Mykle Brossette

Location:New Orleans, LA

Email: abo307@r.postjobfree.com

I am currently enrolled in the Computing & Digital Media department of DePaul University

pursuing my Master of Science in Human Computer Interaction.

Experience Skills Education Extras

Summary

Five years experience assisting project manager remediation

Five years experience in all stages of the Software Development Life Cycle

Five years experience in technology implementation and training, and conducting system

and user acceptance test

Five years experience documenting business and technical requirements

Three years experience using analysis skills with an ability to transform the needs of

business users and stakeholders into functional/technical requirements

Three years experience with different relational databases, writing simple SQL queries,

creating tables, and generating reports

Five years experience in broad understanding and knowledge of healthcare services

Experience

Applications AnalystClick Commerce - Portland,OR - 2006- present

Customer Centered Design development and configuration

Generate $170k per year in technical consulting, analysis and development services

Prioritize 5 projects per year for 4 to 6 clients per year to meet deadlines on time and

budget

Quality Assurance testing of workflow development and configuration of software for

clients

Training super users and client project managers on customization of web applications

Web application customization using JavaScript, C#, HTML and CSS

Web application configuration of CMS system to meet client and user needs

Work as a mentor to share knowledge of product in specific areas where other team members

might need assistance

Used MS Visio to create process flowcharts and workflow Diagrams

Computer Literacy Instructor

Anixter CenterChicago,IL - Jan.2011- April 2011

Teach Computer Literacy to low level learning children and adults

Design training documentation based on multiple sources and carry out training

successfully

Gather feedback on training documentation and adjust documentation as necessary to create

improvements

Computer Repair TechnicianTulane University - New Orleans,LA - Sept. 2004- Sept. 2005

Maintained computer systems for a user base of 13,000+ faculty and staff on campus

Installed Operating Systems, configured drivers, installed peripherals, and additional

software

Provided information and technical support via telephone for users with software problems

Trained users on how to keep computers updated with spyware and anti-virus programs

Restored non-performing computer systems

Collaborated with Tulane Help Desk using Remedy and via phone to solve customer problems

Office AssistantTours By Isabelle - New Orleans,LA - April 2004Oct. 2004

Answered multi-line phone and set appointments for U.S. and international tourists

Coordinated city wide shuttle service for tourists attending tours

Maintained hotel and tourist information using Excel spreadsheets

Skills

Office skills

Database Administration, Data Entry, Type 60 wpm, Fax/Copier/Scanner, Travel and Meeting

Coordination, Customer Support, Accounts Receivable and Payable

Technical skills

Javascript, CSS, HTML, Photoshop CS3, Dreamweaver CS3, Adobe Flash CS3, ASP.NET, Content

Management Systems (Click Portal, Drupal, WordPress), XML,Novice PHP, Novice C#, MS Access

2003, Oracle Forms and Reports 9i, SQL, MS Office 2010 (Excel, Word, Powerpoint), MS Visio

2010, Axure RP

HCI Related Courses

HCI 440 - Introduction to HCI & Usability Engineering, User Centered Design Process, Card

Sorting, Wizard of Oz paper prototyping; HCI 450 - Foundations of HCI, Human Factors; HCI

430 - Prototyping and Implementation, Flash CS3, Axure RP Pro, Visio 2010; HCI 454 -

Interaction Design, HCI 470 - Digital Layout, HCI 460 - HCI Methodology

Education

DePaul University 2010 - 2012

Pursuing Master of Science:Human Computer Interaction

Tulane University

Bachelor of Science:Computer Information Systems

Graduated Cum Laude * Alpha Sigma Lambda Honor Society

University of New Orleans New Orleans,LA December 1998

Bachelor of Arts:Communications

Minor:Fine Art Studio

Extracurricular: Theatre, Photography, Film, Graphic Design and Public Relations

Co-Op Walt Disney World College Program

Lake Buena Vista, FL Summer '93, '94, '95

Guest Services,River Country Water Park

Groups

Association Computing Machinery, Information Architecture Institute

Volunteer - Marketing Team IA Summit 2012 New Orleans

New Orleans User Experience Group (Organizer)

Extras

Photography, LinkedIn

References

Available on request

Contact this candidate