Customer Service Sales

MIRMA MALEBRANCHE

**** ******* *****

Weston, FL 33327

Tel: 954-***-****

m ***********@*****.***

OBJECTIVE

To obtain a challenging position within the company which will allow me the opportunity to utilize my customer service

and development skills with the potential for growth and advancement.

EDUCATION

The Berkeley School - New York, NY

Information Processing - Customer Service.

Graduate - December 1987.

First School for Medical & Executive Secretaries

Affiliated with North Jersey School.

Executive Secretary- Diploma July 1980.

SPECIAL SKILLS

Excellent communication skills related to customers service, clients relationship and various companies.

Strong coordination skills requiring multi tasking.

Resourceful, dependable, decisive and highly efficient in planning and organizing work assignments.

Excellent computer skills.

LANGUAGES

Fluent in French, Creole and English.

EXPERIENCE

LAPARKAN TRADING LTD. Miami, FL 06/2011 to present

Traffic Coordinator – Customer Service – Rate Specialist

Compile data and metrics to compute rates and charges.

Accommodate services beyond dock-to-dock transportation.

Quoting heavy lift - special projects – haulage, LTL/FCL worldwide.

BIMINI SHIPPING INC. Miami, FL 05/2010 – 05/2011

Sales Executive – Import & Export

Inside and Outside sale – Travel to generate clients

Customer Service - Billing – problems solving - tend to customers’ needs.

TROPICAL SHIPPING LLC Miami, FL 03/1999 - 0 1/2010

Traffic Coordinator- Customer Service - Sales

Oversee ocean Import/Export LTL & FCL to the Caribbean.

Serving existing clients and expand business relationship with new clients by generating new revenue.

Acting as a liaison between clients, forwarders and banks for letter of credit preparation, sight drafts and EEI.

Successfully negotiated and delivered new contracts.

Assisting, handling and solving customers' problems. Handle bookings, rates and pickups.

AIR EAGLE AMERICA INC. Queens, NY 01/19 88 - 1 2/1998

Ocean Supervisor/Bilingual - Sales Executive

Oversee all ocean import and export activities.

Worked as the liaison for clients overseas and the company.

Well known for producing high quality productivity.

Provided training to staff and supervised their work daily basis to discuss arising problems.

Supervision of Ocean Accounting and Billing Department.

Responsible for cost estimate, budget, price negotiation and type closing documents.

REFERENCES: Furnish upon request.

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