Manager Sales

Arthur Miller

**** *. **** *** ** ( BROOKLYN, NY 11229 ( *********.**@*****.*** (

702-***-**** (CELL)

Management Profile

Business Development ( Team Leadership ( Guest Relations

Talented and skilled Manager with proven experience directing restaurant

operations and a proven capacity to increase overall bottom line through

implementation of strategic solutions. Demonstrated expertise in building

high-performance teams leveraging strong hiring, mentoring, and training

skills. Proven record of increasing sales, implementing cost-effective

solutions, and enhancing customer retention rates. Skilled in analyzing

labor and food costs to implement targeted solutions; outstanding time-

management and organizational abilities and a strong technical proficiency.

CORE COMPETENCIES

CUSTOMER Staffing & Scheduling P&L Management

SATISFACTION Inventory / Cost

Sales & Retention Resource Allocation Control

Profit Optimization Cross-training Operations

Strategies Administration

Professional Experience

CAF RIO - LAS VEGAS, NV

03/11- 11/2012

General Manager

PANERA BREAD - Denver, CO / Las Vegas, Nv 12/2006-3/11

General Manager

Facilitate streamlined operations within high-volume and quick-paced retail

location. Guide staff members to provide fast and friendly guest service to

increase guest and employee retention rates. Interface with customers,

providing top-notch service and ensuring overall satisfaction. Allocate

staff resources in alignment with productivity and budget targets. Support

business development goals. Key Achievements:

> Played key role in reversing negative transaction count and building

positive employee relations leading to increased stability in staffing

levels and enhanced revenue.

> Successfully facilitated employee cross-training leading to increase

in employee productivity.

> Credited with enhancing relationships between upper management and

staff members by serving as critical liaison leading to increased team

work and efficiency.

EINSTEIN BROTHERS BAGELS - Denver, CO 12/1995- 10/2006

General Manager

Provided hiring, training and management for staff, resulting in reducing

turnover by 50%. Cultivated positive relationships with various clients.

Analyze and implement pricing for labor and food. Provide management and

delegation of job duties. Complete comprehensive profit and loss reports.

Ensured complete customer satisfaction, while maintaining operations

efficiency and overall bottom line. Key Achievements:

> Increased sales from $400 per week to $2000 per week through business

development, through providing excellence in catering and overall

customer satisfaction.

> Revamped restaurant, improving overall sales by 25%.

VILLAGE INN - Denver, CO

03/1997 - 10/2006

Head Night Server Trainer/ Key Hourly

Developed new servers for night shift. Helped develop evening business,

while running strong labor controls. Handled large volume of business in

short periods of time.

HOPS Bar & Grill - Denver, Co

08/2003 - 08/2006 Head Night Server

Trainer

Helped management train new servers and stabilize turnover.

Constantly delivered top guest satisfaction and highest average check per

guest.

SAFEWAY STORES INC - Denver, Co

09/1990 - 10/1995 Head Clerk

Liaison Between upper management and store associates. Helped ensure

store policies and procedures were followed completely. Helped maintain

Team members moral and engaged in store goals.

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Professional Development: ServSafe Certification ( 2012

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