Ornela Shperdheja

**** ** **** ******

Fort Lauderdale,FL 33308

Cell:954-***-****

e mail : abnzaw@r.postjobfree.com

Objectives:

A highly equipped Administrative Assistant with experience in performing a variety of administrative and

staff support duties for a specified department, which require a range of knowledge and skills of

organizational procedures and policies; directing and assisting visitors, and resolving administrative

problems and inquiries; composing, editing, and proofreading correspondence and reports, and preparing

a range of administrative documents.

Professional Microsoft Office Filin/Editing Accounting

skills: Microsoft Window Typing(55+ wpm) Business Math

dBase Office procedures Business English

Quickbooks Telephone skills Management skills

Education Ismail Qemali, University Business management,marketing profile 2008.

Dertliu,Highschool 2004.

Employment skills

Can read,speak and write Albanian, English, Italian and Spanish.

Developed ability to work in a fast spaced atmosphere.

Maintained excellent costumer relations and developed costumer rapport.

Ability to follow instructions well and make decisions with no supervision.

Delegated responsibilities to employees to meet company’s expectations.

Accurately calculated and made daily deposits of up to $20,000.

Excellent ability to gather and analyze statistical data and generate reports.

Profound database management skills.

Great knowledge of general accounting principles.

Remarkable ability to communicate effectively, both orally and in writing.

Complete knowledge of supplies,and services ordering and inventory control.

Excellent ability to solve problems.

Deep ability to compile information and prepare reports.

Excellent coordinating skills.

Immense ability to schedule appointments and maintain calendars.

Excellent ability to make administrative/procedural decisions and judgments.

EMPLOYMENT

Front desk / Guest service agent

10/2012 – to present Hilton Fort Lauderdale Marina Fort Lauderdale,FL

Maintain an inventory of vacancies, reservations and room assign

Register arriving guests and assign

Answer enquiries regarding hotel services and registration by letter, by telephone and in

person, provide information about services available in the community and respond to

guests' complaints

Compile and check daily record sheets, guest accounts, receipts and vouchers using

computerized or manual systems

Office management

04/2011 – Present Dan Ramos Landscaping Fort Lauderdale,FL

Operate Quickbooks program .

Answer telephones and give information to callers, take messages, or

transfer calls to appropriate individuals.

Arrange meetings, and travel reservations for office personnel..

Greet visitors and callers, handle their inquiries, and direct them to the

appropriate persons according to their needs.

Locate and attach appropriate files to incoming correspondence requiring

replies.

Mail newsletters, promotional material, and other information.

Maintain scheduling and event calendars.

Schedule and confirm appointments for clients, customers, or supervisors.

Collect and disburse funds from cash accounts, and keep records of

collections and disbursements.

Establish work procedures and schedules, and keep track of the daily work

of clerical staff.

Manage projects, and contribute to committee and team work.

Prepare and mail checks.

Provide services to customers, such as order placement and account

Information.

Supervise other clerical staff, and provide training and orientation to new

staff.

Operate office equipment such as fax machines, copiers, and phone systems,

and use computers for spreadsheet, word processing, databas

01/2012- 07/12 Server, room service, starbucks.

Vue Restaurant, Double tree Hotel Ft. Lauderdale,FL

Utilize knowledge of the food menu, wine & liquor menu, ingredients in specialty drinks to make the

perfect recommendation for each customer

Trained new servers on how to create an excellent dining experience and liquor laws and developed

server handbook

Handle customer complaints and always ensured customers left with a smile

Ensure entire bar area, including bar top, floors, tables, and stools are clean and free of clutter at all times

Perform stocking duties and inventory maintenance before, during, and after every shift

Make a constant effort to become familiar with regular customers and how to meet their needs

Shining silverware & glassware, replenishing station stock and cleaning duties.

Clearing and setting tables, always handling try to serve food

Ensure patrons have everything they need to ensure a pleasant dining experience.

Responsible for closing duties, restocking beer/liquor bottles, cleaning and garbage disposing

Maintained clean and professional upscale appearance

Enter all orders accurately and ensure vouchers and coupons handed in with cash outs and clearing tables

and reset them during shift.

2010 – 2011 Concierge ( Front desk agent)

Sheraton Hotel Tirana – Albania

Greet each hotel guest and make them feel like a welcome guest

Handle phones and books hotel guest reservations and/or coordinates with reservation center

Complete over 70 guest registration into the hotel in a prompt and courteous manner, prepares for group

check-ins, check-outs, and VIP arrivals and set department record for highest check ins

Achieved targets using up-selling techniques to maximize room rates and revenue

Checks guests in and out of the hotel; processes customer payments according to established policies and

procedures.

Handles minor guest complaints, resolving conflict to the satisfaction of the customer

Escalates to supervisor of major problems, applies judgment and diplomacy to handle complaints,

disturbances or unhappy guests

2009 – 2010 Costumer service representative (Teller)

ProCredit Bank Fier - Albania

Process all the cash transaction that take place on a bank on a daily basis

Maintain accurate details of each transactions

Make entries into the banking system as and when they happen

Tally the full cash amount at the end of each day

Make reports and submit it to the manager

Help the customer get through tedious banking processes

Help the customer in whichever banking process they need help with

Bring in new customers to the bank and help with opening their accounts

Have good relations with the regular customers

Train new employees

Coordinate with other cashiers and teller of the bank

Act as a promotion officer of the bank and create good word of mouth

10/2006 – 04/2008 Recepsionist (Front Desk)

International Hotel&Restaurant Vlore,Albania

Monitoring check ins an check outs in an efficient matter so that the

Front

Office Service Standards could be maintained

Helping guests, visitors and customers in fulfilling the routine

formalities

Coordinating in the work of different departments and guiding juniors

Toward better performance

Handling phone call and answering the customer queries and trying to

To resolve costumer’s complaints

2005 – 2006 Accounting assistant

E.H.D SH.P.K (Construction Firm)

Vlore,Albania

Handled all official company correspondence efficiently

Upgraded all office filing system

Typed entire company documents and correspondence

Created a systematic and reliable computerized customer database

Responsible for training of new employees

Contact this candidate