertise

Cash handling accuracy

Customer- and service-oriented

Bookkeeping

Cash-flow report generation

PeopleSoft and Essbase

Accomplishments

Financial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.

Customer Service

Consistently received positive feedback from customers and created repeat business by developing long-term relationships with customers.

Handled customer complaints, maintaining a positive shopping experience for all rest. Product Promotion

Up-sold products and motivated customers to upgrade current product plans.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Work Experience

February 2004 to March 2010

Wal-Mart Phillipsburg, Nj

Manager

I started at Wal-Mart as a cashier within 2 months I was promoted to CSM which is a customer service manager, as which I managed the entire front end of Wal-Mart. I made cashier schedules, handled customer complaints, oversaw all store returns and dealt with concerns of cashiers. A any one time I had over 30 associates to oversee Within 2 years I was promoted to manager of automotive which included the inside and garage. As a manager at Wal-mart your dept is considered a SWAS ( a store within a store) I was totally responsible for ordering and receiving freight, stocking, price changes, overseeing the entire staff of automotive which was about 15 associate.I had to maintain policy, do schedules,do reviews. I also had to deal with vendors, getting them to come show their products and maintaining competitive pricing.Organized weekly sales reports for the sales department to track product success.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Trained new employees by providing knowledge of specific store tasks and policies.Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.Processed daily invoices and billed renewed invoices to clients.Prevented store losses using awareness, attention to detail and integrity.

Stocked and rotated inventory regularly.

Replenished merchandise shelves with items from the stockroom.

Maintained positive attitude to make customer's shopping experiences memorable and pleasant.

March 2012 to 10/12/2012 12:00:00 AM

Travel centers Of America Bloomsbury, Nj

SAR (site accounting representative)

As a SAR I collect money from entire site, verify cash is what it should be. pay entire sites bills, do payroll, handle all personnel work including new hires and termed employees, process benefits,Guided firm reconciliation, payroll, annual bonus, pension funds, annual reporting, and management of investments.Reviewed accountantÆs book entries to ensure accuracy of the G/L.Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.Assisted in the creation of vendor contracts for outside vendors.Collected and reported monthly expense variances and explanations.Maintained confidential information, such as pay rates, bonus targets and pay grades.Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.

Educational Background

1991 Phillipsburg High Phillipsburg, Nj



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