Project Manager Management
Resume:
Charlotte Ann Moore
**** **** ****** ****, ***** 149-116, Dallas, TX 75093 214-***-****
****@*****************.*** www.LinkedIn.com/in/CharlotteAnnMoore
CREATIVE BUSINESS ANALYST / WRITER / DESIGNER / PUBLISHER
Experienced business analyst; technical, business, copy and social media writer with extensive work in a
variety of industries and platforms. C reative writing, design, content and publishing of business, technical,
motivational and inspirational material. Author and publisher of purpose-powered midlife inspirational and
motivational book (Preserved for a Purpose). Motivational and inspirational keynote speaker. Specialties
are concept, design, execution, content and management of business and social networking sites. Copy
and Web content writer. User and system documentation.
BUSINESS CORE COMPETENCIES
Process Marketing MS Word
Development
GoToMeeting Proposal Development MS Excel
SharePoint System Documentation MS Access
PAINT SHOP PRO Online Documentation MS PowerPoint
WEB CONTENT Policy/Procedure MS Project
Manuals
Visio User Documentation MS Outlook
ADOBE ACROBAT SOX/SAS 70 FrameMaker
Documentation
COPYWRITER Proofreading and Editing RightFax
GOOGLE DOCS SQL Server Mgt. Studio Snag-It
ROBOHELP Visual SourceSafe QuickPlace
EDUCATION
Southern Methodist University, Dallas, TX
BFA, Journalism, BA, Creative Writing
CERTIFICATIONS
Banner CIS 2.2., Functional Analyst I, RoboHelp, Oracle SQL, Dreamweaver
EXPERIENCE
RENT-A-CENTER CORPORATE (Consultant), Plano, TX AUGUST 2012 - PRESENT
Senior Technical Writer
Team member tasked with strategizing new central cataloging, tracking, updating and
approving all Standard Operating Procedure (SOP) documents for Rent-to-Own division. Created proposal
presentation deck describing current and future state approval procedures. Created meta document containing
all information relative to the environment. Cataloged all internal links and related content documents. Created
new SOP update approval forms. Proposed central SharePoint repository. Created process flows for all Rent-
To-Own SOPs. Highly independent, self-starting role. Position is part of the office of Training & Development.
BANK OF AMERICA, Plano, TX 11/10 – MARCH 2012
Senior Operations Consultant
OSI team member tasked with creating business requirements documents for loan
modification-related processes and monthly enhancement releases (MERs) and HAMP modification program
documentation. Served as core member of team addressing MHA HomeSaver template, Profiler (proprietary
tool) update and Hardest Hit Fund (HHF) program. Created Loan Modification Workflow (LMW) business
requirement documents (BRDs). Created data and business process narratives, process mapping, process
Charlotte Ann Moore 214-***-****
reengineering, and other work as needed. Created process flows for Department of Justice product. Position is
part of the office of departmental SVP.
Experience (cont.)
MATRIX RESOURCES, Dallas, TX 8/10 – 11/10
Senior Technical Writer
Key team member of major departmental patch management initiative. Created and
maintained Methods & Procedure document. Generated process flow diagram for presentation to C-level
executives. Created user documentation, workflows, and other materials for IT department. Worked directly
with VP and C-level executives and project/program managers. Position required a wide degree of creativity
and latitude. Client is one of the largest data security companies in America.
APEX SYSTEMS/Bank of America (contract), Frisco, TX 05/10 08/10
IT Business Analyst / Technical Writer
Created materials for MHA Event Summary process of nationwide HAMP program. Created
data and business process narratives, process mapping, process reengineering, and other work as needed.
Reviewed SQL code and worked directly with SME’s.
TRANSPLACE, Frisco, TX 06/07 - 03/09
Senior Technical Writer/ SAS 70 Coordinator
Reviewed, documented, and evaluated SAS 70 general control procedures. Coordinated
company’s first effort in SAS 70 certification, resulting in Type II certification in 2008/2009. Generated
narratives, process flow diagrams, test plans and walkthrough documents for organization and administration
practices, accounting procedures, and new system development. Created user documentation, workflows, and
other materials for IT department. Contributed to disaster recovery plan. Worked directly with VP, C-level
executives and outside auditors. Required a wide degree of creativity and latitude and is part of the office of
the CTO. Company is a leader in the 3PL logistics industry.
CHARMEDIA, DALLAS, TX 1990 - Present
OWNER
Creative design, content and publishing company. Business, technical, motivational and
inspirational writer. Author and publisher of purpose-powered midlife inspirational /motivational book
(Preserved for a Purpose). Motivational and inspirational Keynote speaker. Specialties: Concept, design,
execution, content and management of business and social networking sites. Copy and Web content writer.
User and system documentation.
Consulting Partners, DALLAS, TX 10/05 - 06/06
SENIOR TECHNICAL WRITER
Created print and online documentation for contracts and billing module for client-server
software. Updated end-user manual with screen captures. Created online help and generated company-wide
online communiqués. Liaison between client and largest retailer in America. Processed and submitted
information to subsidiaries. Client is leader in the banking industry. Created employee training development
guide and updated employee training manual. Worked with extensive source material. Interacted directly with
senior-level training management. Dallas-based client was the world’s largest restaurant company.
MATRIX RESOURCES, Dallas, TX 10/04 - 01/05
Sarbanes-Oxley Documentation Specialist
Reviewed, documented and evaluated SOX general control procedures. Generated RACMs,
narratives, process flow diagrams, test plans and walkthrough documents for organization and administration
practices, accounting procedures, and new system development. Assisted with disaster recovery strategy.
Dallas-based client is a leading provider of tax outsourcing solutions.
Charlotte Ann Moore 214-***-****
DFA CONSULTING, Addison, TX 07/04 - 10/04
Sarbanes-Oxley Documentation Specialist
Reviewed, documented and evaluated SOX general control procedures. Generated RACMs,
narratives, SOX process flow diagrams, test plans and walkthrough documents for organization and
administration practices, accounting procedures, and system development. 100% travel to client’s Tennessee
and Los Angeles offices. Client is a leader in the HVAC industry.
ANALYSTS INTERNATIONAL CORP, Dallas, TX 2002 - 2003
Senior Mid-Range Project Manager - Technology Relationship Management (Contract)
Coordinated company-wide hardware/software platform conversion effort. Personally
administrated Access client database with more than 1000 records. Generated management reports and
scheduled daily training classes. Interfaced with clients at the senior management level. Key member of rollout
team. Client provides a full menu of products and services nationally for the mortgage and real estate industry.
CLICK2LEARN.com, DALLAS, TX 2000 - 2001
SENIOR TECHNICAL WRITER
Produced user documentation for client technical communications department. HMI
documentation, installation and licensing materials, and configuration client documentation. Worked closely
with developers in a feature team environment. Client is a leading producer of enterprise-wide manufacturing
software.
SYSTENS & COMPUTER TECHNOLOGY (SCT), DALLAS, TX 1997 - 2000
SENIOR TECHNICAL WRITER
Produced 800+ page software user manual for a Southwest-based utility company. Also
assisted in production of training documentation.
PROFESSIONAL DEVELOPMENT / TECHNICAL TRAINING
Bank of America
2010 Code of Ethics
2010 Fair Lending
Mortgage Fraud Prevention
Fair Credit Reporting Act
Risk Framework Overview
APEX
2010 Anti-Money Laundering 01
2010 Information Protection and Privacy
2010 CSBB Business Continuity
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