Customer Service Technician

JOHN VELARDE

***** ****** **. ******** **. *****

*******.**@*****.*** 562-***-**** 562-***-****

Automotive Technician / Mechanic

Highly skilled and dependable with years of hands on experience and training to perform

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service, diagnostics, and repairs on domestic and imported automobiles and trucks

Gas, diesel, and alternative fuel systems

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Contribute to repeat and referral business through strong problem solving skills and

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commitment to top quality and workmanship and excellent customer service

Expertise interpreting technical specifications; provide leadership to other mechanics to

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increase repair accuracy, minimize lost time, and ensure safety compliance

Participate in continuous training to maintain current knowledge of advancing automotive

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technologies, always ready to learn something new

Education & Certifications

GED 1997

Automotive Service Excellence (ASE) – A1, A2, A3, A4, A5, A6, A7, A8 –

RECERTIFIED MASTER TECHNICIAN

Air conditioning EPA compliance

Professional Experience

United Postal Service Cerritos California 11/2012 to

1/2013

Temporary fleet technician

Diagnosing, repairing, and maintaining both gas and diesel trucks and well as maintain schedule

services and preventative maintenance intervals

…continued…

JOHN VELARDE

Master Tech Auto Care Inc. – Bellflower, California 9/2006 to

9/2012

CEO and Lead Technician

Conducted automotive inspections, diagnostics and repair on all systems including engines,

transmissions, differentials, brakes, clutches, starters, axles, steering, carburetors, fuel systems,

cooling systems, performance modifications, off road, race track, and custom work also done

Excellent electrical diagnostics on unusual computer, wiring and control system failures

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Built solid reputation as highly skilled and quality driven mechanic

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Preformed duties of service writer, secretary, porter, inventory, part ordering, pickup and

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delivery, lead tech, janitor

Maintained accurate records and complied to local and federal safety and operator

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regulations

Managed up to 5 employees with professionalism and respect gave assistance in all day

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to day duties

Master Tech Auto Care Inc. – Bellflower, California 4/1999

to 9/2006

Lead Technician

Started out sweeping the floor with lots of experience and no formal education – to become lead

tech with considerable amount of talent in diagnostics and repair in almost all facets of the

automotive industry

Equipment

Complete set of hand and pneumatic tools

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Computer diagnostic scanner with current software

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A/C, battery, fuel system, ignition, engine, and suspension testing equipment

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Fabricating, welding, cutting and precise measuring tooling

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Specialty tools for timing belts suspension fuel system, brakes and interior

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Attributes

A family man who is Confident in mobile audio/video components, computer and information

systems, motorcycle repair, water craft, boats, UTV, yard equipment, fabricating, sheet metal,

tube bending, welding both tig and mig, plasma cutting, customizing, and all around automotive

fanatic with gas in my veins

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