Customer Service Manager

**** * ** ***, ***, Walla Walla, WA *****

509-***-****

abo3il@r.postjobfree.com

A full time position as a web developer that will utilize my past nine years of

experience working in web

development, SEO, design, programming, and IT support.

Web Development, customer support

Objective

Relevant Skills

Ability to train, motivate, and supervise customer service employees

Proficient with Adobe Creative Suite, Microsoft Office, Datatrack, Jira, Basecamp

Use Google

and Bing tools on a daily basis (i.e. Analytics, Webmaster Tools, KW Tool)

Utilize a variety of SEO tools, including: Alexa, SEO for Firefox, SEOmoz, Traffic

Travis

Education

Strong experience with HTML5/CSS3/Responsive designs and WordPress development

Monetizing using Google Adwords, Amazon Affiliate Program, LinkShare and InfoLinks

Walla Walla University College Place, WA

Social media campaigns integrating Facebook, Twitter, Google+, and StumbleUpon

Bachelor of Science June 2012

Basic familiarity and understanding of LAMP, Javascript, jQuery, SQL, and Oracle

Major: New Media Imaging Cum GPA: 3.8

Well organized and responsible individual that is dependable with solid communication

skills and a

Minor: Business Administration

good work ethic

Experience

ERP Support SpecialistWalla Walla UniversityInformation Services DepartmentJune 2010-Present

Student IT Manager

Participate in the Development of both the myWWU information system portal as well as

the

new application system (setting up the backend database infrastructure).

Writing SQL queries to help automate account creation for both Active Directory and

PeopleSoft.

Automating security via PeopleSoft jobsets and dynamic roles.

Responsible for administering the security for PeopleSoft campus wide.

Walla Walla UniversityInformation Services DepartmentJuly 2008-2010

Implementation of Windows Sysprep technology along with WinPE 3.0 Deployment.

Owner and Operator

Student IT Helpdesk TechnicianWalla Walla UniversityInformation Services DepartmentJune 2006-2008

Worked on System Center Configuration Manager testing and implementation.

Managed the work order system and delegation of Helpdesk team to carry out their given

tasks.

Managing of printer server, plus migration from 2k3 to 2k8.

Creation and implementation of Walla Walla University s current imaging process

(Sysprep + WinPE)

Computer hardware and software troubleshooting.

Working at the Helpdesk to answer calls and create work orders.

Migrated campus network from Novell to Active Directory.

College Place, WA

Visit my portfolio at www.brianleejackson.com

2002-Present

References available upon requestbrianleejackson.com

Web and logo design, hosting, and implimentation for various companies.

Many configurations of WordPress, creating custom CSS3/PHP themes.

Flipping websites. Buying a website, optimizing it, redesigning it, performing SEO, and

flipping.

Contact this candidate