To:

Subject: Please review my resume. I look forward to hearing from you.

Date: Tue, 27 Mar 2001 08:46:08 +0100Jennie Warrick

**** **** ****** ****

Indianapolis, IN. 46234

317-***-****

abo40p@r.postjobfree.com

SUMMARY: Technical Support Analyst, End User Trainer specializing in

IBM-based PC hardware and software troubleshooting. Provided support for,

and served as project manager for major software projects in

telecommunications, pharmaceutical, insurance, automotive, consulting, and

commercial environments.

HARDWARE: IBM, Compaq, Gateway, Ethernet, Token Ring, Laptops and Personal

computers.

SOFTWARE: HTML, Windows 95, Windows 98, Windows NT, Windows ME, Windows

2000, Lotus Notes, Novell, MS Exchange Server, Palm Operating System,

Access, MS Office, TCP/IP, C-Support, Remedy, Ghost, Photoshop, CorelDraw,

Reflections, and other related PC software.CONSULTANT:

The following jobs were from one month to six months in

length, working for consultant groups.

Exp@Net: March 2001 - Present (S & R IT Resources)

Currently providing network and end user support for a company wide

server, email, and RAS migration. Windows 2000 Professional, Outlook 2000,

MS Exchange Server, user training on Outlook 2000.

Farm Bureau Insurance: December 2000-January 2001 (Ardent Technologies)

Part of a statewide deployment team, installing new pc s and

laptops. Windows NT, Novell, MS Outlook, various insurance applications.

On-site setup, deployment, support, as well training users on Windows

based applications.

American United Life: October-November 2000 (RHI Consulting)

Provided Tier 2 software and hardware support for approximately 1,200

users. Windows 95, NT Workstation, ME, 2000 for both desktops and laptops,

Lotus Notes R5.04 rollout, Novell, workstation imaging, Palm OS support,

Office 97 and 2000. Established test lab for upcoming MS Office 2000

rollout.

Eli Lilly Company: July 2000September 2000 (CTG)

Tier 2 software support for approximately 8,000 users. Windows 95, 98, NT

Workstation and Windows 2000 for both desktop and laptop users. Imaging,

Remedy tracking software, Lotus Notes R4.6, assisted users both over the

phone and desk side.

Ameritech:

October 1999 - March 2000(OE Chicago)

Supported approximately 350 users in a call center environment. Provided

Windows NT 4.0 desktop support, NT workstation configuration and

deployment, MS Office 95 and 97, Lotus Notes R5, company specific software

applications. Responsible for all levels of onsite technical support,

hardware/software/network troubleshooting, repair, and maintenance, client

customer service and end-user training, hardware/software installation and

configuration. Established Access database with all site machine

information, used for inventories, troubleshooting, and asset management.

Also revised existing procedures and created new format for reporting and

troubleshooting network and telecommunications issues.

FULL TIME:

eSoft Solutions: March 2000 July 2000

Lead Internet/HTML instructor for United Autoworkers Union. Instructed

union members in how to navigate and use the Internet, also taught how to

build a website using Windows Notepad and FrontPage Express. Duties

included: 100% travel, all course prep, lecturing and labs, class

evaluations, curriculum and lab development, adapting standard curriculum

to each students knowledge level. Also trained clients in Palm OS, MS

Word, and Photoshop. Class sizes range from 1-75 people, depending upon

location.

InfoMagic Business Solutions: April 1996October 1999

Worked in cooperation with a consulting company to configure client

systems on and off site. Configuration included: installing hardware, such

as IBM, Compaq, and Gateway PC s, software, i.e. Windows 95, Windows

NT Workstation, MS Office, various other related software and peripherals,

setting up email accounts, troubleshooting hardware/software, and system

repair as necessary. Additionally, met with clients to determine

hardware/software requirements, maintained company systems, software

evaluation for company/client use.

EDUCATION:

High School: North Central High School, Indianapolis, IN

Technical Training: PSI Institute, Indianapolis, IN Certified Computer

Operator, HP Printers (4m, 8000, 5000 series), Windows NT Workstation, MS

Office 97, Windows 95, HTML, Java.

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