Customer Service Assistant

Sean Silva

**** *** ****** ***. *** Oakland, CA. 94607 510-***-**** *******@*****.***

Profile _____________________________________________________________________________

Motivated, personable, reliable, punctual professional. Talent for quickly mastering technology. Diplomatic and

tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential

records.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with

demonstrated ability to easily transcend cultural differences. Thrive in deadline -driven environments. Excellent

team-building skills.

Skills Summary ______________________________________________________________________

Report Preparation Microsoft Office Front-Office Operations

Written Correspondence suite( Word, Excel, Conflict Resolution

Computer Savvy

General Office Skills Outlook, Access,

Classroom management Powerpoint)

Lesson Planning Customer Service

Professional Experience _______________________________________________________________

DUTIES AND RESPONSIBILITIES

Prepare complex reports for management in regards to emergency, resident complaints, issues as they arose.

First point of contact for all visitors and vendors.

Conducted small-group sessions in a classroom environment.

Conducted one on one sessions for students who needed the extra attention.

Rapidly learn and master varied computer program s.

Lesson Planning

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

Oversee front-desk operations and provide impeccable customer service

Develop and implement strategic learning tools for students

Won over confrontational vistors and residents, parents, and students

DETAIL MASTERY & ORGANIZATION

Manage all aspects of Security in building

o Facilitated who was allowed into building

o Provided safe and comfortable living and working enviorment for both residents and guests

o Worked closely with Management to ensure and improve safety issues.

Managed day to day operations of Managers Office

o Facilated work shift board for residents

o Oversaw hours, fines of all residents

Supervised classroom of 20-22 students

o Oversaw snack time/recess

o Taught short lessons/homework assistance

o Worked to boost confidence and self-esteem

Sean Silva

Employment History _________________________________________________________________

BAY AREA COMMUNITY RESOURCES- 3219 PIERCE ST, RICHMOND, CA. 94805

AFTER SCHOOL INSTRUCTOR

AUG 9, 2012-PRESENT

JEWISH COMMUNITY CENTER OF SAN FRANCISCO- 3200 CALIFORNIA ST. SAN FRANCISCO,

CA. 94118

CHAPERONE

SEPT 10, 2012-PRESENT

LEARNING FOR LIFE-1001 DAVIS STREET, SAN LEANDRO, CA 94577

AFTER SCHOOL SUBSTITUTE

MARCH 30, 2012 – JUNE 15, 2012

SATELLITE HOUSING-1521 University Avenue, Berkeley, CA 94703

Satellite Housing provides affordable, service-enriched housing that promotes healthy and dignified living for people

with limited options.

DESK CLERK/SECURITY GUARD

SEPT 4, 2004 - JULY 1, 2011

WASHINGTON ELEMETARY SCHOOL- 2300 Martin Luther King Jr. Way Berkeley, CA 94704-1480

VOLUNTEER TEACHER ASSISTANT

JANUARY 16, 2002 – JUNE 16, 2004

ROCHDALE VILLAGE – 2424 HASTE STREET BERKELEY, CA. 94704

ASSISTANT MANAGER

APRIL 1, 2001-JUNE 1, 2001

UC BERKELEY UPWARD BOUND – 2150 Kitteridge Street Suite 2C Berkeley, CA. 94720

Academic program that serves low income students from local High School with academic support, college motivation and

counseling, career advising, social/cultural activities, and detailed college admission assistance.

TUTOR/ OFFICE ASSISTANT –

September 6, 1997 – July 31, 2001

Education __________________________________________________________________________

UNIVERSITY OF CALIFORNIA BERKELEY, Berkeley, Ca. 94720

1997 – 2004

BACHEOLORS OF ARTS IN ETHNIC STUDIES

1400 7th St Apt 437 Oakland, California 94607 510-***-**** *******@*****.***

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