Odessa Blanza

*** *. ******* ***** ***** ***, Sunnyvale, CA 94089

408-***-****• abnyrz@r.postjobfree.com

Professional Experience

Sheraton Hotel, Milpitas, CA

Guest Service Supervisor

September 2011 – November 2012

• Responsible for all aspects of recordkeeping, such as work schedule for the staff, cash

accounting for the front desk. Acts as the Front Office Manager while Manager was on Leave

of Absence

• Participated on the weekly managers meeting with regards to the update of the upcoming

event of the hotel

• Supervised associates in their assigned job, evaluate the performance and provide appropriate

feedback, and ensuring the associates follow the company policies and operational procedure

• Experienced cross trainer for all new employees in guest agent services including but not

limited to VIP club lounge service, bank services, and front desk duties

• Managed orders and inventory for office supplies necessary for staff, guest usage and

department usage

• Handled all emailing, faxing, sorting mail and photocopying

• Managed revenue for the property by completing the full house sales

• Assist accounting department in preparing and coding invoices for processing, monitored use

of purchase orders to maintain department checkbook, review vendor statements and research

any questionable items

• Assist Sales and Marketing department in creating group master, website reservation and

group block

Sheraton Hotel, Milpitas, CA

Guest Service Agent/Night Auditor

April 2008-September 2011

• Provide quotes for room rates and up-sell the guest when possible.

• Greet and register incoming guests

• Responsible for managing the daily room inventory to ensure that all guests’ guaranteed

room types are being fulfilled while pre-registering designated guests and assigning rooms

based on their preferences whenever possible

• Handled guest interactions, coordinated with other departments to accommodate specific

requests, and resolved customer complaints in a quick and efficient manner to maintain high

level of customer satisfaction and quality of service while complying with all hotel policies

and procedures

• Compiled and review daily operational reports to confirm that the house is balanced and

anticipate over-commitments by sales to prepare for any special accommodations in advance

• Provide all data input information for auditing purposes with excel program

• Provided concierge services such as offering well-informed suggestions for local dining and

entertainment options, assisting with driving directions, and coordinating timely

transportation services to ensure that all guest travel needs are being met

Doubletree Hotel, San Jose, CA

Banquet Server, November 2006-July 2008

• Responsible for setting up, serving, maintaining and breaking down banquets rooms

• Respond to guests’ request. Follow up to ensure guest satisfaction

• Maintains security of equipment, keys and supplies each day

Bon Appetit, San Jose, CA

Cashier/Barista

• Opening and closing the café

• Cash handling transaction. Ensuring that every transactions are done correctly

• Receives order and suggesting menu to undecided customer

• Replenishing supplies in the counter or in display cabinet

• Inventory and ordering supplies

Education

January 2012 – Present Mission College Santa Clara, CA

Certificate in Accounting

October 2008 – April 2010 University of Phoenix San Jose, CA

Master in Business Administration

1997 – 2001 De La Salle University Philippines

Hotel and Restaurant Management

Skills

QuickBooks Pro, Microsoft Office Program (Excel, Word, Outlook, PowerPoint), Payroll

Program, 10 touch key calculator

Reference

Available upon request

Contact this candidate