Customer Service Sales
Resume:
Milane McCann
Email: abo0gy@r.postjobfree.com
Address:
City: Mt.Sterling
State: OH
Zip: 43143
Country: USA
Phone: 614-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.Shift Supervisor driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care. I strongly believe in the fact that a stranger is just a friend I haven't met yet. I am very good at disarming and diffusing. I have found that those tough situations can be the perfect time to gain trust and earn loyalty between the customer and I. I am self confident,self motivated, ambitious, well spoken, and never afraid to smile. I always view my glass as half full never half empty. I am easy to talk to and extremely approachable because I never wait to be approached. I am attentive, a fantastic listener, and I love to learn. I Thank you for taking the time to read this I look forward to speaking with you very soon.
Educational Background:
High School Dipolma from Madison Plains High School, London OH 1/2001 to 5/2004 (General Education)
Job History / Details:
Summary
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.Shift Supervisor driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care. I strongly believe in the fact that a stranger is just a friend I haven't met yet. I am very good at disarming and diffusing. I have found that those tough situations can be the perfect time to gain trust and earn loyalty between the customer and I. I am self confident,self motivated, ambitious, well spoken, and never afraid to smile. I always view my glass as half full never half empty. I am easy to talk to and extremely approachable because I never wait to be approached. I am attentive, a fantastic listener, and I love to learn. I Thank you for taking the time to read this I look forward to speaking with you very soon.
Highlights
Cash handling and management
Cash register expertise
Self-sufficient
Positive and friendly
People-oriented
Basic administrative knowledge
Retail merchandising experience
Detail-oriented
Exceptional time management
Efficient data entry
Barcode scanner experience
Adobe PhotoShop
Excellent work ethic
Resolution-oriented
Team building expertise
Voice broadcasting systems
Highly customer service-oriented
Goal-oriented
Superior communication skills
Cheerful and energetic
Approachable
Basic clerical knowledge
Flexible
Effective team player
Superior organization skills
Relationship selling
Staff training and development
Telecheck processing terminal experience
Team leadership training
Strong interpersonal skills
Dependable and reliable
Accomplishments
Promoted to Shift Supervisor after only 9 months of employment.
Experience
September 2009 to Current
CVS Grove City, Ohio
Shift Supervisor
Documented all customer inquiries and comments thoroughly and efficiently.
Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Recommended and helped customers select merchandise based on their needs.
Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Received and processed cash and credit payments for in-store purchases.
Served as liaison between customers, store personnel and various store departments.
Returned all routine and general customer calls in a timely manner.
Checked that appropriate changes were made to resolve customers' problems.
Referred unresolved customer grievances to designated departments for further investigation.
Informed customers about sales and promotions in a friendly and engaging manner.
Greeted customers in a timely fashion, while quickly determining their needs.
Wrote sales slips and sales contracts.
Contacted other store locations to determine merchandise availability.
Shared product knowledge with customers while making personal recommendations.
Worked as a team member to give the highest level of service to customers.
Built relationships with customers and the community to promote long-term business growth.
Education
04 Madison Plains High School London, Ohio
GED General Education
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