Project Manager Customer Service

Brenda Claiborne

314-***-**** *** W. Silver Street, #400, PMB 573

************@*****.*** Elko, NV 89801

Seeking Position As: Professional

Extremely dependable, loyal, and dedicated Leader with over eighteen (18) years of

experience in office administration, operations and human resource management,

particularly in the building maintenance industry and most recently in the

chiropractic/medical sector. Displayed refined leadership and supervisory skills;

champion in empowering employees, providing direction and support, and encouraging

teamwork to effectively attain organizational goals and objectives. Self -motivated,

dynamic, fast learner, and team player with an engaging personality and “can-do”

attitude; exhibited outstanding communication and interpersonal skills with strong

business acumen necessary to meet the challenges of today’s competitive marketplace.

Multifaceted and resourceful leader with excellent work ethics; proven ability to manage

small to large-scale projects, balance competing priorities, resolve conflicts, develop win -

win solutions, and excel in both independent and collaborative working environment.

Strategic and tactical business partner; has successfully created and refined various

procedures to save time, increase productivity, and reduce labor costs. Shown

enthusiasm for work; committed towards producing innovative and quality results and

contributing to the success of the organization in an efficient and professional manner;

eager to take on new challenges and improve capabilities through continuous learning

and experience.

Project & Operations Management Human Resource Management

Organizational & Problem Solving Skills Budgeting & Financial Analysis

Customer Service & Relationship Building Sales & Marketing Strategies

Professional Experience

Integrative Healthcare Center Jan 2012 – December 2012

Office Manager

Arnold, MO

Supervision and hands-on responsibilities of patient scheduling, registration, financial

counseling, medical records, insurance processing, billing and collection, data entry

and processing, and cash posting.

Promoted excellent customer service.

Develop, implement and maintain office policies and procedures.

Assisted Doctor with Marketing, doctor/patient liaison, IT troubleshooting, keeping

doctor happy and on track.

Performed therapy applications on patients such as scans, electric stimulation, and

mechanical traction tables.

Patient education, HIPAA Compliance Officer, go to person in office.

Claibo Business Solutions July 2011 – Present

President/Small Business Owner

Arnold, MO

Answering phones; filing paperwork; buying office supplies; handling shipping;

answering customer requests; other duties as requested.

Researching similar businesses to determine your competitive advantages; writing

ads; joining business groups; networking with anyone and everyone who could be a

possible customer.

Maintaining all records, managing accounts; preparing tax forms; understanding

financial statements.

Drafting and making changes to your business plan depending on your financial,

personal, and retirement goals; planning for expected and unexpected costs.

Understanding the laws related to your business; complying with federal and state

laws for employees; knowing the penalties for violations.

Being responsible for managing all the people in your business; taking care of time

off, sick days, insurance forms, complaints, taxes, and more.

Must be able to repair own equipment and solve technical problems. Decide when

to hire a repair person or purchase new equipment.

ABM Janitorial Services Jan 2008 – April 2011

Senior Branch Manager

St. Louis, MO

Oversaw and managed overall administration, performance, and profitability of

branch office, ensuring to provide utmost client satisfaction while maximizing profits.

Directed, implemented, and carried-out corporate branch initiatives as well as

streamlined work procedures to improve branch operations.

Acted as liaison between region, corporate, and branch management and

personnel; maintained financial responsibility and accountability for all expenses,

wages, billing, receivables, and purchasing.

Established operational goals to ensur e profitability of accounts, services, and

budgets; ensured 100% compliance with company guidelines, policies and

procedures.

Took charge in managing and maintaining budget controls and staff forecasting in

order effectively realize business results.

Performed human resource functions such as delegating work assignments, setting

expectations, and monitoring work performance; included staff in the decision -

making process to make them feel more responsible and valued by the company.

Provided full support to staff, including enhancing subordinate’s skills, directing and

encouraging growth, and giving regular performance feedback, to increase

productivity and boost staff morale.

