Crystal Washington

**** *. ****** **** #***

Vallejo, CA 94589

619-***-****

abnzoi@r.postjobfree.com

OBJECTIVE- To obtain a part time/full time position

EDUCATION- High School Diploma

College credit

CNA

EXPERIENCE-

01/09-3/2009

Santa Barbara Bank & Trust/ Tri-Staff Employment Agency, Customer Service

Representative

Diego, CA

Responsibilities include: Data entry; answering incoming customer calls;

responding to customer e-mails; problem solving; periodically making

outbound calls to customers regarding accounts; trouble shooting; faxing;

notating customer accounts; 10-key; solving customer disputes; and

providing customer service.

6/2008-1/2009

SaveOnResorts.com, Reservations Specialist

San Diego, CA

Responsibilities include: Answering incoming customer calls; data entry;

problem solving; making outbound calls regarding customer questions and

information; notating customer accounts; scheduling timeshare presentations

for customers; processing and verifying customer personal information;

cross selling travel packages; assisting clients in finding affordable

travel arrangements; processing CC's; verifying all customers meet package

requirements; responding to customer e-mails; 10-key, W.P.M-50; solving

customer disputes; updating account customer information; and providing

customer service.

11/06-9/2008

Krystal Klean Janitorial Sevices, Receptionist

San Diego, CA

Responsibilities include: Provide customer service; maintain efficient

office environment; answer phones and transfer to the appropriate staff

member; take and distribute messages; coordinate messenger service; keep

office area clean and tidy; data entry; perform work related errands;

ensure office equipment is properly maintained and serviced; faxing;

scanning and copying of documents; greet public and clients and direct to

the correct staff member.

SKILLS/

ABILITIES: Computer skills include: Microsoft Word, PowerPoint, and

Outlook

Eager to learn new things

Adapts well to new situations

Excellent team player

Very dependable

W.P.M-40+

*REFERENCES AVAILABLE UPON REQUEST*

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