SHAWN M KLEINART

***** * ******* ***, ******, CO 80014-3151

*** ********* ** #*, ******** View, CA 94043

Phone: 720-***-****

Email: abo00s@r.postjobfree.com

SKILLS & QUALIFICATIONS

Network Operations Center (NOC) Experience Detail-Oriented

Network Planning, Design & Maintenance Leadership Experience (Mentor & Senior roles)

Network Security Experience Strong Communication Skills

Network Abuse Investigations Professional Experience with Law Enforcement

Cisco IOS & IOS-XR, UNIX User Shell Experience with many Cisco platforms, and some

Juniper

ISP Network Engineer - Cisco IOS, IOS-XR, BGP, OSPF, ISIS, VLAN, STP, QoS, VoIP,

Multicast, RIP, ACL, VPN, IPSec,

GRE, IPv6, HSRP, SNMP, Radius, TACACS and more. Limited MPLS (pseudowire) and Juniper

experiencePROFESSIONAL EXPERIENCE

Google, Inc. (Google Fiber) Mountain View, CA (01/2012Present)

Network Engineer, NOC Engineer

More to come building a NOC. Supporting Google Fiber, Google Fiber TV.

NOC Engineer for AS16591

IntelePeer Denver, CO (06/201001/2012

)

IP Network Engineer

Administrate and architect for private VoIP national backbone (AS32385). Engineer and

maintain BGP policies with > 25

networks. Maintain global and local IP routing policies on a national Cisco 7600 network.

Facilitate installation of VoIP

servers, managing and assigning logical (IP) and physical (network ports) resources.

Documenting network topology in

various tools (eg Visio). ARIN IP & BGP ASN POC. Engineer and manage office networks, and

VPN solutions. Create

technical processes for NOC, provide training and mentoring. Travel to colocation

POP s/IXP s for installation and

maintenance work. 24/7 on-call for escalation issues. Engineer, administrate and support

all layers of the IP network: high-

availability data center access layer, backbone design, routing, security, etc. Ensure

greater than 99.999 network availability,

and a high-level of QoS.

Comcast Greenwood Village, CO (02/200906/2010)

Senior Network Engineer (Backbone Operations)

The Comcast backbone organized into a dedicated group, from a generalized NOC group. I

became a Senior Operations

Engineer on the backbone team. The Comcast backbone (CBONE) was a private QoS based

network, running Cisco 7600 and

multicast for video. The IBONE (Internet Backbone, AS7922) was primarily a Cisco CRS

platform, exceeding 2Tbps of

transit bandwidth (at the time). As I started with AS7922, it had about 5 e BGP peers,

and grew to maintaining BGP peering

with > 100 ASN s when I left. BGP peering lead for SIP (VoIP) and BGP customer networks,

and other high-profile peering.

Review, approve, coordinate and implement major scheduled maintenance projects.

Troubleshoot and repair all router &

routing events, including high-profile, advanced and escalated issues. Lead various

projects from configuration audit and

standardization, national hardware upgrades / replacements,and deploying new

technologies / policies. Work closely with

architect engineers. Author and review operational processes, technical documentation.

Author and present technical training.

On call duty, and ability to work all hours and travel. Coordinate with peers, customers

and vendors to complete projects or

troubleshoot network events. Work closely with vendors on complex issues, and

implementation of patches and other

workarounds. Ability to resolve network faults under stressful conditions and within SLA

period. Maintain network to ensure

a greater than 99.999 operational uptime.

Comcast Greenwood Village, CO (06/200601/2009)

Network Engineer II RAN and Backbone

Responsible for the operational administration, and the review, approval, creation and

implementation of configuration changes

(maintenance) within the Comcast CRAN s (Converged Regional Area Networks) about 25

nationally. Each converged (IP

video, voice and data) RAN has 30-150 router nodes, and connections to the Comcast

backbone. >1000 nodes nationally.

Two backbones - CBONE (AS23253) and IBONE (AS7922). Each CRAN had two connections to

each. Prior to the Comcast

backbone, CRAN s would have direct connections to a Tier-1 ISP. I administrated BGP

policy on all Comcast environments.

Created and maintained processes, worked closely with other engineering teams to maintain

a national configuration template

and standards. Advanced troubleshooting skills and knowledge of all network layers.

Advanced BGP & OSPF understanding

and knowledge of the Comcast design and topologies. On-call responsibilities.

Comcast Greenwood Village, CO (04/200405/2006)

Senior Network Analyst (started as Analyst I)

IP network administration and monitoring. Responsible for the availability of the Comcast

IP network - including Internet,

voice/VoIP and video. Perform advanced troubleshooting on network faults. Coordinate with

on-site technicians to resolve

physical faults. Communicate with local markets, upstream provider or vendors as

applicable. Familiar with network

equipment from many vendors, including Cisco, Arris, Motorola, ADC, Foundry, F5 and

others. Complete scheduled

maintenance activities. Point of contact for technical implementation of legal compliance

cases. Escalation lead.

Comcast / AT&T Broadband St. Paul, MN & Englewood, CO (07/200003/2004)

Internet Security Coordinator / Specialist

Responsible for the integrity/security of the cable modem network and policy enforcement.

Monitor network abuse trends,

security vulnerabilities and analyze the associated risks. Investigate network

abuse/security incidents, documenting

investigation. Ensure incident resolution via use of customer service and organization

skills. Coordinate incident response with

multiple parties, such as engineering, legal, customer support and others. Respond to and

process legal requests, such a

subpoenas and court orders. Perform basic data forensics analysis (using EnCase).

Projects & Accomplishments: Internet

abuse/security website content lead (security awareness project). Contributed to the

initial draft and subsequent revisions of

the Acceptable Use Policy (AUP). Drafted many abuse department processes. Served on an

employee recognition committee

and disaster recovery teams.

AT&T Broadband (Comcast) Roseville, MN (09/199907/2000)

Network Operations Center (NOC) Analyst

Monitored the Minnesota cable network for performance and service integrity - Internet

data via DOCSIS, analog and digital

TV services and digital telephone service (pre VoIP). .

MediaOne (Comcast) St. Paul, MN (11/199809/1999)

Customer Care Professional

EDUCATION and CERTIFICATIONS

Cisco CCNA (640-802) [expired 06/2011] verification: 396284285672ISBJ

Cisco BGP (642-661) (passed 10/20/2008, now expired) Cisco ID: CSC11095402

CISSP # 68470 EXPIRED JUNE 2010

Experience with Cisco Series: 800, 1700, 2500, 2600, 2800, 2900, 3500, 3550, 3600, 3700,

3750, 3800, 4000, 5500,

6000/6500, 7600, 7200, 7500, 10k, 12000 (GSR) and CRS-1 (including multi-chassis).

Juniper MX series (mx240, mx480, mx960) and T1600 series.

Training Courses Attended:

- CACCI [Colorado Association of Computer Crime Investigators] Jan 2002 40 hours

- CFCA Annual Meeting [Communications Fraud Control Association] Jun 2002 24 hours

- Learning Tree: Implementing Cisco Multilayer Switched Networks Dec 2003 45 hours

- Intense School course: CISSP Boot Camp Nov 2004 40 hours

- Cisco CRS-1 (Carrier Routing System) Essentials / IOS-XR April 2006 40 hours

- NANOG43 (North American Network Operators Group) June 2008 24 hours

- Configuring BGP on Cisco Routers v3.2 July 2008 40 hours

- Implementing Cisco Quality of Service (QoS) 2.2 Sept 2008 40 hours

- NANOG46 June 2009 24 hours

Last Updated: 26 July 2012

Source: http://resume.kleinart.net

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