Ensured an atmosphere of employee engagement and development, compliance

and respect, in line with the company values; build and nurtured positive and long -

term relationships with stakeholders.

ABM Janitorial Services / Building One Aug 2001 – Dec 2007

Assistant Branch Manager / Director of Operations

St. Louis, MO

Managed and directed janitorial services, including contractual and financial duties

of the branch, ensuring to meet business goals and objectives while attaining

operational excellence.

Performed a wide range of administrative responsibilities such as implementing

company initiatives, budgeting, maintaining quality standards, and ensuring

adherence to company guidelines, policies, and procedures.

Oversaw and supervised daily operations, establishing and executing operational

goals to ensure profitability of accounts and attain operational excellence.

Facilitation communication and good relations between field management and

branch personnel; maintained and develop customer service through meetings,

tours, written communication, and timely response to customer requests.

Hired, trained, directed, and motivated staff on corporate goals, policy and

procedures, customer relations, and account objectives.

Determined and matched capabilities of staff to delegated work assignments;

organized staff activities to enhance their professional growth as well as provided

regular performance feedback.

Provided quick and feasible solutions to issues and concerns in a union and non-

union work environment by employing outstanding conflict resolutions skills.

Building One Services Solutions Apr 1998 – Jul 2001

Operations Management

St. Louis, MO

Oversaw the operational and contractual duties of various assigned accounts,

developing operational goals, managing execution, and measuring result to ensure

optimal profitability while ensuring account retention.

Established and maintained positive and profitable relationships with customers by

providing superior customer service; regularly communicated with customers and

responded to customer inquiries and requests in a timely manner.

Provided necessary support to management / supervisory staff with regards to

employee concerns; effectively followed up and resolved union issues with the

assistance of the HR personnel.

Actively involved in budget planning and controlling company expenses; verified

and approved weekly payroll.

Performed staff forecasting to determine the number of staff necessary to ensure

smooth operations as well as provided staff to fulfill contract specification.

Handled obligations related to human resource management, including hiring,

training, delegating assignments, evaluating work performance, and encouraging

professional and personal growth; involved staff in the decision -making process.

Communication to the Director of Operations changes on account contracts,

budgets, and work progress; evaluated operational goals to ensure compliance with

specified budget and profitability.

Prepared, organized, and distributed weekly operational reports; ensured and

complied with standard operating procedures and safety requirements.

Made sure Project Managers and Supervisors have all the tools, supplies, and

equipment needed to perform their duties as front line representatives of the

business.

Other Relevant Experience

Spann Building Maintenance Company

Project Manager Sept 1993 – Mar 1998

Lead Person Jul 1993 – Sept 1993

St. Louis, MO

Education & Trainings

Fox High School, Arnold, MO, 1987 – 1990

Graduated, High School

ABM Management, Human Resources and Sales Courses

Seminars through BOMA, IFMA, IREM

License & Technical Skills

Registered Building Service Manager, 1995 – Present

Microsoft Office, JD Edwards, SalesForce, Costar, Lotus Notes, Internet Savvy, Insurance Claims Processing, EZBis

Notable Highlights

Received various prestigious awards such as Top Fundraiser for Walk from Obesity

(2010), St. Louis Rams Community Quarterback Award (2007), Branch of the Year

(2005), Project Manager of the Year (1995), and Project Manager of the Month (July

1994).

Authored job level budget database that hel d operations and clients accountable

for accurate and reliable billing and budget information.

Served as Board of Director for SSM Rehab Foundation (2007 – 2009) member of

Leadership and Creative team for Jefferson Hills Church (2011-Present) and member

of the Church’s Personnel Committee (2006 – 2008).

Volunteered in several organizations, including Friends of Kids with Cancer, Humane

Society, Jubilee Services, Komen Race for a Cure, Obesity Action Coalition, Special

Olympics, SSM Rehab, and St. Ju de Children’s Research Hospital.

References Gladly Provided Upon Request

Contact this candidate